Orthony, Llc - Physical Therapy's Online Review Report Card

I did not have a good experience here and would not recommend using them as your physical therapist. I had a total knee replacement, went two days a week to PT, followed all of the exercises I was told to do but after 6 weeks, the improvement was minimal. The girl that I had usually had about 3 patients at a time. She was very unprofessional and not helpful if I asked questions. She kept threatening me with having to have manipulation under anesthesia. I underwent that procedure and found another physical therapist that does one on one. Cares about my recovery and in three days I have come so much further then the six weeks I wasted my time there. Find someone who cares…they are out there!

I was referred to Ortho NY Physical Therapy after being diagnosed with "frozen shoulder." The PT who I made my appointments with, Sarah, was wonderful. She was knowledgeable, professional, and encouraging. She provided me with home exercises and recommendations which were right on target with what I needed. There were usually two other PTs working with other patients at the same time, who also seemed very professional, respectful, and engaged with their patients. Everyone I encountered throughout my sessions was friendly and helpful. The facility was clean and I could always get an appointment. I had a great experience and I would highly recommend.

What a bunch of idiots. Find another location if you have the option.

Went there for therapy after shoulder replacement surgery; and again for back pain. My PT was great (2 different PTs), the receptionist was great.....would recommend them anytime!!

I've had four sessions here. I loved it. The two PTs are super friendly, helpful, and knowledgeable. I've gone to PT before that felt like I had no privacy. This place was not like that. They have separate curtained off rooms with a table and chair where you can have one on ones, stretch, do some exercises and do the electrotherapy. The exercise machines are in a communal area but there doesn't ever seem to be more that 4 or 5 people there at once. I had a great experience, highly recommended.

On my 2nd appointment with physical therapy when i was finished with my appointment went to Check-out the receptionists was on lunch was not able to make a follow up appointment . I called a couple days later to make a appointment and was not able to get in to the following week. On my way to my appointment I realize I was running late I call the office to let them know they asked me how long I said 5 to 10 minutes. The receptionists needed to ask if it was ok, 4 Minutes later she came back-to tell me that we needed to reschedule needless to say I canceled my appointment . I know they're busy and each therapist May have one or 2 or even 3 patients at a time but still. If I was to go to the orthopedic to see one of the doctor's It would probably be ok but not for the physical therapist office. Yes I apologize i know running late to any appointment is not ok. But there are something in life we can not always control.

Don't be late! Now I do have to say I was and still was in the wrong for not showing up to my first therapy session. But today 6/9/17 and I was 5 to 10 minutes late. Now first off being at the desk regardless if I'm late or not is your job. So I sat waiting for another 10 minutes until I finally walked further into the office. I apologized for being late but was insulted in return for not showing up on time for both days. And then has the nerve after embarrassing me to ask if I wanted to re schedule because clearly I can't handle coming in the early morning. I'm sorry that I was and inconvenience for you to try and get my injury taken care of. I was in the wrong yes. But constomer service 101. As I left it I was told to "Make sure your not late for your MRI tomorrow too." Thanks for starting my day off feeling like a low life.