Newyork-Presbyterian Medical Group Queens - Diabetes & Endocrinology - Fresh Meadows's Online Review Report Card

Stay away! Front desk is extremely rude and unprofessional. Screws up billing constantly. Once liked Dr. Lokshin. I thought he was a caring doctor and he suddenly became very dismissive to my needs and it's very upsetting.

My doctor is great but getting through to the front office is near impossible. I can never get through to them on the phone so I’m most likely going to leave this office and take my business elsewhere. It’s a shame because they have great doctors but enough is enough.

Unless you have an appointment it’s next to impossible to reach the Dr or one of his stuff to help you on something mundane you might need . Electronic messages, voicemails or whatever means of communication you try will be met with silence. Days will go by and nobody will call you back . And exactly this has happened to me twice the last few months . Complete silence and indifference regardless of the number of messages. This is truly the worse health care I experienced and I have experienced health care in second world countries! So if you have proper health insurance and want to receive proper health care look elsewhere. You deserve better than this The saga continues as I lost a day of work and I’m here trying to resolve getting my prescription filled. I am at the point where I will file formal complaints with NYC Board of health and my insurance company. If I don’t get my medicine today I’ll definitely sue them . This is surreal At the chop shop facility I spoke to Andrea at the front desk who was very polite and genuinely tried to help me . I was asking for my insulin prescription to be send at a pharmacy that has it as I already tried a few on my own . Andrea got her supervisor involved that told me that they don’t even check if the pharmacy got the prescription. They arrogance and indifference was very obvious. So I openly videotaped the part of the conversation mostly for my own protection, and at my attorney’s advice remained calm and kept smiling . The supervisor Instead of making sure I will have my prescription filled she called security and I was going to leave but Andrea told me to wait obviously as it turned out so I am forced to erase video . The security told me to erase all video or they will call the police and at that point I called my attorney and told me they were bluffing as NYState requires only one person consent. Other than lying the security guard was likeable and I laughed him off . New York Presbyterian hospital needs to be held accountable because their business practices are endangering people’s lives unnecessarily. It made a huge impression on me that I was there close to two hours and nobody was answering or calling anybody. It’s really scary and reading other reviews there’s definitely a pattern and a culture that will lead to malpractice . If anyone wants me to testify on my experience with this dangerous institution I would gladly do it for free

No one ever pick up the phone. The phone rings, rings, and rings. They're many reviews regarding this issue and yet nothing have been done.

I've been a long time patient of Dr Loli Huang. The doctor is great but the facility frustrates me to no end. I've been calling and leaving messages after messages for an appointment and no response received. The 1 time a staff picked up (by some miracle) stated that I cannot make an appointment without the most recent blood work as it has been a while since I saw the doc because of pandemic shut down. Point taken. I've got that done and requested my PCP to fax over since 2/2023 and so far no call back and no response after leaving messages. I would go elsewhere but I really like my doctor; but I think I might just have to find another hospital with a working team.

This Clinic is so clean and nice. Kind and nice staffs and doctors.

You can call 100 times and you will be lucky if anyone ever answers or even calls you back. Over the past 2 years, this office has become one of the worst that I have ever been to (and I have had my fair share of incompetent doctors and offices). During *3* separate medical emergencies I’ve had over the past 2 years, I have been ignored and left to ration insulin and essentially suffer for week(s) on end. I’ll be moving to a new endo after my most recent issue with getting my prescription sent out in a timely manner (again, after having 97/100 phone calls I have made about it ignored). I’d recommend anyone considering using this doctors office to explore elsewhere.

Do Not Waste Your Time With These Clowns. Called To Make An Appointment. Was Told By 3 Different People, I Would First Need Proof Of Blood Work. So I Got My Proof Of Blood Work. Then I'm Told, No We Will Not See You. Because You Need To Be Diagnosed With Diabetes First. Running A Circus There

I have to emphasize how customer service oriented this office is. Besides Dr Chiu who's always on top of my medical needs and suggests the best methods of treatment for my symptoms. The front office staff needs acknowledgement as well.. When I had a problem the office manager Carolina came out of her office and did her best to have my concerns dissolve. Kaitlyn and all the front office staff just are Rock Stars and I'm totally in disbelief how some of the posters here say otherwise. Of note Jack in the office is going to try to figure out the best method for me to secure my medicine. This is s a great office and I give everyone here a big thumbs up.

I have been calling for 3 days to make sure that my first appointment is on aug 5th and just want to confirm with the time. It took me 2 days to even get through to someone to MAKE the appointment. No one ever answers the phone!!