Mason Chacko's Online Review Report Card

I have been going to Dr. Chacko for years and have always had a good experience. The staff has been knowledgeable and helpful and most importantly caring with me at all times. Dr. Chacko always listens to me and genuinely seems to care about my health. I will continue to use her service and I can't imagine a time that I wouldn't.

Never fired a doctor before but this is a first. First impression of the clinic for a routine physical/ medication refill. Waited in the waiting room for a half hour past appointment time. Was brought back into the exam room and waited an hour before being seen by Dr. Chacko. 10 minute visit took a total of 2hrs out of my day (required to show up earlier then appointment time for paperwork) As a relatively healthy individual I brushed it off considering I don't go to doctor often. For the past 10 years I have been on the same medication that is normally prescribed once a year at physical time with 12 refills. She said she would refill after our visit. However she did not. So I had to call and she refilled for 1 month. After the month I had to call again, she refilled for an additional month. I called the office again and the nurse called me and stated I need to come in before they refill. NEVER had this happen to me. I argued that I just seen her 2 months ago. She refilled it for 90 days. Now they refuse to fill it and stated I need to come in every 6 months. Keep in mind this is a thyroid medication at which I have my thyroid levels drawn often and have had a stable thyroid panel for the past 10 years never requiring a dosage change. Spoke to Vanessa the nurse at length about my frustrations with needing to come in just to refill and she simply said thats our policy. As nurse myself, she lacked any and all compassion/understanding. This clinic is simply a money grab and the lack of communication and disregard for people and their time is evident. I didn't realize how hard it would be to find a quality pcp now living in Texas.

Dr Chacko by far is the worst Doctor I've ever seen. The only good thing about her office is that there is never any wait. Most likely because she doesn't have many patients because she's so awful. Urgent Care is BY FAR a better option than Dr (I use that title loosely) Chacko. In the few times I've been to her office, she's offered nothing of value to me. I needed a referral to a rheumatologist...did she provide the referral? Nope. I had an episode where all my airway passages closed up, couldn't breathe, prickly skin, redness. It was scary. I called her the next day and got in to see her same day. Come to find out, it was a panic attack. She told me I needed medication to help me through. Did she prescribe me the medication? Nope. Told me to find a psychiatrist. Do you know how long it takes to get in with a psychiatrist?? And I'm having panic attacks and literally can't breathe!!!! WTHThese are just two examples of many. She's awful. She just wants you to throw money at you for her to listen to you breathe.

Came as a new patient afraid that I might have a serious condition. The staff and Dr. Chacko were all very compassionate, they listened very well, and they showed that they cared. Dr. Chacko performed her exams with care and diligence and waited to hear all of my concerns before telling me what she thought of my situation. She was very helpful and professional.

My entire family have been patients of her practice for over 10 years. We've always gotten great care.

The staff here is wonderful!! We had some issues with our insurance and the office manager Angela was a big help. She got it all straightened out for us so we wouldn't have any more issues. Would definitely recommend then.

I definitely agree with all of the negative reviews. Dr Chacko is very passive and nonchalant. She just sits there in awkward silence until you diagnose yourself. I waited for in the patient room for 40 min for her...... I had to ask her to physically exam my injury to which she seemed afraid to touch. I got better advice from my 16 year old who's had 2 years of health science in High school!....quickest $125 I've ever spent!

I went to Dr. Chacko for about 5 years. The level of service has continuously went down hill. I agree with the earlier review that the place reeks of arrogance. I no longer go there because of my dissatisfaction with the nonchalant attitude my health and well being was serviced. First, I had a severe pain in my big toe on my right foot. They tested me for gout, the test came back negative and they told me there was nothing they could do that it was a sprain. Several months later I diagnosed the problem myself and asked for anti-fungal meds, which the doctor regrettably obliged me and provided the prescription. I lost my toe nail and my foot has been fine for the last 3 years. I also had extreme knee pain. X-rays were taken and initial steroids were prescribed. The steroids made a big difference and temporarily relieved the pain, but the doctor never told me that I actually had a bone spur in my knee until a few years later in an annual physical consultation. I thought that by going to the same doctor for several years, that I was establishing a relationship with my PCP, so that necessary investment would be made in my health, but this office is nothing more than a cattle call which they churn through people providing the absolute minimum service. Don't go here. Your health is important and this place doesn't care about you.

This place is absolutely awful. By far the worst dr office I've ever gone to. the front desk lady was clueless and the nurse prescribed me meds for symptoms that I wasn't even having. Not only that I was charged full price for service and then when I asked "why" the front lady told me it's because I have a copay THAT IS COMPLETELY FALSE my insurance does not involve a co-pay and never has. I paid to get out of that God forsaken place as the front desk lady made me uncomfortable with her non verbal responses to my clarifying questions to better understand how all of a sudden I have a co pay. I called my insurance to report this and they confirmed that what I was charged for services was an over payment and I am due a credit. The insurance company called on my behalf to their office while I was on the phone to let them know that THEY OWE ME the lady lied and said she would cut me a check to have the money I am owed refunded the same day....its been two weeks and I haven't received a thing! This office is a rip off and I can't believe they have been open this long serving clients. Any star rating over 1 star has to be fake. This office deserves negative stars. And for the people at the office who review customers reviews do not reply back to me with some false care about how I was treated. Do not call or email me asking why I gave a bad review. It's clear in my review why. Send me my refund check you scammers!!!! And another thing...their facilities suck. By far the worst bathroom at a doctors office I've every been in, I was afraid to touch anything in that bathroom. Yuck! If you are scamming clients as often as you scammed me I'm sure you can get a better facility and remodel that run down rest room.

I came to Dr. Chacko after having avoided doctors for years. She had to really look over someone who had winged it healthwise for years. Dr. Chacko was/is so professional. She was concerned that I get all the tests that I needed to help me feel better. She is very knowledgeable and incredibly kind. I highly recommend Dr. Chacko. I have been to doctors all over the United States..and she is one of the best!