Cayuga Primary Care Family Medicine Dryden's Online Review Report Card

Original - First off, great doctors! But..25 min on hold to cancel an appointment is too long.. Hope this improves. Update 1/17/2024 - Dr. 20 min late to virtual appt, called to cancel and make sure I wouldn't be billed. Receptionist was curt and not helpful.. Hope this improves.

First, this place is in DRYDEN not Cortland. I have a consistent billing problem ever since Cayuga Medical took over DFM. At each visit, I'm told I have a co-pay, even though I don't and BCBS told them that-twice, they sent me a bill for $300 when I owed $30, and my appointments that used to cost $30 are now being billing for $60-70. I have to contact BCBS all the time to deal with these problems. It's very stressful. I still go there because I like Dr. Sopchak, but the billing issue is becoming a BIG problem that is negatively affecting my stress level and health. UPDATE: One day I sat down and couldn't fully stand up without much maneuvering due to extreme hip, lower back, and knee pain. I thought it might get better and when it didn't, I called CMA at Dryden a week or two, or so later on 12.27.23 to see my doctor. I was told by front desk personnel that the first available SICK appointment was on 1.8.23! I had to ask them several times to contact my doctor to ask him to fit me in that week. (They say they have daily sick appointments open and I called exactly at 8:30am.) I was given an appointment on 12.29.23-only because Dr. Sopchak is an understanding, caring professional and he agreed to fit me in. As I stated above, if it weren't for him, I would leave CMA at Dryden in a heartbeat! In fact, the reason I went to Dryden Family Medicine in the first place was because it WASN'T CMA-but now, sadly, it is. I was told they took over Family Medicine Ithaca as well. Bad monopoly.

Dr compared my health care to a very disgusting animal. Never again

They believe that yelling is the option when you ask to see your doctor. But because if you stand up for yourself they send you a letter that you are no longer able to go there. Also they won’t give medical records that you requested even if you are over the age of 18

I am very pleased with the service I received here. The front desk staff were informative, helpful and prompt with following up. The nurse, Patricia I believe, was so nice. She even gave me a tour! Then Dr. Hektor. Very professional. She listened to everything I had to say and responded accordingly. I am so happy to have found this location. Thank you.

Been going for years. After the switch it is worthless, even less than that. Just try to get an appointment. Over 2 months now, so I've been self trying care. Never a call back, no referalls...nuthin.

I have been seeing Kelli for years. My whole family has including my son. Since the switch to CMA this office has been HORRIBLE. Calling for an appointment and getting any of your information is an absolute nightmare. You get put on hold forever or transferred to a million different people. The nurses don’t even have any idea what they’re doing anymore. Leave the mom and pop offices ALONE!

Told my grandmother that they will have to reschedule her appointment that she made a year ago because the doctor there is going on vacation. I'm sorry, but if you made an appointment.. honor it or get another doctor to do it instead, don't just cancel it.

I love my doctor. I have been seeing Kelly for years. I moved out of state for a year and when I came back she remembered me, even minor details that I had forgotten I had told her! She is by far, the best medical provider I've ever seen (I'm 43 w health issues so i have seen my share of docs), I cannot say enough good things about her. Also, the front office staff (especially Olive----she is absolutely the most friendly, understanding and kind office assistant I have ever dealt with.....and No, I do not know her personally, lol) is exceptional. Patient, kind, understanding and willing to go out of their way to help. I use TCAT, so going there is a whole day (or if I time it juuuuust right, half day) thing, but when possible they are willing to do telehealth consultation and even when I have to go out to Dryden, it's beyond worth it. I have never had more than a 15-20 minute wait, which compared to other offices is not bad at all. I highly recommend this doctors office, and espresso Kelly Hektor!!!

Best doctors n nurses ever