Primary Care At Manlius's Online Review Report Card

Was my first time here - I was very impressed- I did not wait long - Dr Walton was wonderful - she took time to go through all my history- did an exam and did not make me feel like I was taking too much time- I could not be more pleased that this is my new medical office- the nurse and office staff were very nice and helpful as well !

My family was with a wonderful doctor through this practice for three generations- myself for 35 years, my parents before me and my son for five years since he’s been an adult. When our doctor retired, we were told there was not another taking ‘new’ patients. We were placed with a PA who seems nice personally but was not able to answer questions and did not inspire confidence. We asked again to be placed with an MD and again have been told there is not one available for us. There is no loyalty to long term patients in this practice so we have left.

My husband and I recently moved here from Arizona and began the long, arduous process of finding new physicians. Crouse came highly recommended from our friends in the area so I called stating we were looking for primary care doctors and would also like recommendations for the specialists we would need to replace ad well.After being told that the doctor was accepting new patients we were asked about our medical conditions and current medications.My husband is a cancer survivor (cancer free since 2013) and I have a spinal deformity that has to be dealt with through specialists.There was a sudden, sharp change in attitude after this.We were told they would have to see if the doctors would be willing to "deal with us".I recieved a very nasty message a short time later indicating Crouse would not be willing to see us as patients due to our "undesirable" medical history. There were other extremely rude things said that literally floored me.We had the same doctors for years back in AZ and have excellent health insurance as well as my husband having Medicare.In all the years we fought my husband's cancer and all the time we have spent with doctors, hospitals, different practices I have never experienced anything like this.Stay far away. You may become "undesirable" one day and find yourself dumped by these doctors.

Dr. Erlebacher has very early diagnosed two terminal diseases I've had in the past decade. He is as good as you can get. The office quality has slipped over time, but the dr. just keeps getting better.

Went to Dr Buchan today for my annual physical. I have been a patient at the Crouse location for the last 20 years. My physician there retired. I’m thrilled to be at the Manlius location. Meeting Dr Buchan and her nurse was a really pleasant experience! Dr Buchan was very thorough and took time to listen to me. I can not say enough in this day and age of the stress on the medical community that ends up with patients feeling not heard or time taken. This was a wonderful experience and I’m so happy to be at this practice.

Wife and I moved to upstate NY a few weeks before she was due for her Depo shot (birth Control). Not a single Doctor or nurse at this hospital was capable to give it apparently. We have her medical records, Insurance, and the shot already from her mail to home prescription. Was still refused and told to try another location.