Urgentway Bronx's Online Review Report Card

Whyyy!? We are living in 2024. So, I go here for something real simple. I get meds. Go to the pharmacy to learn that the provider gave the wrong quantity! Come ON. If they can't prescribe the correct quantity then retire. And to top it off you have the front desk registering, answering calls, taking vitals..really! Poor girl..I hope she's getting double pay! My first and last time going there!

This is my first time going to this urgent care I came for physical for my job they lost my urine test in the process. Don't go there

Had multiple speedy appointments. Doctors are fast but diligent. Staff is nice. Place is clean.

Very professional and helpful

Every time I visit Urgent Care, I'm amazed by the excellent care they provide. To ensure that I have the greatest experience possible, everyone is kind and professional, and they pay attention to my needs and desires. I'm grateful.

Professional Doctors and All Staff, Excellent Environment and awesome Whole services. Must Recommended

I get people's issues. But this place is better than city MD. Cause i lost my meds n city md was like come in again so they can charge your insurance... also you cant even talk to city md doctors on the phone... but can talk to them at this location on the phone. Thats why i called in and she gave me more meds i lost without coming in for another visit. Thats not great.

😢 I went to UrgentWay very sick today, December 31st, 2023. My mom is sick also. The young lady at the front desk is sweet. She told me that my phone numbers were entered in incorrectly and she fixed them. After paying my 40 dollar copay my mom and I were triaged by a sweet medical assistant. We finally met with a doctor who was kind of rude. I wasn't too pleased with his demeanor towards us. My mom tested positive for covid, I didn't. He sent zpack for her because she is 70 years old. He also sent zpack for me but he sent it to the wrong pharmacy. I specifically said that the pharmacy I normally use is closed on Sundays and if he could please send it to the Walgreens on Crosby Ave. Now I have to suffer until Tuesday because both pharmacies are closed until then. I'm very very upset. I live right across the street so this location is convenient for me but I don't think I'm ever going back there. I could have just waited until Tuesday and saw my primary care doctor.

SCAM, SCAM! First, I was told my insurance was paying for my exam for work and only needed to pay $40. When I went there, I was told I had to pay my co payment on top of the $40! Now they want another $30! I highly recommend getting the cost in writing before service. Won't be going there ever again. Can't be trusted!

**UPDATE** They still refuse to delete the $135 bill. I had to file a complaint with the Dept. of Health. (Please see below for details.) __________________________________________________________ 'Not-So'-UrgentWay. On October 9 2023 I was traveling to work and while running up the stairs in the subway, I tripped and banged my knee on the concrete stairs hurting my knee badly. So, I decided to get back on the train (from 42nd street) and travel back to this UrgentWay. (I traveled to UrgentWay because I assumed they were going to clean, disinfect, and bandage my knee.) HOWEVER, I WAS VERY WRONG. HERE'S WHY: 1) They didn't have the proper equipment. (No X-Ray machine to see if I had any broken bones). 2) They didn't have the proper medicine. (The doctor told me I needed a tetanus shot. So, I asked him if he could give me the shot. His response was, ''Go and get it from your primary care doctor''). 3) HE LOOKED AT MY BLOODY KNEE, AND TOLD ME TO GO HOME AND BANDAGE MY OWN KNEE. (I limped all the way home and cleaned and bandaged my own knee). 4) No Empathy. (As I left their office limping, I didn't sense much empathy at all from them.) 5) Three weeks later, they had a colossal nerve to ask me for $130 co-pay for the visit. (I told told them I will NOT pay it, and if I receive a bill, I will file a complaint with the Better Business Bureau.) WITH THE CURRENT MANAGEMENT, I WOULD NOT RECOMMEND THIS URGENT-WAY AT ALL. You're better off doing everything yourself, or going somewhere else.