Andrew G. Cappuccino's Online Review Report Card

After many years of Excruciating back pain from an injury in 1991. Doctor Cappuccino & his team improved the quality of my life 10 years ago. ❤

Dr C is awesome if you can get in with him.. His receptionist in the back is all sweet when the Dr is around but try to make an appt with him is rediculous! I had to have surgery and saw him. He was so compassionate and the plan he had for me to fix my lower back was great! However when I went to make the appt for my surgery over the phone his receptionist I believe her name was Diane wouldn't make my appt. She said I needed $1200 up front for what the insurance I had wouldnt cover. I asked her if I could send in $800 and the rest on my appt. She said "No"! So I had to wait until I could borrow it from my daughter who took out a loan! Well I was so far gone by that time he immediately sent me for surgery that week! After that my bill was only $800! I waited until I could barely walk for nothing! The worst was after when I had to come back for the next surgery on my neck. I could not get an appointment with DrC.. I would set it up with DrC but end up with Eric the P A! The 2nd time I specifically said Dr C but again Eric! Again I tried for Dr C and before I left Rochester for the hour and half ride in a medical transportation ride I called to verify!! The person who answered the phone said yes ! When I got there they had no appt!! And no one knew who told me it was confirmed!! Lastly I had my medical dr call for me. However again no Dr C!!! So I felt that I was being sabotaged by the receptionist that is all sweet in back when the drs are around but a real bitch to me when they aren't! I had sent a few friends there and they all said the same thing about her! Well I haven't had my neck surgery and it's been a few years! Looking for someone to replace him is difficult! I had trust in him and I can't see him! Bye Dr C I hope you read this and others about your staff! It's a real shame as your a great dr. That's only reason 3 stars!!

Best doctor I've ever had. When others screwed me up then gave up doctor cappuccino didn't. He stayed with it till he had me back on my feet. Great doctor great staff

This is a hard one for me because I don't write 1 star reviews unless it really is the right thing to do. But His receptionists need to be FIRED or something. When I called today (having heard nothing but great things about the doctor) I was shocked to find that the staff could not have been more presumptive or rude and would not even allow me to schedule an appointment.At first, I never got a call back after the first time I called which was weeks ago.So I called again today. Mind you I was referred to this specific doctor by both 2 different doctors (one of them a neurologist), because of degeneration in my neck which has already limited my life and mobility severely. So needless to say I felt anxious but encouraged to see this doctor who seems to be the guy that my other providers feel is the only one they would recommend.The very sassy receptionist told me that they just don't take my insurance because it's not provided by an employer. I am an employer. I provide my own. So I sat there on the phone with my jaw dropped for a moment before asking what kind of insurance do I need. And instead of just explaining in any kind of helpful way what I could do, she just repeated herself and got ruder and ruder each time. Then she told me to hold on and put me on hold.Next another person answer the phone (unexpectedly) and did pretty much the same exact thing. Eventually I got one of them to say "well you could purchase commercial insurance" but this doctor still wont see you. Go to Dr. so and so (because he is a neurologist!). LET ME CLEAR, I WAS REFERRED BY A NEURO..... FROM THE VERY OFFICE..... THAT THESE RECEPTIONISTS (not the dcotor)..... TRIED TO JUST PASS ME OFF TOO....To which I got fed up and said, you know, it's careless that I would be referred to this doctor.... and not the doctor, but rather his receptionists, speaking for him, says he can't and wont treat me...without ever looking at me, my imaging, reading any of the docs notes or checking what my referral is even for!Excuse me, but What the hell?What did I do to be treated this way whatsoever?I literally just called as both of my doctors referred me to do to this office to set up an appointment and get his professional opinion about what could be done to fix my neck.Should be super simple right?I mean I have a masters, I make good money, I own a mental health practice, I believe in God and being good to people, never use drugs or alcohol.... my point is...I'm the most simple person on the planet. So what in the world made these very young and an incredibly rude women treat me that way and flat out prevent me from even seeing the provider that I have 2 referrals to see so that I can get well.Insurance is not the problem. Buying commercial insurance is noting more than enrolling and writing a check and I can do that within an hour.But I won't even have the chance to see this doctor because ultimately BOTH OF HIS RECEPTIONISTS just didn't want me to and went out there way to make that clear.How many other people do they do that to? And does this doctor know how they representing him? I wonder.

Being a (prior) patient of Dr. Cappuccino, I have never had an experience that a fellow poster has had, but it also seems like he has had similar problems elsewhere (see below). Everyone has their days, but in my interaction, the whole office staff has always been pleasant to not only me, but the fellow patients I've sent. I have since moved, so sadly haven't been in there in about 6 months, but every time I call, it is all the same voices and staff I am greeted with. Don't let a few bad apples tarnish your opinion of this office.Pinnacle Orthopedic & Spine SpecialistsOrthopedic clinicDowntownPLACE DETAILSCM Schabert2 hours agoI received a referral to Pinnacle Orthopedic from the office of Dr. Nenno, who is in-network for Aetna. Upon calling them, they informed me that they were not in network. I live in NYC and am accustomed to paying to see out-of-network specialists. I informed them this would not be a problem, I would pay upfront. They REFUSED to see me ... they stated that IF I WAS UNINSURED THEY WOULD ACCEPT ME AS A PATIENT AS LONG I MADE PAYMENT BUT THEY WOULD REFUSE TO ACCEPT ME BECAUSE I WAS COVERED BY AETNA, EVEN THOUGH I WOULD PAY UPFRONT.I believe this practice is illegal and I would encourage those with similar experiences to contact me. They also refused to accept me when I informed them I was covered by TRICARE because I am a disabled veteran.YOU DO HAVE A CHOICE WITH HEALTH CARE PROVIDERS - EVEN SPECIALISTS!!! DO NOT USE THE SERVICES OF A SPECIALIST WHO ACTIVELY DISCRIMINATES AGAINST DISABLED VETERANS.Note - The Canada land border restrictions due to COVID 19 does NOT APPLY TO SEEKING MEDICAL TREATMENT. If you have the independent financial means to seek out of network specialists, you do have choices available to you.The owner response is moot as there was no previous injury.

