Brookdale Urgent Care Center's Online Review Report Card

Came to urgent care in excruciating pain! The NP gave me a treatment option being antibiotics which I requested!!!. Only for the NP to tell me I had to go to the ER. After waiting for over 2 hours in the ER the very unprofessional doctor that I eventually did see...............prescribed me antibiotics. WOW

They do not pick up phone, for days at a time.almost useless

dont come here , these people work like sloths.

This place closed at 5:45 cuz they didn’t want to do a Covid test talking about they had a list i didn’t know they did list plus they supposed to close at 8:30 smh they even turned away a mother and her kids that cam from queens

Nice clean atmosphere. Staff are very accommodating. The wait is short and you can pick up your prescription right there. Very nice urgent care.

Been here for 3 and half hours just to take a Covid test…

If I could give this factility 0 stars I would!. I arrived before 3pm to get a covid test done. Long story short I waited hours in vain because I wasn’t placed on the list to get the test.These people are the worstDonot go to this facility or the hospitalSave yourself the stress and go to another health facility

They don't deserve a star, my question is the staff gets paid to 930pm because they leave at 830?

Don't think they will honor your appointment. They had me waiting a hr later than my appointment time.

I prefer to come here. Once in a while, the wait can be a bit much. But most times everything worked out. Plus the pharmacy in the office is a plus. Depending on the situation, I prefer to come here and use my insurance with no co pay instead of paying a $50 co pay with my insurance at the more mainstream urgent care centers. They do the same. The place is always clean. If I want in and out then I'd go to a mainstream office and pay.

Stay away! The most unprofessional ethics and conduct I ever interacted with in my life. I had a painful bump/blister/spot in an intimate area I couldn’t reach I had a $50 copay. Since I waited over 2 hours I limped back to the receptionist and demanded a refund. The receptionist said she didn’t know where her supervisor was.I asked a nurse for a supervisor. She said the supervisor leaves at 6. It was around 5:20 the supervisor should be available. To add to the unprecedented level of unprofessionalism several members were arguing in a vacant room next door. I didn’t know at the time there was a woman as every time She had passed by sh gave a glaring nasty look at me. Not once addressing me or indicating she was my assigned nurse.The way I found out she was my nurse is (wait for it) was the a—-hole of a practitioner. Because of the fact I couldn’t sit up straight I had to lay on my side. I had my phone out to keep my distracted from the pain. This practitioner came in and said “oh you relaxing” (I think she was a st Lucian lady. Dark complexion) then did the unthinkable and ran back out the room to get my nurse. This is how I found out who was my nurse. As I asked her if she thought that was necessary and I asked for a refund over 2 hours ago. She had snapped at me. I told her idk if it’s cut, bump or something else but “again this is far from relaxing” she said okay. No vitals no nothing just a transfer to Beth Israel hospital. Adding to the a-hole score of the practitioner she pulls away one of my ambulatory service escorts (assist ambulance services) brings her into an empty room while smiling and gossips for over 5 minutes. I hold her partner get you partner out here. He looked hesitant. Finally she came out.I tried to call my bank they fought tooth an nail against my dispute. Called my insurance company, and reported it to Jumaane Williams (he is just a media Who— I used to get a ton of mail from him at my Brooklyn house now he can’t help me!?)So to sum it up. I regret not taking video of the poor excuse of a nurse and practitioner. I have the transfer paper” and I would like to thank to poor performance of each an every member a interacted with. I got into politics and aim to address the price gouging and unprofessionalism of hospitals and urgent care centers like Brookdale.Fields of medical should not be associated with a profit mentality. These people are here to help, and if they can’t do so or at least have that as a first priority they need to be fired.

so as i'm writing this review i've been calling for the last 30 minutes and the phone rings until it can't ring anymore, all i want to know is if the see pediatrics and insurances they take. its sad that they don't answer the phone.

Never had an issue, staff were helpful and never stayed long

Only come here if there’s no better option. The people at the front are unbelievably rude. Don’t get a job in customer service if you don’t know how to speak to people.. especially those in need of your help. They also move incredibly slow. I’d highly recommend Methodist Hospital Emergency Room as an alternative.

Its not as urgent as you think. Probably should come up with a new name.

By far the most unprofessional and disrespectful medical staff I’ve ever come across the Jamaican woman at the front desk is so unpleasant and nasty. The fact that there are several reviews all saying the same thing proves that this wasn’t an isolated incident or an employee having a bad day. BLACK WOMEN DO BETTER!

I have just had the worst experience at Brookdale Urgent Care, after having my child diagnosed with the flu at a Pediatric Urgent Care; I attempted to access services for myself at Brookdale Urgent Care.The facility closes at 10:00PM, I arrived at 9:10PM only to be told by the Filipino “gentleman” that the Doctor’s / NP’s don’t see patients after 9:00PM. If this is the case then say that on your website or have security disclose this to potential patients as soon as they walk in the door.I will never and I mean never use this services at this facility ever again. I firmly believe that healthcare work is a calling. Healthcare workers should be at their best, when patients are at their worst.Unfortunately, Brookdale Urgent Care has lost a customer and the other folks that I will share my experience with this site. They shouldn’t bother sending a customer service survey to me. I fully intend to give them the worse rating possible.If I could provide half a star on this review, I would do so. Completely unprofessional and unkind. This facility wants to be considered a part of #Vital Brooklyn? or #One Brooklyn Health? Piss poor service to say the least... 🤬😷🤮🤧🤒

HORRIBLE!!! I get there at 3 pm the lady at the desk said the doctor stop registration because she’s the only one there and she has about 4 patients to see. I said I’ll come back, do you know how long she will open up registration again? Lady said more than 2 hours. Smh so i come back at 7 pm lady at the desk going to say oh she’s finished for the night i forgot you said you was coming back. I’m confused now because if the place closes at 10 o’clock how can she be finished at 7pm? Worst experience ever never going back there again 😡🤬

It’s completely sad that if you want great care you have to go to white peoples neighborhoods. As I was being registered in, the woman was multitasking and registering me and having a full blown conversation on her cell phone. I’m visiting a family member across the st and it’s pretty much the same. If you want decent care don’t waste your time.

I went in and out in less than an hour and the staff were awesome.