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I can only speak for my experience with my mom as an elder mental patient. I reached out after months of no luck in Manhattan seeking a therapist and psych for my mom who had a crisis in winter 2018. This clinic called me 2 days after i emailed them. We had Lissette as a therapist and she was wonderful. She has since left and my mom started doing psycho therapy at home due to limited mobility. We are still with her psych in the midst of the pandemic for now 3 years and I am happy. Sometimes I have to clarify a point here and there with the pysch. I think sometimes they get caught up knowing everything they know and unintentionally forget we lay people are struggling and also feel pain with our loved one experiencing mental illness. The point is it takes a community and so long as everyone is willing to communicate and actually listen we can all move forward together. As the daughter of an elderly patient with mental illness my experience has been good but you need to step up and advocate for your loved one and do follow up. When any doctor who is respectable sees you are involved they will also do their best. So overall no complaints. I am glad i decided to venture out of Manhattan to the Bronx and found a great place.

First time I used them, on my first appointment I was advised to take an anti depressant. I didn't go back until four years later and requested a new doctor. I couldn't get past the secretary and her extremely rude behavior. She made an appointment without my approval and then charged me it and berated me for it. I'm absolutely never going back. This place is horrible and an example of why mental health in the U.S. needs to be revamped.