Castle Senior Living's Online Review Report Card

My experience with Castle is that the staff there works hard and is responsive. My loved one who lives there seems engaged and well cared for. I feel so fortunate that we found this place and highly recommend checking it out if your loved one is at a time in life when living alone is no longer safe.

This place has a great administrator!

Castle Senior Living is a great Assisted Living! It is always clean whenever I visit. They have a spacious patio/garden for their residents to get fresh air. Most importantly, staff knows the residents really well and takes good care of them. The administrator Avi makes sure he stays on top of residents’ needs. He checks on hospitalized residents and their residents in rehab facilities. It’s all anyone could really hope for, that the place where you bring your loved ones are cared for. Castle Senior Living is that place.

Wonderful food! Very friendly and caring staff! Super professional Administrative staff!

As you can see that two years ago, I wrote a very nice review for Castle. I am now extremely dissapointed with the living conditions for my family resident. I chose Castle because he needs assistance and he and other residents are not being assisted with basic needs. The bedding cover of mattresses are torn and Abe the administrator is doing nothing about it. Not just torn, they have huge holes. The staff doesnt see it when they change sheets or make the beds? He doesn't care nor addresses issues in the building. There is constant vermin, bed bugs, roaches, showing up in halls and rooms, elevators brake down often and the residents are made to walk up 5 plus floor stairs to their rooms, water is no longer provided to residents, the administration want residents to buy their water, there are no more social holiday celebrations with residents and family, the food is awful. I cook weekly meals for my resident due to loss of weight. The worse that has been applied since this new administration came in is, that they took it upon themselves without asking the resident or me to switch our direct deposit banking to direct deposit into a Castle senior living account. That seems to me to be a crime. I never was asked to give permission nor was my resident asked to switch from our bank to Castle's bank. Oh YES, I did switch it back to our bank. Other residents say they did that to their accounts also. I haved called Abe the Castle administrator numerous times to no avail. I have not yet met him since he took over, because he doesn't return calls and has his voice mail shut off for leaving messages. I placed my resident at Castle because it was recommended to me by Park Terrace administrators. At the time Castle went to see my resisent and promised me he would have the best care and moved him in from one day to the next. It wasnt fabulous two years ago, but certainly not as horrible and dissapointing as it is now. These residents are at the last years of their lives and deserve respect and decent care. They DO NOT LIVE FOR FREE AT Castle Senior Living. Abe don't forget you are in the aging process and pray no one treats you like you are treating the residents at Castle. I'm in constant contact with my resident and expect his matress to be changed to a new one and receive the services advertised on your website. Again the residents DO NOT LIVE FOR FREE at Castle and deserve better treatment. While you are at it, make sure you have a registered nurse in the building day, night and weekends that would be a plus. Its a shame that I had to edit my review from two years ago because enough is enough... **This below is my post from two years ago...** -Castle Senior Living has a comfortable environment for their residents. The staff tries to attend to resident's family concerns and try to be attentive to the residents. The front desk personnel are courteous, friendly and welcoming. One person in particular is a lovely lady Jeannette who helps my family member often with his needs. They are also pleasant when answering the phone and try to direct you to the correct staff personnel to address whatever issues arise concerning a resident. Martine the head person of Wellness has always gone up and above expectations concerning my family memember at Castle Senior Living, thank you Martine. Sam the director addresses or returns my phone calls timely. He is always pleasant and always tries to have a solution for any concern I may have about my family member at Castle. The social and case worker Farita is also very helpful and always returns calls when she is not available at my time of calling. Valina, the Community Relations Director is one of the most helpful staff members at Castle. She is friendly, welcoming and demonstrates her commitment and care for the residents at Castle Senior Living. I appreciate the care my family member is having with Assisted Living at Castle Senior living.

Great Assisted living facility, The administrator and staff are superb and really cater to your loved ones needs they always go above and beyond to make sure every resident is truly at home.

Castle Senior Living is more than just a residence; it's a haven where residents are treated with dignity, compassion, and the utmost care. Families seeking a supportive and enriching environment for their loved ones would do well to consider this exceptional assisted living facility.

My father live at Castle ,This place are amazing . I'm very thankful that I was able to place my dad there , staff are amazing ,food is good it's very clean place . He is able to get his therapy here . They have a lot of program for their residents . I love that my father can attended on Holly mass on place. The whole environment creates very home atmosphere. Thank you very much for everything !

Residents seems happy and well cared for. The staff was reassuring, kind and empathetic as I observed their interactions with residents.

I visited over the Thanksgiving Holiday and was very impressed with the food, entertainment and overall experience! Clean, and very friend staff. I am very happy to have my dearest family at this place!