I am Blessed to have Dr. Cappuccino as my doctor. After living several years of needing neck & back surgery I am now able to experience a better quality of live. He's the best in my opinion.

Dr. Cappuccino and his staff were very very good they treated me well help me with my medications and physical therapy I can’t say enough he’s the best and his staff is also the best

Dr Cappuccino is such a caring doctor. He takes his time with me and listens to me. I couldn't have a better spine doctor. If you need a spine doctor I highly recommend him and I'm very fussy about my doctor's. He's amazing, knowledgeable and has a great sense of humor.

I had my appointment with Dr. Cappucino this morning, I wished I did not cancel my previous appointment with him. This doctor cares about you, takes the time to explain things to you, my impression is that he is a jem, and I just wanted to let everyone know that. Thanks Dr. Cappucino.

I have had many surgeries over my 59 years. When I went into Dr Cappuccino's office he went into immediate action. Did a direct admission to the hospital and surgery the next day. I could only walk with the assistance of my husband and had spent a year seeing other Drs and Specialists and you name it. NO ONE HELPED. The pain was unlike anything I had ever been in including child birth. When I was taken to surgery the pain was so bad that I was vomiting and couldn't stop. The anesthesiologist put me right under. I woke up in my room. Zero pain and thinking I was pumped up with drugs. My husband informed me of the mess that my spine was in and NO I was not pumped up on drugs. Dr Cappuccino and his team fixed me. This man and his team were Angels sent by God for me. I hope he is around for a very long time doing what he does. If I ever need a spine specialist again, without question, I am going to Dr. Cappuccino.

Dr Cappuccino has been mine and my husband's doctor for over 20 yrs. He is a great surgeon with a great bedside manner

He's a fantastic Dr. He took out broken screws & rods in my back & checked my spinal fusion. After my surgery, I developed acute muscle spasms so he saw me 4 times, 2 extra, for aftercare. He explained everything before & after surgery & acted like I was his only patient. He took time with me & answered all of my questions. I couldn't have asked for anything more. TY so much Dr. Cappuccino, you are awesome!

I have been a patient of Dr. Cappuccino's for 24 years. Besides being an excellent surgeon, he's got a fantastic bedside manner. He takes time with each of his patients equally so if you have a bit of a wait, it'll be well worth it. He doesn't talk down to you and doesn't stand with his hand on the door knob, waiting to make a fast escape! He's never been rude or impatient with me and I do ask questions if I don't understand, sometimes more than once. His staff is very competent and helpful.

So very disgusted!!! My husband is in far worse shape after a botched surgery & horrific hospital (stay clear of Eastern Niagara in Lockport)! He has had so many complications through the last few years & continues to suffer horrible pain 24/7!

The Dr. is great and very up to date with treatment options. Takes his time discussing everything with you and answers all your questions. His staff on the other hand is the worst. It's hard to believe such a wonderful Dr. has such a awful staff. My guess is he's just to nice to fire them all. They are rude, unprofessional and act as if they own the practice. The last thing you want to deal with when your in pain is this staff. If he had a better staff it would be the best place to go hands down..

He destroyed my life!!

I wish I would have seen you . I know you WOULD. Have not lied to me about CUSHING tease and cortisone shot. Or given me FLEXERIAL with ms Dr Roger and Dr Robert Lee and Dr cappicatio did nothing.

This office and Dr Cappachino and Dr Eric Dean have been the only ones willing to help me and they have helped me so much and am so grateful to have been in his clinic. The office staff are helpful,professional, and courteous! Dr Capp replaced 2 discs in my neck and has helped my non stop headaches. He even wants to help me with some low back surgury soon! I have never seen or been to a Dr of this stature take more than 10 mins with me. DR Capp saw my mri came into the room and asked me how many surguries have i had thus far? I said zero! He asked me again. I said no and i cont to talk and he knew everywhere where i had pain and what was causing it and he took a hour with me! So easy to talk too and he makes it so u understand. I jus think all the 8 drs i saw in the Arnot network should be ashamed who all told me they could not help me. Treated me like trash. Was not til i realized all these drs treated me the same way did i decide to look them all up....yup all Arnot network none of them wanted to listen for more than 5 mins and stared at a computer screen and not me! They all showed me the side of my spine and none wanted to help. I then thru a friend told me about dr Cappachino!!!! Best call I ever made! Yeah so i have to drive almost 3 hrs but its worth it! Hats off to Dr Cappachino and Dr Eric! Love them both! GOD BLESSED ME WITH THEM! I could give u names of Arnot drs who do not deserve to be practicing. I do still see a couple really good nurses in the arnot network and love them too. Im jus referring to the specialists and So called surgeons.. im sure people have had good luck in the arnot network and thats good. Dr capp cares and wants to help give u as much quality of life that he can! Love him and his staff!! Thank you so much!!

A pathological liar. Will tell you everything you want to hear till he gets paid. As mentioned in another review here, he will do multiple surgeries on you, and then refuse to follow up once he had his fill. Expect medical records that contain critically missing information that shift the blame onto you. Staff is enabled to be vulgar. He may have been a good surgeon at one point but not the case any more. Avoid at all costs.

He takes his time and actually listens to what you say. He and his staff are very pleasant.He is a excellent surgeon and improved my quality of life and the hospital was amazing.The care was excellent .