Kenyani Davis's Online Review Report Card

My family has been going here for the past 3 years and we have had to change our PCP three times because the doctors keep leaving. Even if I call at 8 AM, my phone call wait time can take 40-60 mins before I get a hold of someone. Their medical records department is HORRIBLE. I have filled out multiple forms for them to retrieve records from my old hospital and followed up with the old hospital as well but this place does nothing to retrieve them. This has prevented doctors and nurses from treating my family for two years because they couldn’t get this done. I know I will have a hard time for them to send records when I change to a new provider. The people at the reception desk are trying their best and many of the nurses are lovely, but everyday this place had been going on a downhill trend. Many places are overwhelmed due to COVID but their system is failing for not only this reason.

I waited for more than 3 hours in an urgent care with my son to do the COVID PCR test then I decided to go to the community health center of Buffalo (34 Benwood). They were very nice, friendly and the most important thing that they were fast and I got my test in max 10mn. Thank you community health center of Buffalo

Best reception. Best staff and fast service. highly recommend it

I have had nothing but a terrible experience here. Not only do my doctor always change (they must be quitting) it’s takes so long for someone to give you a call back. (And this has been occurring BEFORE the pandemic)I’ve been waiting for my results since Aug. 26th. Today is December 15th. This place is ridiculous. I would not recommend this place to my worse enemy.I am changing my doctor as I type this! #Terrible #Zero stars!!!

I initially met with Dr. Davis and I really like her but dealing with this place has been downhill since. I keep getting passed off to the PA Nick Green and he is awful! He sent me home with a prescription for a water pill after having blood pressure so high he said I should be in the emergency room. I finally got a hold of him after this visit, constantly calling the office for an hour, because my BP had not improved and he tried to pass me off to Urgent Care. Finally, I had to dictate to him what to prescribe me after doing my own research and thankfully my BP is stabilized now. Fast forward a few months and this time I called because I am 99.9% sure I have strep throat. I have been sick for 2 weeks, negative for Covid but 2 of my children just recovered from strep and I am prone to it. I was passed off again to Nick Green for a telephone appointment that he never made. The nurse called an hour and a half after the scheduled time to say that Nick was busy and if I wanted to be seen I should go to Urgent Care. The excuse was that he reviewed my case, even though we didn't speak, and they were not equipped to see me since I have Covid like symptoms and there is nothing he could do over the phone. Huge waste of time and yet another medical practice disappointment! What is even the point of having a primary when constantly passed off to a terrible PA and told to go to Urgent Care?!?!?

Google needs to allow zero stars !! This place is GHETTO, the staff are very rude & miserable & everybody that works there seems hopeless!

Nice doctors but the staff are unprofessional and lazy they don't like to answer the phone I can't make an appointment for my daughter I will not return and then they have the audacity to get rude with you on the phone

I don't think so it's a medical center. If you ask something to someone they just pass you to another person like a soccer game. Most of the staff failed to use their manners. I keep calling for the last three weeks to make an appointment but they are not giving me an appointment for my child. My sons are due for his flu shot but they don't care. I suggest everyone please change your doctor and never visit this place. i don't want to give any star . But their is no option to post without star . That's why I am giving one star

Very long wait time

They just tell you to “call back in two weeks” ☹️