BHMA Urgent Care's Online Review Report Card

Just had a horrible experience. Came in for an illness check up and waited for AN HOUR for a doctor to come in after the nurse checked on my vitals. No one came and I was not informed of the status of the doctor. There is a patient waiting in an EMPTY office (I came in early in the day) and the people working there didn't feel the need to check up on me or provide any sort of update on the doctor. When I asked about the doctor the nurse simply had no idea of the status of the doctor. I ended up storming out. The cherry on top was when I tried asking for a refund (yes you pay BEFORE getting care) and the woman behind the desk said she can't process it for some reason. I was already seething at this point and did not have the patience to deal with this individual to get my money back. Ended up wasted 1.5 hrs of my morning for no reason. This place is awful stay away

I went for a covid test to this location twice and the service was efficient and friendly. I have received a bill one year later (first notice) to find out that the second time, I was billed for a completely different service which was not covered by my insurance. **update** after calling with no result, I emailed a complaint and the charge was removed.

Very fast attentive with nice bedside manners

COVID PCR result not back even after a week. There is no use to the test if the result comes back after the quarantine period.

This is my 4th time visiting here,the front desk is very polite and helpful,the nursing and Drs staff are very caring and attentive.Being a lot OCD I appreciate they efficiency and professionalism.The waiting area and and patients rooms are very clean.Depends on when you go you may have a long or short wait,I’ve waited on line for about half hour one time today they was no wait time.Thanks for your service and time.

Yesterday was the 3rd time I've visited this location for covid testing. All three times have been easy peasy, though I did have to wait in line for 2.5-3 hours yesterday -- but I understand it is busy because of the upcoming holiday and the recent covid case increase. Once you're in, it's maybe a 15 minute wait while they do paperwork in the lobby area, and another 15-20 to get the test done and the result. Pretty efficient if you ask me.Staff are friendly, esp. despite the daunting # of people they are seeing bc of covid. They came outside periodically yesterday to remind us it's taking longer because they are also deep disinfecting if anyone comes back positive - which I appreciate!So yeah, my personal interactions with this place have been pretty good. Just wanted to share my experience.

Just left there because the security guard came outside and told folks that this location was closed for COVID 19 testing. He said that if you didn't have an appointment or if you didn't scan a bar code located on the door you will not be tested for COVID.It's almost like NYC and this clinic wants to spread COVID.Unbelievable!

Short wait, but I never got my results even after calling twice and leaving a message.

JUST AVOID THIS PLACE FOR COVID TESTING….I don’t know if they are short staffed or employees don’t want to work. But I was there twice and they took ONE HOUR to get me tested both times. And you have to wait FOUR DAYS for a PCR result.TERRIBLE!

The space was clean, felt secure and the experience was pretty good considering the awful sensation of the Rapid Test. It’s a calm atmosphere and would only go back to here to take another if needed.

Wow. How can a place meant to provide medical help be so bad. I understand these people may not like their jobs but don’t make that the problem of people visiting this place for help. The security guard is ignorant, the receptionist is ignorant, the nurse was unintelligible…only the doctor at the very end of the visit was mildly reasonable. Senior management here needs to step in. It’s a terrible place. These people don’t care at all. It deserves no stars. It deserves to be closed down. Look at the other honest reviews, not the fake ones. Avoid at all costs. There should be an ethics code in the healthcare industry that forces places like this to either do better or close.

Horrible customer service! They also sent my medication to a whole other side of Brooklyn when I wrote down the address and everything! I’ve been trying to get a hold of them since 11am and it’s is now 5pm. They answered once to say hold on just to Hangup on me

I took my kids to get their clinic for a COVID-19 and they were very professional, very careful with my kids. And today, I took my son again, and he was seeing fast and the treatment was unique, 100% on point. Thank you so much for putting your patients first.

Went for a rapid covid test, overworked but very friendly staff!

I went there for a rapid Covid test. It went quickly and smoothly. Everyone was polite and efficient. After I filled out the paperwork, there was only a short wait for the test, and I was out of there in good time. I’ll definitely go back.

I always have an efficient and effective experience when my daughter and I come to this office. We have always been treated with respect, and the staff is very friendly and knowledgable. This is the only place i have come for Covid-19 test results, both rapid and PCR.

Urgent Care has the most polite staff with such fast working experienses. Congratulations to all. Keep up the good work.

Professional and caring staff. Public and private ares are immaculate andI was seen without an appointment in a timely fashion.

Went here for a covid test and called beforehand to know what to expect. The woman on the phone was patient and courteous. Got there and the place was impeccably clean - my wait was only 10 mins on a Tuesday afternoon. On top of that, employees were not only welcoming and cheerful, but KIND. At an urgent care! In NYC! Mind is blown. Wish everyone here the absolute best. They made what could've been a stressful, terrifying ordeal into a pleasant one.

DO NOT GO HERE. If I could give them 0 stars I would. I took a rapid test and PCR test on 9/14/2021 and was told the PCR test results would be ready in 2-3 days. I confirmed the timeframe with the receptionist especially because I needed a PCR test to travel on 9/17/2021 and it had to be within 72hours.I started calling 9/16/2021 to check on my results. They said wait until tomorrow. I call 9/17/2021 in the morning, the receptionist told me to call later and she will check with the lab.I get on my flight, I figured since I took the test 9/14/2021 around 1-2pm on my lunch break, by the time I land I’ll have my results. On my third call after I’ve already landed, they told me they forgot to attach it to the order so the lab threw out my test.I looked past the disgusting attitude from the receptionist that day, I look past the long wait time when there were only 2 people in the waiting room that day but this takes the cake. How do you forget to do that. I am livid!I could be traveling for work, a funeral or even leisure. I could be vaccinated or not vaccinated, a PCR test result is required when you land and at the lodge. I was charged a $300 fine because they did not provide me with a PCR result. It is completely unacceptable to forget to attach an order to a sample to where the lab has to throw it out.