ModernMD Urgent Care - S.E. Williamsburg's Online Review Report Card

I called this location to get an appointment 4 what I thought to be allergies an invitation to my eyes where I couldn't open them at all. Upon calling a gentleman at 5 me that I could come into the office and I would be seen. When I arrived I could barely open my eyes and was having a hard time seeing. There were two people at the service counter. The young lady greeted me and asked me what was I there for. I shared that I needed to see a doctor for my eyes but I can barely lift my head. She directed me to the kiosk to login and continued on her cell phone. The gentleman which I believe his name is Kelsey noticed that I was unable to see and had tears streaming down my face. He immediately ask me to come to the window and asked me for my date of birth and said let me help you I will register you. He then proceeded to register me and immediately guided me into one of the rooms to be seen by a doctor.The visit with the doctor and the nurses in the back was very professional and clearly they realized how much pain I was in. I must say that I would have given this location five star rating had it not been for the young lady in the front desk.I feel that it is super important that the people that those that are in your front line in greeting customers patients clients can make or break your rating. The young lady didn't even take a moment away from her cellphone to actually acknowledge how much pain I was in and or assist me. Had it not been for Kelsey being observant and looking up when she responded to me I would have definitely given this a two-star rating. I hope that Kelsey is acknowledged for his amazing sense of humanity, care and attentiveness. I appreciate him taking the time to register me and exploiting me to the back immediately.Overall it was a good visit but clearly I was a little taken back by this young ladies Behavior.

The Nurse Did Right, Walked me through process and made sure I was good state of mind …. Apologies for not remembering your name 🙏🏾MarvelousLeekTV

Great experience. Very professional staff. The assistant and the doctor were friendly and focused in my needs. Very good facilities. I will get back there for sure.

Lets start with the front office staff..... Amazing customer service. There was a gentleman at the desk when I arrived today. He was extremely helpful and had an inviting attitude. Excellent at multitasking, as he took care of 3 patients without causing confusion. The Dr. was extremely efficient and accessed my issues accurately and in a timely manner. I seriously spent less than 20 minutes in this office! Great job!!

Excellent service. They took care of my pain immediately, then proceeded with X-rays, exam, etc. Empathetic, professional, caring. Great referrals as well. Before I left the clinic, my pharmacy was already calling me to say my meds were ready.

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Clean space. Great patient service. Short waiting time.

Staff was very friendly, waiting room and bathrooms are very clean and neatand the fee is reasonable.

The doctor here is really great and the staff is also

Always a great place to go and get seen by a doctor quickly. The clinic is always clean and the staff is always kind.

I wait time was minimum, everyone was very personable and helpful. I am so grateful to have urgent care without going to the emergency room. Dr. B provides wonderful patient care

Great customer service once u walk thru the door n exiting everyone was pleasant Thank You n the Dr was great

This place was very professional. I received the # and joined the waiting list. I was able to see my number and as it got close I was notified and was able to go there and was seen.

This is a great place. Nice environment, very clean and the staff were very nice. They treat you with respect. I recommend you to visit this place.Norma Poulin

So I went in for a abscess under my underarm that needed to be drained. The doctor made sure I knew what the procedure entitled and was very thoughtful and careful. Was not there that long just long enough to get the access taken care of. Good job guys!

Great Service All Across The Broad. Especially The Nurse, She's A Sweetheart I Was Nervous At First. She Made Me Feel Very Comfortable. Before And After My Results.

Most organized office in Brooklyn and amazing team. They really figured out how to make this whole process as easy on us as possible. I am glad I am only a 10 minute walk! Thanks to all— have been coming here since beginning of pandemic and have found that they are in a league of their own.

Nice place, very clean and nice team.

I took my PCR test 8 days ago and still have not received my result. Additionally, I was told that my insurance would cover the cost of my visit, but was still charged a significant fee for the test. During my visit, after waiting in a virtual queue, I also waited inside the room for treatment for more than half and hour before being seen.

Staff was very professional starting from the front desk. Pleasant visit. Thank you 😊