Iroquois Nursing Home's Online Review Report Card

Iroquois Nursing Home Rehabilitation does not qualify as even a sufficient place to enroll a love one on the second floor under the day nursing management. She is rude, very uncooperative, demanding, loud and shouting. Her communication skills are very poor. She also removed poinsettias from my husband room to put on the tables across from the nursing station when my husband was sent to the hospital during his stay at Iroquois. I was paying (out of pocket) over $400 a day to hold the room until he was released from the hospital when she took the poinsettias. Her excuse was that they were dying and she watered them and they were in front of a freezing window. It was not freezing during the days my husband was in the hospital. I bought and brought them in about 7:00 pm on a Thursday (watered) I was there on Friday in the afternoon. They were fine. I went there again on Saturday and discovered they were remove to decorate tables in asitting area across from the nursing station. When she was addressed about this, she become unglued and shouting at me to remove myself from her office. The door was wide open when I entered. Nonprofessional. Shouldn’t be working with clients or surely not in a nursing home.completely unqualified.

I visited my mom in rehab there and I found the place to be clean and welcoming and the people friendly and helpful.

I would not send an animal to die at this waste hole . They took terrible care of mother who was just going to rehab there and i could never talk to her on phone or visit ( covid ) My mother died there a healthy woman who lived alone took care of herself and she died there i believe from lack of care . Send your relatives elsewhere unless you plan to bury them . life expectancy is not long when you get there

Recently had a relative here for rehab. Never again. I wouldn't put a sick dog in this place. ESPECIALLY the 2nd floor. Nurse manager doesn't return calls, aides are careless and lazy af. They don't ensure people eat, they don't turn and position to PREVENT pressure sores. They put briefs on people that don't need them, so they won't have to actually take the person to the bathroom. Horrible care provided. Bunch of lazy b------s.

My family and I tried to get my grandma admitted into their facility. Staff were very rude. Especially management on business end , Sandy in particular. She insinuated that my family and I would not be able to pay for services, which is not the case at all. Not sure how she came to this conclusion but don’t appreciate the remarks or assumption. Sandy lied about pre authorization saying that we had to go through the hospital however that was not the case and it was actually through her that we needed to go through. We called her back to try to get clarity and work out the details but she refused our calls. We called again this morning and were informed that my grandmother’s case was some how closed 🤨. We are very disappointed with the lack of communication and customer service on the business end. The last thing a family needs when having to make tough decisions in regards to a love ones care, is incompetence and rudeness of staff. Did not appreciate being given the run around.

My sister-in-law is to be getting rehab for a broken femur bone in 3 different places. She also has MS and is a diabetic. I have never seen a place so poorly ran in my life. She is in a MS flare do to the fall and is Incontinent as a result. She has had to wait up to seven hours in a dirty wet depends for an aide to change her. She has not had her hair washed in over a month. The food is not edible! One meal for example was a dinner plate of Lima beans and nothing else. I will turn them into the BBB. This facility needs to be shut down.

I worked here for a short period of time and it was horrendous. Very rude co workers. Nurses who were utterly rude to aides and residents. Cleaning staff not properly doing their jobs and making new residents wait in the hallway for a clean room. Management is extremely rude. Resident will go hours without being changed or repositioned. I had a resident who sat there with a bleeding leg for hours because the nurse was “too busy” to dress it. All the higher ups don’t care about the employees or anyone in their care. Very sad place, would never place anyone or anything in this place under that management

Excelent

I thougt this was a great place for my father to recover in. He hated it and forged my name to get out. Lol

I great place with attentive respectful staff. I had a friend there. The staff was always there for them. There were all sorts of rehabilitative tools they used. Exercise equipment language instructors and all sorts of things to enhance and strengthen the residence.