Luis I Canales's Online Review Report Card

Save ur time and sanity and go outside of st Lawrence county if u can. And avoid this man at all costs! Condescending and egotistical behavior with no empathy for people’s pain. Receptionist Shannon not only hung up on me but also laughed at me when I called later for results. The only reason he even treated me was because of threats of malpractice and neglect. Then treated me like I was incompetent and wasn’t having serious issues. Results online showed inflammation and when he called me back so I could understand what exactly I could do he told me it showed nothing and I was fine. I haven’t been able to eat solids for almost 2 weeks and can only swallow fluids. This guys is not only unprofessional but a complete jerk! When I get a second opinion and prove he treats based on emotion and not facts. I’ll make sure he never mistreats another person again.

It's been 3 weeks and still have not gotten my medication that he is supposed to prescribed me.

Once again at 8:00 this morning my door bell was ringing with patients looking for Dr. Canales office. He woke up the 90 years old and 84 years old elderly couple who lives with me. Why his patients cannot go to the correct address is beyond me and I’m am now well past being patient with this situation that has been going in since he moved to his Massena office.

I am a retired RN. Dr. Canales is one of the two best docs in St. Lawrence co!! Top flight!

Always very informative. Feel better when I leave because he always explains the issues thoroughly.

I was a patient of this man for nearly 15 years.This man misdiagnosed me with a disease I did not have. He continued to treat me with drugs that just knocked down my immune system. When I finally question him about my condition he got very rude. He then had a letter sent to me telling me he no longer wanted me as a patient. The man did not have the guts to tell me that day. He hides behind woman. He is not only very incompetent. He is also a washed up physician in my opinion. I would not recommend him to my worst enemy. After reading some of these reviews I find this is his M.O. Someone questions his ability. He will just tell his girl to get rid of them. Unqualified Dr. And.Terrible bussiness person in my opinion. Stay clear of this man.

Excellent doctor. He listens to your problems and concerns. He really cares about his patients.

I would not recommend this person to anyone. He is totally incompetent. This man treated me with life altering drugs for a disease i did not ever have. He did not ever do the proper test before diagnosing me with this disease. When questioned about my health this man got very defensive and very rude. I would not bring my pets to this office.

He has been the most THOROUGH doctor that I have ever had. I wish he could be my General Doctor as well. He always explains things very well to where I can understand it. And he always takes his time with the patient. I have never felt like "just a number" when I've gone there. Staff is wonderful as well. I would recommend him to anyone.

I was a patient of Dr. Canalas for approximately 10 years. He performed three colonoscopies on me and two on my husband. We both always thought he was very professional and good as a physician. We trusted him completely. In the winter of 2017, I had a proctitis flare-up, and I called his office and spoke to his nurse, whose name is Michelle. I asked her to call in a prescription of Canasa to my prescription program which is CVS Caremark. Canasa is what I took for my condition. A few weeks went by, and I hadn't received the prescription, so I decided to call her to inquire about it. She informed me she had called it in to Kinney's Drug Store in Potsdam. I was confused, as I had not requested this to be done. I had asked her to order it from my CVS Caremark prescription program. I asked my husband to pick it up at Kinney's. It's a $700 prescription, and we had to pay $25 out of pocket expenses. I used it while on vacation in Florida, and after two weeks, I realized it wasn't working. When I returned home from my trip, I had another prescription that had been mailed from CVS Caremark. I called Dr. Canalas's office and spoke with the office manager whose name is Estella. I explained to her that Michelle had made two orders for Canasa, and that we had already picked one up from Kinney's. I also explained that had we known that she had double ordered, we would have never picked up the prescription from Kinney's and would have waited for it to come from CVS Caremark. Michelle didn't tell us she was going to order my prescription from both places. That meant that I had to pay another out of pocket expense of $25 that I knew was a waste because I would never use it as it did not bring relief to my condition. Estella defended the nurse's decision to do what she did, but I insisted that what she did was wrong, and that I should be reimbursed the $25 I paid to CVS Caremark. I could not get any where with her and hung up on her. I then wrote Dr. Canalas a letter that explained what happened and asked to be reimbursed for the $25. The letter I sent was very professional, and I ended it by thanking him for considering the matter. This afternoon, 1/5/18, I called his office to make an appointment only to be told that a letter was sent to inform me that Dr. Canalas no longer wanted me as a patient. I was floored. I had been his patient for 10 years, and because I complained to his manager about something that I felt was wrong and their mistake, he decides he no longer wants me as a patient. When I spoke to his office manager, I didn't use profanities nor did I threaten anyone. All I did was state my case, and insist I be reimbursed $25 for the extra prescription. As a consumer, I have the right to do this. I have since spoken with a health professional who said the nurse should never have double ordered like she did. She herself was a nurse, and it would not have been acceptable to do this where she worked. She also said the doctors she worked for would have gone out of their way to make things right by reimbursing me and making me happy. For those of you who are contemplating having him as a physician, you might consider what happened to me. Instead of admitting they made a mistake and reimburse me the $25, the doctor chose to ditch me as a patient. That is not a good business practice in my estimation. He is not only losing me as a patient, but my husband who was also his patient, will never set foot in his office after this. Good luck to present and future patients. Doctors like him should not be in business if that's the way they treat patients, the very people who provide him with a good living. $25 might not be a lot of money, but it's the principle of the matter that counts. Dr. Canalas, you certainly showed your true colors by doing what you did and you should be ashamed.