Fairmount Family Medicine's Online Review Report Card

Dr. Procopio is the best!! Go to him I highly recommend him!!

It is very difficult for me to trust doctors because I have had my share of misdiagnoses and unprofessionalism. Dr. Procopio is the gold standard when it come to patient care. He really listens to me and doesn’t make me feel like I am a burden. Whenever I ask a question I don’t feel like he is in a rush to leave the room. His bedside manner is excellent and he has an amazing attention to detail. I never felt like I couldn’t come to him about any of my medical issues.

They NEVER answer their phones, and when they do you’re on hold FOREVER! They also make you go in for office calls unnecessarily, and too often!

My husband and I have seen several doctors around the Syracuse area over many years. Dr. Procopio is by far the absolute best. We have been seeing him for several years now. He always takes the time to listen to us. We never feel rushed. He explains things well and has always been very thorough. His staff is kind and professional. We are very grateful that we have found Dr. Procopio. Highly recommend.

On March 3, I contacted this physicians' office because after reviewing both my partner and my insurance policies, this was one of the places that accepted both of our insurances. Our prior physician had closed their office in December, and I had been lax about finding somewhere new. I had a 15 minute phone conversation with a receptionist who confirmed they WERE accepting new patients, took both of our information including existing conditions, and said that since I did not have a specific physician in mind, she would put our information into a "rotation" and call us back to make appointments. On March 12, she returned my phone call to inform me that they were, in fact, not accepting new patients. I said okay and thanked her, but then made another phone call this morning with my number blocked, on March 13, and asked if they were accepting new patients who took our specific types of insurance. The person who answered the phone confirmed they are. I also checked both insurance websites again and found their office still listed as accepting new patients. This makes me have to wonder what this issue is. Do they get such high reviews because they simply refuse to see patients who have existing conditions? Because they refuse to see patients with certain types of insurance, but it can't be that, right, because they claim to accept those and be accepting patients? This leads me to believe that it's the former...they just don't want to see patients who need actual ongoing medical care because that might involve some effort or involvement. It's for the best, I guess. My partner left his previous practice and came to mine because it felt like a cattle run of medical care, and after this experience of being turned away for what feels like being "too sick", I'm guessing this place is very similar. For information's sake, I have COPD and Fibromyalgia, but the fibro is managed by another physician. He has high BP and Diabetes, but both are well managed with medication.

I haven't been there, but I bet it's fantastic!

best dr. in the world. listens, shows concern, honest,and compassionate. that's Dr David Page. thank you for all you do .

Stay far away from the doctors here. I had the most displeasuring experience with Dr. Matthew Procopio this evening at the Camillus location. I’ve been having severe nerve pain for over 2 weeks now, having been to urgent care, the ER, my chiropractor, a massage therapist, and waiting for a referral to spine and wellness for an MRI and nerve block. I went this evening as I will no longer have pain medication to manage my pain come the weekend, and still have another 2.5 weeks until the MRI for a nerve block. I’m unable to sleep at night therefore unable to perform at my job, and as a mother of 3yr old twins. I am already on 2 controlled medications, that legally through NYS I see a psychiatrist and psychologist for (for 4 years now), and I attend all necessary appointments to be in good mental health standing, and to meet legal abiding criteria per NYS. Dr. Procopio had the unprofessional audacity to advice me that my nerve pain was from mental health issues. I have no sensation from my elbow down to my wrist and fingers. I simply needed medical advice on pain management and was honest with all my medical history and dosing’s of the prescribed medications because IM IN PAIN, and I simply wanted an extension refill of the current medications the ER had prescribed to me to get me through to the MRI with nerve block. He sent me home with some worksheets for stretching. Perhaps it was a bad night for him, but the lasting impression he had on me, and how I now feel, I will never forget. Just remember we’re all humans, and that was truly unfair.

Dr Miller is wonderful but the rest of the staff is so rude... called to book an appointment about a sinus infection and told them I already tested negative for COVID and I frequently have sinus infections, so they booked me for 11:30. I show up and the front desk was so rude as per usual and told me I was at 11:15 (which is not what I had written down) and then told me I came in the wrong way and had to go in the side door (which I was never informed of either). That is all valid information to tell a patient, however they are always so rude about it!!! Thank god i'm switching PCPs already and never have to go back!

worst medical group to deal with ever!