David H. Goetz's Online Review Report Card

RudeNo bedside manner

Let this incident be known to all current and potential patients of the Saratoga Schenectady Gastroenterology Associates located at 848 Rt. 50, Burnt Hills, NY 12027. On June 24, 2021, a deaf 89 year old patient was denied her appt. with Dr. David Goetz. The patient, being driven to her appt. by a family member, was delayed en route to the appt. by an accident on Rt. 146 in Clifton Park. The patient arrived 8 MINUTES late. The staff member at the front desk SUPPOSEDLY spoke to Dr. Goetz who said the appointment would need to be rescheduled, insisting that she was 10 minutes late. The family member pleaded with the staff member stating that the patient was not feeling well and needed to see the doctor, but was still denied. How cold and callous could Dr. Goetz and his staff be to a deaf, 89 year old patient who had been seeing this doctor for 7 years? Shame on them! Hurt and in tears, the patient asked for a copy of her medical record to seek another gastroenterologist.

Dr. Goetz and his team did a great job. Made me very comfortable and were friendly and caring.

I'm surprised reading the reviews about Dr. Goetz. I found him to be patient in answering my questions and explaining next steps. I got the impression he was managing expectations. As far as making appointments, I blame office management. There must be another system that can manage appointments thoughtfully. I actually think the C-19 has made the Dr.s/advance practioners more available with video appointments. 4 stars for Goetz / 1 star for office management.

Absolute garbage. I get it - it's just a job and he doesn't have to be available 24 x 7, but he isn't even available during office hours. You can't even leave a voicemail during their lunch hour. I mean what is that about? Not only does he just not care about his patients, it's so money driven. When you have to schedule an endoscopy, he is ALL ears and his team is SO there for you. But god forbid you just have a question or want a scrip refill over the phone where he clearly wouldn't make money. Then you can just forget about hearing back from him. Beyond all of that, I believe that he has good clinical knowledge. I'm sure he could diagnose you etc. but so could the next GI. He and his staff are inconvenient, selfish, and have very poor interpersonal skills. All in all, it's a horrible experience.

He tells it like it is. If I wanted to be molly coddled I would have seen a social worker. He may seem cold but he isn’t. He’s a fine doctor with experience and does a great job with his patients.

Dr.Getz performed a Colonoscopy & Endoscopy on me over the course of a year. He is a very skilled physician and did his very best to make me informed of the procedures and aftercare. Dr.Getz is to the point and doesn't mix words or get touchy freely when dealing with my care. I didn't want a condescending demeanor from my doctor and was very pleased in getting the best care without holding my hand and patting me on the head just to make me feel good. Dr.Getz does what he says he's going to do and does it and that's all you should expect from a professional.Thank You Dr.Getz!

Honestly the visit was horrible. It’s so hard to schedule with him. I never get my issues solved there, but when I take the same problem to another doctor, they seem to have an answer right away. You can’t access him over the phone for a simple prescription update, or even for a quick 5 minute chat. He really doesn’t seem like he cares about his patients. Honestly I’ve had a GI doc my whole life because I’ve always had GI problems, and I literally could not recommend him less. Easily the worst doctor I have ever had.

I found Dr.Goetz to be a very good professional as is his staff. He explained the procedure fully and felt very comfortable. He did what I expected a specialist to do. The whole experience was what I expected. A procedure completed in the way it should have been done. No bells or whistles just great care.

His practice cannot find time to send script authorizations within a reasonable time-frame. I have to call multiple times to get them to finally do it and the staff is rude and inflexible when trying to schedule appointments.