Sutton Gardens Enhanced Assisted Living's Online Review Report Card

Great facility!

WHAT AN AWESOME PLACE ... IT'S a facility that has an Enhanced Assisted Living License which enables them to care for those who may not yet require nursing home care, yet whose needs exceed traditional Assisted Living programs. IT's nice that they bridge the gap between Assisted Living Care and a Skilled Nursing Facility.

Great place!

My mother enjoyed her time at Sutton Gardens. Thank you to the staff!

My uncle resides here for a short period of time on hospice and they took good care of him and I could feel that’s he was content. The caregivers are wonderful, they do a job that families can’t do. They young lady who gives the medication Shenesa is amazing very passionate & knowledgeable. Thank you to each and every Caregiver at Sutton Gardens for all you do. I am forever grateful!

This facility has incredibly poor answering services. When they do answer the telephone, which is rare, they lie to you. After months of trying to call my aunt, who was a patient there, with no answer and getting the answering machine/voice mail (they never returned my calls when I left voicemail messages), they told me that she could not come to the phone because she was sleeping. They told me to call the next day at a certain time when she would be awake. When I called, they told me the truth (IF it’s even the truth) - that she was no longer there, and they could not give me any information as to where she was taken, or if she was still living. They were rude, unprofessional, and unempathetic and I would not place a loved one in their care.

Sutton Gardens has been a godsend to many families I know. They provide excellent care with a great attitude

Atrocious. I got there to visit my partner. No phone calls. I was not permitted inside. Their doorbell set off an emergency fire alarm. There was a room full of catatonic looking elderly folk (no offense) staring emptily at one another in a circle. My partner had on filthy sneakers that stank of fungus. His toenails had turned deep yellow from the fungus they let fester there. He had no cane. They couldn't find his hearing aid which he is completely dependent on and affects his balance. Someone claimed they give him walks, his legs have Peripheral Artery Disease and they had large swollen bubbles of possibly retained water. My partner seemed groggy, distant and depressed. They have a yard but the place is like an abusive prison. What kind of assisted living place keeps a deaf man for 12 days without a hearing aid. My guess is one with no doctors or much medical staff. Skip this jail. If you know of someone here, pull a Shawshank redemption and break them out. They claim to charge $3,800 a month for this place. WHO are they kidding!!! Notice there's almost no pictures and their activities calendar stopped in 2017 !! It's not an assisted living facility, it's a warehouse.

Emma is the best worker there! She has been working for this facility for over 30 years. She has alot of experience working with the eldery. She is kind, patient, and loving beyond words. She has wonderful relationships with the residents and goes above and beyond her job title to care for the residents.

Sutton gardens it’s a wonderful place, the staff it’s amazing and they cover all your needs, they have great activities for the elder people and they cannot be more happy!