BestSelf Behavioral Health's Online Review Report Card

An absolute joke, waste of 8 months and my insurance company's money. "Vocational rehabilitation" was perpetually held out of reach, so no, men looking for any kind of assistance, save your time and just keep going to interviews, saving up cash and pay for your own rehabilitation. This place, like all mental health counseling is a lie.

254 Franklin is a joke. The staff up front does not communicate, the phone is rarely answered when I call. Its one thing to be overwhelmed its something way different to completely disregard and be apathetic towards clients. My couselor is great! So is most of the staff in back and the doctors but the experience will be ruined due to the fact that a majority of the things one would need is left in the hands of the front desk aka young girls that are not interested in helping people and do not communicate anything properly.9 months have passed since I left this review and I want to make clear Best Self as a whole is an amazing place that heals and protects. My issue was with that particular location.At this point I have a mobile counselor who is amazing, a health care manager who is also amazing and 2 different amazing women overseeing my medication , my treatment could not be any better. The only complaint I still have in regards to Franklin is that awful , mansplaining, and very insensitive nurse David. I'm not sure if he was there yet when I left my original review but I have at least 2 incidents off the top of my head where he was beyond rude.

It's not about the color of your skin but the preformance of work you do, and one of there workers who was colored "black" for say was assigned to me and didnt help me with my health cocerns. If i say as part of my health i need this or i need that i expect that thing to be givin to me as to help me with my health. I specifically said to the care manager at the time who is no longer in my care about a laptop i believed would help me in my care in the future. I was right all i wanted was thisworker to say what i needed her to say which was where i could find a cheap laptop all worker had to do was say check out best buy then i would have donre reaserch with her and then could've moved on to the next thing but instead i figured it out got a new tablet Amazon fire tablet 7 which has helped a lot so thanks for nothin?

Should be called Worst Self. This place has not only not helped me at all but in fact has made my situation far worse. If you are looking for help DO NOT chose Best Self.

I was assaulted outside of work. I ended up losing my job at this company because management is childish and unprofessional. I was told that I hurt their feelings after leaving on medical. Shameful staff. They treat there clients no different. Clients are neglected and subsequently died because of this. This company needs to reevaluate its management. Possibly hire staff and management that have a college degree or at least some experience. And make sure management is emotionally stable.

Best Self was recommended to us by Janeen at our pediatricians office (Amherst Peds). We went there for about two years. The second year our therapist was sick a lot, frequently canceling appointments. Though she was not a bad person and we liked her as a person, we were not making any progress, consistently talking about the same thing over and over (what is trauma/emotions). My son has behavioral issues, we have a different family dynamic and he also experienced a traumatic event- and, in two years, made minimal progress. I feel a little guilty that I came here for two years with minimal progress rather than just starting over sooner. I wish someone higher up reached out once in a while to Evaluate and assess how sessions were going. We recently started a new therapist and have immediately noticed change. Best self may not be a horrible place? But we didn’t get where we needed to by coming here. What I learned was, don’t be afraid of change. If you aren’t seeing the progress you need to see, speak up or find a therapist that works better for your needs. Thanks.

This place doesn’t even deserve 2 stars. The staff are friendly, but are also very unreliable. I’ve been out of my medications for at LEAST 3 weeks now, and I had to week 2 WEEKS just for a call back about an appointment. Very untrustworthy. If you don’t do DBT, they want NOTHING to do with you. Basically, you’re dead to them.

I go to the 625 Delaware Ave location and I like the staff there. I’ve have Dave who is good at his job! I’ve also sat down with Sam and she was knowledgeable as well. Those two are good if you can get them.

They refuse to allow my daughter to see a different counselor even though they promised me she would get a new one after her current one told her she should just stop treatment even though she wants to kill herself. Worst bunch of people in Buffalo to go to if you have problems. They are more worried about hurting the feelings of their Arab counselor then their sick patients.

This place is a joke. Specifically the Sweet Home location. There is not a signal competent or qualified person in that building from the receptionist to the mental health counselors. This place made all my problems worse and they tried to put me on all these drugs. I was also given incorrect information by a nurse there that could have ended badly if I mixed medications together that she said were safe. The advice I got from my counselor was laughable. She should seriously think of another profession because she is not going to help people seriously struggling with mental health issues. Honestly this place should be closed down.

If you don't need to come here, don't. These people cant manage a damn cheeseburger. This is a farm of garbage. Save yourself the stress.

I had to edit and revaluate my original review... They'll pretend to care and even if you can't make it because of rain and your only way to get there is bike... And left message... About canceling and setting up an appointment... I'm just upset I waited this long to see a psych doc to get my meds witch I've been without for five months and my counciler, therapist what ever entitlement she wants to go by Malerie sent me a letter all appointments are dropped after 9/2 knowing full well I been needing my meds and gotten the letter the day before my psych eval 9/17 and just like that I called the front desk leaving message what's the point he's f their jobs if they can't relay a freaking message...

This place seems to be the equivalent of open mic night at a comedy club. Did these "counselors" just walk in off the street? Difficult to believe there was any training involved. Hobbyist at best.

When I was in a bad place BestSelf staff really helped me feel better. Nice staff!

If this place is so bad. Where else is there to go..........can anyone help me. Thank u

been with them since 2007