Brookdale Family Care center's Online Review Report Card

If I can give 0 stars I would . By far the worst pediatric department by far . They neverrrrrrr answer the phone and the little the lady that answered the phone you can telShe had an attitude even in person . They never called me for my daughters appointment which I missed then tried to give me another date 2 months from now . No manager comes to the phone absolutely horrible . Would never recommend. And this will be the last visit my child has with this office

Extremely unprofessional. Made us feel uncomfortable.

Very very unprofessional can't believe I been trying to get in touch with my son doctor and can't even get a response. I been calling since 1:40 today and all they do is keep the phone ringing or they would take it off the hook then when I call back it just rings out. Now I know people go on lunch but not everyone takes their lunch at the same time so you mean to tell me while everyone is on lunch who is taking the calls? Gonna switch my kids doctor this is ridiculous, lazy unprofessional staff and I know their is al least someone there to answer the phones not even a security guard no one? Mom crazy

My mom was brought here by the ambulance that picked her up from her home. She stayed there for about 5 days total. It's not her normal hospital that's at Jamaica hospital. I took the time to read a few comments before I posted mine and it was scary to see what people are writing. I can only go with my own experience. Staff seemed helpful most of the time.Hospital can use a touch up job on equipment, decor and some staff members. You get better customer service from the older staff because they have more customer service experience and know how to respect more due to there up bringing at a different time. In today days, kids don't have much respect. Younger staff seems at time to reflect the neighborhood mood. From what I saw, the hospital has changed on some levels but still need improvement on many other. I know about this place for many years now. I use to live about 5 minute walk from here and know what I'm talking about.One change that's needed badly is the neighborhood, it's ghetto fabulous. This is a major problem and seems to carry over to the mood of some of the younger staff and most people that bring an attitude that should be left home. Respect people and you will receive respect back. Major change starts within a person and then things around you will change as well. Tell me who you walk with, and I'll tell you who you are. Stop the negativity/drama and be positive/motivator. Be a leader and not a follower, so lead by example.

Brookdale hale me against my will for 2 days and some hours no one knew what the problem was the interns was guessing and so many diff ones came told me i was having a heart attack without even treating me when l told them l was wanted to leave cause l felt better told me l was not in the right state of mind and tried to hole me down to stick a needle in me for my own good called police over and 5 security guards to make sure to guard me from leaving had to run out when they wast looking then sent police to my home like I was wanted for a crime

ok

my mother was hospitalized at this hospital in November 2013. with a massive stroke thank god she came out of it. but they sent her home with nimmonia and a blood infection and no antibiotics. by Christmas eve she was dead, I have a lawsuit pending against this hospital. for medical negligence, I wouldn't take a dog to this hospital. The West Indian staff is very rude and unprofessional. This is the worst Hospital in Brooklyn, if you go to this Hospital you check in but you don't check out. If you don't want to end up in the morgue don't go to this Hospital. I am very surprised that the state of New York department of health. hasn't closed this Hospital down yet?

We had a very good experience with each and every single individual that we met while we were in the hospital. Good job! Thanks

Broke hell is tha worst hospital I ever been to so unprofessional they refuse to help plus they tried prescribe me anti biotics for a flu virus go back to school

This isn't Brookdale hospital idiot's