Healthy Smiles Pediatric Dentistry's Online Review Report Card

Quality service. efficient eith time and the staff is helpful and friendly My daughter loves it

We have been bringing our 3 children to this dentist office for more than 6 years without issue. We’ve always been on time for our appointments (at times having to wait an extended period of time before they’re called in) and the cleanings and recommendations my children received were ok. We kept going because the office was close to my children’s school and it is typically a quick drive to get there. We had a 3:30 appointment today (1/27/26) and I left work early to pick them up from school to get to the office on time. However, due to the snow from the recent storm many 2-lane streets became 1 lane, and in addition to snow/ice on the road and regular traffic not moving more than 10 miles an hour it was taking much longer than anticipated to drive the 1.5 miles to the office. I texted the office at about 3:02 pm to let them know that we were on our way but will be running late. I didn’t get a response (I previously communicated with them that way). I called the office at about 3:30 when I was just a few blocks away to let them know that we were almost there. A young lady picked up and told me that there’s a 10 minute courtesy wait time and I had 7 minutes to get to the office. I knew nothing of this policy since it was never mentioned before and we had never been late the 6+ years we had been visiting that office. We got to the office at about 3:43 and the office manager immediately started telling me (she was actually yelling) that they have a policy and cannot wait for patients and I need to pick one of my children to get their checkup/cleaning done today. While I respect the policy of the establishment, I contacted them twice as a courtesy to let them know that I was doing my best to get there on time but it was difficult getting anywhere quickly due to the recent snow storm. It took almost 30 minutes to drive 1.5 miles and we were only about 13 minutes late! The office manager was very dismissive. She started yelling as soon as I told the front desk our names and did not give me a chance to speak. I realized that there was no way I could reason with her and I’m not the type to argue so I left without any of my children getting their checkup/cleaning done. My sister also brought her 5-year son here a few months ago and she did not like the experience either. She said that the dentist was very impatient and said that my nephew was being difficult. They were not able to complete the dental work that was scheduled for that visit. Bottom line, we are looking for another dental office and will not be returning to Healthy Smiles Dentistry.

Front office are so sweet and the dentist are amazing. Best in Brooklyn

So grateful for the people that work there my 5 year old was extremely nervous and scared to get her teeth clean and the hygienist Alicea that cleaned it was very patient with her with her and explained everything to her step by step happy to say she got through it no tears happy patient happy mom 10/10 recommend

I had a terrible experience bringing my young son to this dentist. The receptionist and her coworker made me feel belittled and uncomfortable about my insurance coverage for laughing gas, going back and forth with me in front of my child instead of handling the matter respectfully. When I reacted, they tried to chastise me for defending myself. The situation escalated when the doctor told me to "take my son out the chair and take my him home," completely disregarding his needs. They then made things worse by handing out a token to my son like it would make him feel better no my son doesn't want to return to the establishment anymore! Then the assistant, began cursing and yelling at me. This created a hostile environment where I felt forced to defend myself. While some coworkers apologized, the apology wasn't theirs to give--it was needed from the receptionist and doctor. This office is hostile, unprofessional, and lacks basic respect for patients, insurance matters, and customer service. If you are dealing with children, you should know how to manage different behaviors with compassion, not hostility. I do not recommend this company for anyone. Racist racist !!!! That Indian lady whatever she is !! Her assistant curse infront of my child with other kids around . Bad bad place They don't treat the Jewish ppl like that

If you’re not Jewish then this dentist is NOT for you.They gave my son (5years old) an 11 O’clock appointment.We got here ON TIME and some how everyone that arrived after us was seen and he was still waiting over a hour and 35 minutes!!!! They all skipped us for obvious reasons,literally over 7 people.Very UNPROFESSIONAL SO DO NOT GO HERE.TRUST ME

Wonderful pediatric dentist. Great to work with!

WONDERFUL EXPERIENCE!

My kids and I had a great visit with the dentist. ​First, the people at the front desk were very nice and welcoming. They made us feel comfortable right away. ​The doctor was very nice and patient with my kids, and all of the other staff/helpers were also very understanding of the children. ​Another excellent thing was how fast it was! We were in and out in only 40 minutes for both kids, which is really good. Bottom line A+

Extraordinary amazing experience with Dr. Figdor! He was very patient, kind, and went out of his way to make sure we had a great experience. very highly recommended.