Century Medical & Dental Center | Brooklyn, Flatbush's Online Review Report Card

Very nice and helpful staff great service would recomend thank you

This place high-key SUCKS. The staff was incredibly impolite, the DOCTOR WAS CONDESCENDING, all their communication was unclear, they NEVER gave me any information about how to get the results of all the blood tests they made me get done just so I could ask for a prescription refill. LIKE HUH???? I called multiple times and left voicemails and no one replied. Boooooo tomato tomato. THEY DON'T CARE IF YOU LIVE OR DIE.

My initial experience with an employee from this location was with an Eastern European blonde haired Ukrainian woman on 01/02/2026. She was very unwelcoming and treated me with noticeable micro aggressions. I could not hear her tell me to step onto the scale 3x supposedly. My question is why would you be telling me something while your back is turned and speaking so softly? She also has an accent that is not American. Something about her felt discriminatory and she did not care to know my name when I tried correcting her. She completely ignored. I also work within healthcare and can confidently say I do not treat my patients with such careless attitude. This location needs to start hiring people who care about the demographic of people who live in the area or create better morale for their environment to uplift their employees. I only continue to keep coming because of Grace Masaba. I’m taking in great consideration of joining a new facility for the New Year. This is my 2nd bad review for this location. The first one I deleted to spare the facility on behalf of a manager reaching out asking me to reconsider and remove the post. I was very kind to do so because I am an understanding person. This time I will not.

Incredible Service...Wowww!! Truly 5 stars

Horrible office waste of time had 5:45 appointment with grace Masaba and got called at 4 pm with a nasty attitude asking if I could just come in earlier: showed up at 5pm (45 mins early ) just to be told I can’t get what I needed done cause the doctor was already gone for the day. Don’t waste your time here.

Extremely unprofessional experience. I was on the exam table in a vulnerable and exposed position, yet the assistant kept walking in and out of the room, leaving me visible to anyone passing by. There was no consideration for my privacy whatsoever. This is completely inappropriate for a medical facility. Patients should feel safe and able to trust the people caring for them, but that was not the case here. Alexandra Moskaluk appeared unprepared and unsure of the procedure. She repeatedly left the room before completing the IUD insertion, as if she needed to check how to perform it. She even had to remind herself of the most important steps. The assistant also seemed untrained—asking me how to spell things and forgetting key parts of the process that needed to happen before the insertion. The cleanliness of the facility was equally concerning. The office was extremely dirty and poorly maintained—nowhere near the standard expected of a medical practice. The environment looked neglected and unhygienic, which is unacceptable in a place that provides medical care. Overall, this experience was uncomfortable, unsafe, and highly unprofessional.

Extremely unprofessional experience. I was on the exam table in a vulnerable and exposed position, yet the assistant kept walking in and out of the room, leaving me visible to anyone passing by. There was no consideration for my privacy whatsoever. This is completely inappropriate for a medical facility. Patients should feel safe and able to trust the people caring for them, but that was not the case here. Alexandra Moskaluk appeared unprepared and unsure of the procedure. She repeatedly left the room before completing the IUD insertion, as if she needed to check how to perform it. She even had to remind herself of the most important steps. The assistant also seemed untrained--asking me how to spell things and forgetting key parts of the process that needed to happen before the insertion. The cleanliness of the facility was equally concerning. The office was extremely dirty and poorly maintained--nowhere near the standard expected of a medical practice. The environment looked neglected and unhygienic, which is unacceptable in a place that provides medical care. Overall, this experience was uncomfortable, unsafe, and highly unprofessional.

I was able to get an immediate appointment. It was at the end of the day, staff was very pleasant and accommodating. APRN Alexandra was very informative provided multiple solutions and gave me a hand out with extra information that i can refer to. It was my second time going, my first experience was the same as this one and I would continue to go. Signed a satisfied patient.

My first time visiting and everyone seems polite. The most impressive thing was when escorted to a medical room, inside the Doctor was typing but then she got up immediately to offer her seat to me when I wasn't even the patient, and comforted me as she stood attending to my family member, the patient; how remarkably awesome is that 🫠💛🤍 Salute 💪

Grace Masaba is one of the most inconsiderate and unprofessional NP's I have ever encountered in the history of patient care. I had an appointment scheduled for 6:30pm today October 6th, I arrived as recommended earlier than my appointment time at 5:52pm from work. Upon arrival I signed in, the receptionist went to inform Masaba that I had arrived and she stated that she would not see me and that my appointment was cancelled without reason. This was a follow up appointment to get my results in person considering that Madaba failed to call me at my original 2pm appointment via teleconference yesterday October 5th. When I questioned the receptionists as to what the resolve would be for canceling my followup appointment, Grace Masaba came out of her office, bag in hand, jacket on and walked passed me with no good afternoon, no eye contact or consideration to apologize for canceling my appointment. I asked the front desk to remove her as my primary care doc and to pair me with a different doctor that is considerate and provides exceptional care.