Self-Direct's Online Review Report Card

We used Self Direct for my mothers home care for over 3 years. The aides they sent to help us were wonderful. My mother never thought of them as workers but as family. They treated her the same way. There was never a time that we were afraid to leave my mother with one of their employees.The nursing staff was very responsive and attentive to my mother.The schedulers knew us so well that we considered them friends.I hope they read this review, so many times people only complain, never praise these essential workers that went above and beyond for my mother right up until the time she passed awayI thank you for the entire Testa family. We would have been lost without you.

I worked for self direct for 2 months they was unprofessional unorganized and they HR staff are liars. April is rude as hell and dont care about her staff the way she tries to act like she does. They take advantage of the aides. I was fired after being lied on by staff stating my physical was missing things that wasnt then there'sy sent me a papers in the mail stating i abandoned my job after not being able to get in contact with my doctor to fix the physical that they claimed was messed up. It was just a horrible experience i dont recommend the services to anyone they wouldnt take care of my sick elderly parent or grandparent.

Very unprofessional

Terrible communication and we went 3 Sunday’s in a row with no shows and no calls! Time to try another company!

This office is horrible. The owner does nothing but yell and complain about everyone including her family who works there. I would say Pat treats family better but it is far from the truth. She pays them more so that's probably the reason. Caring and compassion is required in this industry and she lacks both.

One of their aides named Kaitlin walked out and left my son who is paralyzed and unable to care for himself completely alone and never returned. When we asked the Director to make changes in their policies to reassure us this would never happen again they blamed it on him and dropped him as a client.

I have been working for self direct for a year & they are great! They are very understanding with any time off sheets, & if your running late to your shift. They have great staff Kelly Lori & April are some of my favs.

Employees are treated as pawns and are valued by how much they can do instead of the quality of work if you don't cover the many shifts that people call off from your givin an attitude, if the company needs to cut spending aides get the short straw (ex making aides come into the office for a baggie of gloves instead of them delivering a box to the house like they used to, while office staff get paid lunches) I feel bad for the aides that constantly have to use gloves for bed bound clients because a small bag will not last the day.Clients are handled with poor experienced aides from any work background trained and certified in a week, rarely a client could get a reliable good aide that does more then sit or sleep for hours, I've been here for quite some time and watched multiple clients receive poor unorganized care tried to work with the company's demands and pick up on the workload but we are payed less then most jobs out there and benefits are non existent except for payed family leave if a family member gets sick. A few of the nurses are great but the company just can't balance well with the needs of every person. A lot of times schedules can be mixed up and confused and clients get upset with inconsistent schedules and changes. I can't recommend this company.

Following my brothers accident (at the age of 38) in which he sustained a severe Traumatic Brain Injury, I wanted to do everything that I could to keep him out of a Nursing Home. Self Direct made that possible. The service coordinators (I worked with two different ones over the years) were very helpful in guiding us through the many difficult processes that we had to deal with on a frequent basis not to mention that they were kind, caring and extremely compassionate. The day program was stimulating and provided my brother an opportunity to socialize with others. When he was not at the Day Program, Self Direct staffed healthcare aides in his home around the clock. My brother passed away on October 11, 18 years after his accident. I want to thank all of the dedicated individuals at Self Direct for helping me navigate the complicated TBI system over the years and more importantly for providing my brother with the opportunity to be able to live in his own home.

Not a good agency if your loved one requires 24 hour care. They dont have the aids to staff.