Christen Marie Russo's Online Review Report Card

Dr. Russo was extremely rude and dismissive. We were referred to her by our pediatrician & were unexpectedly advised by her office for our infant to undergo x-rays. We had concerns and Dr. Russo and her staff were short, impatient and out right rude to my husband and infant as we had concerns about him being exposed to radiation. They threatened to cancel our appointment on the spot. Absolutely would not go back to her again or recommend anyone her.

I asked her if my daughter needed to have a 4th x-ray (just wanting to know if there was any way to check the healing progress with exercises or touch). I was expecting her to reassure me that it's safe, and to tell me that it was the best way to really understand how well the bone has healed - but instead she basically told me if we don't get the x-ray, then we can leave. She bluntly said there is "no point in having this appointment without the x-ray," without a single word of reassurance or bedside manner. It was a shocking and sudden response of rudeness and aggression that was totally unexpected and actually made me feel sick to my stomach. I'm just a worried mom trying to take the best care of my precious child. Then after we did get the x-ray she was too impatient to address my questions - her lovely nurse carefully went over everything and the x-ray technician reassured me that the radiation was safe. It's a shame because everyone else was so lovely.

Dr.Russo was very nice and professional while treating our son’s broken hand and conducting his surgery. Great communication skills.

I couldn't be more satisfied with Dr. Russo's service. During our consultation(after bring referred and her agreeing with the diagnosis) she made sure that not only did my daughter know exactly wrong with her ankle but my wife and I as well. She was compassionate and warm, so much so that my daughter went from crying when she first heard "surgery" to actually smiling at the end. Both she and her assistant Judy told us what to expect and setup the surgery at Methodist hospital in Brooklyn. Everything went exactly as she said it would and she called my personal cell phone the next day to follow-up on my daughter's status. Overall I wish I could give her 10 stars to counter some of these other reviews.

TERRIBLE. I am a high school basketball/baseball coach for 25 years so i know about doctors and injuries to kids. I took my daughter to Dr Russo when she injured her knee. Gave no direction, just said go to physical therapy. Was not working and i wanted an MRI which she agreed. I called the doctor FOUR TIMES over 10 days to get/discuss results. Never a call back. Not once. I finally went to get the results myself and it shows my daughter has patella alta. YOU HEAR THAT DR RUSSO, MY DAUGHTER HAS PATELLA ALTA. Not like she cares. Never would i go back there, nor would recommend this Dr. to anyone that actually cares about kids- she doesnt. Again, i am a NYC HS sports coach and teacher. She is BAD.

I echo the reviews that say Dr. Russo is rude. It was easy to get an appointment and the support staff (front desk, x-ray technicians) were great but the doctor was terrible. I felt like I was immediately wasting her time as soon as she opened the door and she offered NO help or direction at all. Incredibly unprofessional and I left there with the impression that she thought she was better than helping my son and I, even though I was referred by our pediatrician.

Worst experience with any Dr's office is w/Dr.Russo Her nd the office has 2 weeks to inform me if anything is needed for the next visit! Instead I was informed on 2 separate occasions the day and time of my appointment the very moment I walked in the door I was informed my child needed extra things. On one occasion the Dr knew we were there and she LEFT b4 seeing my child so my baby had to wait another 2 weeks to see her. AND DONT RESPOND BACK U WASTED my TIME and U knew my baby had A CAST ON!!!

We could not be more grateful to Dr. Russo for her compassion and professionalism. She was willing to go above and beyond the call of duty for our 2.5 yr old son. You're in good hands with her!

Dr. Russo is not only a brilliant orthopedic surgeon that dedicates everything to her patients, but she also has an amazing bedside manner that I find is lacking in alot of the medical community.

Dr. Russo is a kind and caring professional. She took wonderful care of my son when he fractured his ankle. Both my son and I felt very comfortable during our visits with Dr. Russo. She took the time to explain everything to us and took extra care to speak with my son and show him how to take care of himself to get on the road to a speedy recovery! I would highly recommend Dr. Russo-she is truly a fantastic doctor!