Arleo Eye Associates's Online Review Report Card

I had a challenging experience with the front desk staff while trying to schedule an eye exam appointment. I felt that they were not forthcoming with the necessary information and often diverted the conversation to unrelated topics. It was one of the worst interaction I've had with front desk personnel.

Been a PT for years. Have had excellent service. I have a long history of problems with my eyes and they have helped me with it.

Rude front staff; should have listened to all of the other one star reviews

Our experiences with both the front desk and the billing department were terrible. We were billed for services we didn't want. Billing team never would pick up phone or return messages. This whole place feels like a factory operation.

Second time there never again. The first time i went it took almost 2-hours before they where done; thats fine first visit. I paid up front done and over with, good to go.. Fast forward 1 year and i go for a checkup, i go in pay my co-pay get looked at and am out the door. about a week later i get a bill saying i owe my co-pay.. nope mistake, i already paid it. tried to call and could get through.. Fast forward to now and my $25 copay is now a $45 bill. $20 on top of my $25 copay because i didn't pay it for them fast enough? The other issue i have is they knew what they would be doing when i went in how did they not know id need to pay a second co-pay.. Also why is a test i had last year now all of. sudden not covered. Needles to say i will NEVR go back to this place. I should have listened to my family and friends when they said these people where hacks but i figured i was safe since i was just getting simple exams.

I called and requested an appointment. Receptionist was rude when I made my request. Saucy Attitude in her voice! She acted like she loved treating me disrespectfully. She then told me they discontinued my insurance. I used them for years! I asked for a referral, and she gave me an extremely hard time. In this area it is hard to find vision care. I told her I felt well within my rights to ask these questions. The call did not end well. I let her know that I was unhappy with how she treated me on the phone. I almost ended the call with "have a shitty day" but I didn't. All thanks be to Allah.

I had a disappointing experience with the doctor today. They seemed preoccupied, chatting with someone else for quite a while before attending to my eye examination. Their attitude left much to be desired, and they left as soon as they finished speaking. It almost seemed like they were in a rush to grab lunch. I expected better from this place.

The gift of sight after 3 years not being out of my right eye! Is huge!!

All visit are great

I highly recommend Arleo’s Optical Department. Carey is awesome. I especially love her selection of frames, excellent customer service, and her expertise with adjusting my glasses. She is also happy to help with frequent adjustments, which with a very active puppy jumping into them all the time, I’m so grateful! :)