Special Touch Home Care Services - Cdpa's Online Review Report Card

Si me gusto las capasetacion

Gracias atención Wendy

They make you go through all the paperwork and then a stupid phone call and then they never hire you horrible company very unprofessional

Just called to get some information and didn’t have the best experience. Poor customer service I was blindly transferred and poorly greeted.

MISLEADING. Do Not Contact this number. I called and asked for their HHA training which is advertised on their Google listing but was informed they “had a list I needed to get on” so was transferred to a DEI hire who claimed they no longer offered HHA certification only a CPA training. I asked her what it stood for and she had no clue what it meant then transferred me to Michelle who said a lot but nothing at all. I informed her I had years of experience as a HHA Home Health Aid but didn’t have certification since my previous employer acquired dementia and I learned how to care for her doing everything from bathing, feeding, diapers, advocate etc and I asked Michelle what a CPA or PCA job description was but she could only say “it did less than a HHA employee” and let me know they only offered Brooklyn Spanish classes (which is odd being in USA) and she made it clear she “was the person overseeing applications and would determine who would get selected and who wouldn’t” condescendingly. I informed her that it was evident we would not get along since she couldn’t explain exactly what a CPA or PCA’s job description was and added that I called their Bronx location not their Brooklyn location. It was extremely disappointing and stressful to say the least. All in all this sounds like a scam for only DEI hires but most importantly leadership is lacking so please be advised. I fear I wouldn’t get taught anything I already know but can’t imagine new applicants with no prior experience. BE WARE.

Unas delas mejores 100 tengo palde año ya con ello y hasta hora nunca he tenido ningún inconveniente.

Special touch has some good coordinators and some bad ones. Today, Jessica informed me that my mom’s home care will be discontinued because the agency failed to allow enough time for the renewal of services to be processed with the insurance company. Three days before the expiration day is when I was told about this. Basically start running and doing the agency’s job. Special touch did not give me enough time to start reaching out to the insurance for a form that was needed. They are quick to threaten the patients with cutting their services leaving the elderly and disabled without the daily assistance that they are already approved for. If special touch knows that a continuation of care approval is needed by the 31st of the month, why call the patient 3 days before to tell her “you will no longer receive services”. It is unjust and it is negligent. How about 2 weeks ahead?!! My mother is elderly and disabled with a leg amputation. she also has deformities in her limbs. Special touch does not care. I asked Jessica to get in touch with the insurance as requested by them and all I got was excuses. I spend a day sending papers to the insurance which was the responsibility of the agency. I Will proceed to change coordinator as soon as this mess is cleared. In the meantime, my mother is suffering the consequences of incompetence, carelessness, lack of empathy and neglect from special touch. Please get your family a different home care agency.

Te benden sueño con cdpap medigeron que me alludaban con la aplicacion luego todo fud un cuento denis medijo que abia mandado todo a casa norte siendo mentira. Cuando fui apregunta a casa norte,ello no avia enbiado nada.

Very unprofessional....SAD it's still open Be very careful install a camera, make surprise visits.... I wish I would have done this in the beginning. I don't know if criminal backgrounds are done... I have video's of my poor mother being verbally abused. Caution beware!!! Had to give one star to post this. UGH!!!

Awful home care - they don't screen there employees - and the ones they send are lazy and want to txt on the phone and don't have basic cooking skills and break your things which cost me 300 in damages to replace cause you can only get these items on line and in which the company won't even reimburse you - stay away !!!!