Brookdale Family Care Center On Pennsylvania Ave.'s Online Review Report Card Is this you? Claim your profile

I give 4 stars as far as the care with my Dr Other then that the service is very very slowAnd the phones aren't hardly answered, but when I leave a message to hey have returned it every time, I don't like the fact that after you go thru a long wait to see the Dr, you shouldn't have to get back on the same line leaving for an appt, they could use help with that, but other than that I'm very pleased.

2019 -Appt.'s can be made online & cancelled or rescheduled, has been very helpful can also make arrangements with other doctors besides the PC, Staff does the best they can, however, CLEANLINESS Needs to be better; for a small building there should be no wax, lint or stain buildup on floors, corners, walls & chairs. **Substitutes for ALL absent employees would help get seniors In & Out in a Timely fashion & diabetics to some food when LAB is done quickly, wait time for LAB is way to long(need LAB person"s *ONLY for LAB). 9/6/19 google translate2019 -Appt. Se puede hacer en línea y cancelar o reprogramar, ha sido muy útil también puede hacer arreglos con otros médicos además de la PC, el personal hace lo mejor que puede, sin embargo, la LIMPIEZA necesita ser mejor; Para un edificio pequeño no debe haber cera, pelusa o acumulación de manchas en pisos, esquinas, paredes y sillas. ** Los sustitutos de TODOS los empleados ausentes ayudarían a que las personas mayores ingresen y salgan de manera oportuna y los diabéticos a algo de comida cuando LAB se hace rápidamente, el tiempo de espera para LAB es demasiado largo (solo necesita la persona de LAB * para LAB). 9/ 6/19

Staff and doctors are friendly.

The front desk is horrible! No one ever answers the phone.This is how people in minority areas are treated poor healthcare ,with lazy workers

These people never pick up the phone it sucks!!

I've had such an awful experience with not only the front desk, but my doctor as well. I decided to check the reviews while I'm on hold (for the past 30 minutes and counting).Not only do they never answer the phone but the front staff if you, for some reason want to walk in physically, to make an appointment are extremely dismissive and rude.While going on for my first check up with Dr. Nora Zilber, she was not only slurring her words, she asked me what questions that she was supposed to be asking ME meant. If these are the people who are supposed to take care of my neighborhood, I have 0 faith an ill person would get better here.I've had issues multiple times and was only scheduled for a Over-the-phone appointment when Im having physical issues that were never resolved.Bottom line, don't go here.If I could give 0 stars, I would.

Over a year and half, I have left probably 15 messages, and not once have I received a call back. To make an appointment, you literally have to drive there and walk in. My last appt was for 5 minutes, I was charged $80 to see the dr, and a $230 facility usage charge. I could not log in online to check my test results as my social security number had been entered incorrectly.

Ive been calling for over an our smh no one ever answers the phone. Its ridiculous how often this happens.

I HAD BEEN 3 WEEK CALL CLINIC I CAN'T EVER MAKE APPOINTMENT....... NO ANSWER .. NO SERVICE.. STAFF LISA SHE RUDE PLEASE CLOSED BUSINESS ... SOMOS PACIENTES NECESITAN MEJOR ASSISTENCIA ESTUVE HACE 3 SEMANA LA RECPTIONISTA TAN NPROFESSIONAL M EDEJO ESPERA NUNCA ME ATENDIO ME FUE TENGO LLAMANDO 4 SEMANA PARA HACER CITA NADA CONTESTA MEJOR CIERREN ESE LUGAR O CAMBIEN DE ADMISTRATION .

Terrible and very unprofessional staff