Shirley S. Chang's Online Review Report Card

Checked in at 12pm haven’t been seen yet and the time is now 7:03pm I’ve been in the waiting room since I got here . From what I’m being told there are no rooms available for new patients. COVID has impacted so much. This is crazy I’m in pain, I guess they’re doing their best to speed up the process, idk but wouldn’t recommend!

In 2015 my mother went to Erie County Medical Center not feeling well. Had surgery...everything was good. 2 days later several of her organs started to shut down. She was dead less than 2weeks after!!! They (THE DOCTORS) wanted to make my mother a guinea pig and just cut on her knowing it wouldn't help. I TRULY BELIEVED THEY KILLED HER🤔🤔🤬!!!THE DOCTOR CAME IN PRONOUNCED MY MOTHER DESD AND WALKED OUT THE ROOM...NEVER SAID A WORD TO ME. I WAS HOLDING HER HAND!!!!😤😱😢

I called Saturday told them my situation I had a really bad infection for 2days at that point. WSnt able to sleep at all due to pain. They said to call Monday morning to get an appointment. I call Monday morning the lady that answered told me to call my dentist about 4xs. While I'm explaining he's on vacation and the amount of pain I'm in. She told me unless I was a patient they refused to see me. I'm amazed at the attitude and level of disregard that was shown. It's amazing considering the name is ecmc emergency dental.

A family member went missing and all they did was just transfer me and transfer me when I called to see if they were there after a person told me my family member was thereI’m so angry and disrespected by my experience that I pray the people who shuffled me around fee how I felt!They also should be lucky I’m not willing to throw my life away over this but I swear I want to put them on the news!!!

Terrible would not recommend. If you were brought to cpep because of attempted suicide, this place will just solidify your view that suicide is the answer.ProI was allowed to pull the paint chips off the wall and I found a pen.ConsI had to sleep on the floor because no bedsI was expecting a lobotomy but didn't get itIn conclusion breakfast was okay

Over the past 2 years the hospital has had the worst care I’ve ever seen. I was in a car accident with my son 8/17/20. They never did x rays or anything. They gave me pain meds and discharged me not knowing I would need a cervical spine fusion due to injuries sustained from the accident. My son wasn’t given anything no test ran and he was discharged. He too was injured we later found out. Today my daughter who is a asthmatic went to be seen because she couldn’t sit up and had severe chest pains due to covid. They put her in a room with tiny chairs sitting next to each other not even 6ft apart. She sat in that room in pain scared. Triage nurse told her we only going to give you Tylenol and cough medicine. No one ever came to see her the few hours she waited not to even check on her. To make matters worst they sent a lot of people with covid in that room who were throwing up and sick like she was. No one knows what variant of covid they have or the severity. No one checked on them for hours. She decided to leave AMA because she couldn’t take the pain and couldn’t sit up. I was told she would be in good hands before I brought her and when I called up there. They lied. If you have Covid or severely sick I don’t recommend this hospital. They just want the money without giving you the care you went there for.

They do very good emergency tooth extraction. They have a compassionate dentist there

The Wound Clinic there is ridiculous!! Do not hold your breath (or your leg wound) trying to get an appointment there. When I first called there after being referred by ECMC Emergency DEPT. they needed a written referral from the Dr. I saw even though I gave them the name of the Doctor after calling the er several times and leaving msgs for that referral and continuously calling the wound clinic to see if they received the requested information they finally told me I could get a referral from my primary.. they also told me that appointments were being scheduled two weeks out (even though I was seen in THEIR ER AND REFERRED THERE BY AN EMERGENCY ROOM DOCTOR).. but I digress.. my primary took a day or two to get the referral in to the wound clinic. I waited, they said they would call me when they received the proper information to schedule an appointment. Three days after I know they received the information I called them. This is when they decided to tell me that all referrals have to be looked at by their medical director before an appointment can be scheduled. Now I must have called this place at least ten, twelve times, altogether each time letting them know that I was in ALOT of pain. I spoke to maybe two different girls that answered the phone. So I’m sure they remembered me and my plight. Let me tell you it has now been almost two weeks since they received my referral and I haven’t heard ANYTHING back from them. Obviously I had to go elsewhere and schedule an appointment which to be fair also was scheduled two weeks out. BUT the very day I called was the day they scheduled me, hmmm no referral needed! They just wanted notes from my primary from my last visit with her and a list of my medications. The Wound Clinic at ECMC is “a separate entity from the hospital” their words. But how nice it must be to get tons of referrals from probably the busiest hospital in the city and get to pick and choose who they take without regard for the patient and without even the slightest gaf to at least call people back and let them know they are not interested in helping with the problem they are having or at the very least giving them an alternative clinic(s) to call. SHAMEFUL!

Literally the worst hospital I’ve ever been in. I would give them a negative five stars if I could because it was such a horrendous experience. I was in inpatient psych, and I was actually further traumatized by being in there (according to my actual therapist). The nurses were useless and rude, and the psychiatrist literally only talked to me for five minutes a day and didn’t even listen to me. Not to mention I had tendinitis from being in the ICU, and when I tried to ask for someone to look at why my wrist was hurting and I couldn’t use it, they told me there was nothing they could do to help me. In a /hospital/. I could literally go on for hours about how terrible this experience was (I have pages of notes I wrote while in the hospital about my experience because it was the only way I had to cope). I hope I never have to go through the horrors of being in that hospital ever again.

NEGATIVE STARS WOULD HAVE BEEN PREFERRED!!!!!!I have several clients that use this facility. They go to many different departments within this hospital. RUDE!!!! I'm so going to switch providers for my clients. It doesn't matter where they go in this hospital the providers are RUDE. They don't answer the phone, and if they do you are on hold for over 15 minutes and the people who answer the phone are absolutely horrible. They must be hard up to keep staff that are that rude. I am making it a priority to move my clients to a different facility.