Crystal Run Healthcare Middletown's Online Review Report Card

Beyond rude on the phone. There isn’t a phone representative that is happy when you speak to them. they get mad if you don’t say your name and DOB as soon as they pick up only for you to have to repeat yourself twice. Will never come here again. All the doctors want to do is run tests on you to make money. I will be going to optimum health care from now on.

DO NOT WASTE YOUR TIME. This is a really unprofessional business and they don't care about their patients. They created a billing nightmare and they won't take responsibility for their mistakes. My insurance company has spent hours trying to contact their billing department and no one picks up the phone, yet they keep sending bills that were already paid in full months ago. The receptionist in the ophthalmology department was high also, couldn't spell my name correctly, and made comments about the clothing I was wearing at my time of visit. I cancelled my follow up appointment. It's really unfortunate that there are businesses that operate like this.

Don't worry about being on time for your appointment. In fact be an hour late, I'm sure you will still wait whether you have an 8am or 5:30pm appt. They don't care if you are late to work or leave your job early to make you wait. I wonder if the staff does this to their hairdresser, barber, dentist or anyone else who works by appointments. Shame on you Crystal Run, get your $hi+ together and start caring about the people who pay for you to get a paycheck.

Olivia Buhagiar was truly helpful and made the experience very pleasant! Her smile is truly warming.

Crystal Run appears to be primarily Corporate America, with minor dabbling in Health Care. Patients and Doctors are not allowed to communicate directly, except for face to face appointments, so Corporate can cut costs in patient care; patients can only talk to lower paid non medical workers. So, if I were to rate Crystal Run on Patient Care, on a scale of 1 to 10, with 1 being poor and 10 being great; they're currently hitting a solid Negative 4.

Once the new management came in the Patient Portal is worthless. You send messages and no one answers. You send for prescription renewals and no response. After many years I think I need to change.

This review is for the Urgent Care located in this building. First off, I have hearing loss, and also now my ears are clogged, so it makes my hearing loss even worse. I went to Monroe Crystal Run, 95 Crystal run to see if there was a doctor that could see me to get my ears cleaned out, and i could not hear any of them at all, so i decided to go to urgent care. Walked in this building, asked where the urgent care was, and said i can't hear- so she was kind enough to walk me downstairs where it was. Everyone wears masks there, and it super makes it hard to hear.... Anyways, got to the urgent care, said i couldn't hear but the receptionist was kind enough to write down the questions she had. Also got new insurance but have an empire card with medicaid, and gave that to them. But the receptionist only took the empire card, but then fixed her mistake. I got to the urgent care at 3:33PM, but it wasn't until 4:57 that i was seen, and i had work at 5. Thank goodness i didn't faint or anything from being dizzy that long.... I also did nicely say that i had work at 5. Saw the doctor, dr. Stoll, Who was very nice, and did indeed confirm that my ears had wax in both of my ears. However had to go before they could clean out my ears because it was already 5:45PM, and i had said that i would be there by 6. Luckily have a follow up with my regular doctor dr. Lau, and will be seeing him to clean out my ears. (side note: part of the reason why i was waiting is because i just got my other insurance, and wasn't sure if i needed another card, so i was trying to wait to get another one, but you can't make your body wait!)

The customer service of this place is absolutely atrocious. Multiple times they have contacted me while I was en route to my appointments to call to cancel or reschedule my appointment made months in advance. You have to sit for long periods of time just to talk to someone to reschedule those appointments. Today, I had an appointment with the ophthalmologist there, and you have to sit in your car and text them that you have arrived for your appointment, and they texted back stating that someone would call me...... I sat for over an hour past my appointment time, and did not hear anything, so I texted them because I knew it was pointless going through their phone system just to sit hold forever. About 10-15 minutes later, I got a text back stating that the staff had all left for the day, and that someone would contact me the next day to reschedule my appointment.... Needless to say, I am looking for a new ophthalmologist that IS NOT affiliated with CrystalRun Health.

This review is for the Urgent Care located in this building. First off, I have hearing loss, and also now my ears are clogged, so it makes my hearing loss even worse. I went to Monroe Crystal Run, 95 Crystal run to see if there was a doctor that could see me to get my ears cleaned out, and i could not hear any of them at all, so i decided to go to urgent care. Walked in this building, asked where the urgent care was, and said i can't hear- so she was kind enough to walk me downstairs where it was. Everyone wears masks there, and it super makes it hard to hear.... Anyways, got to the urgent care, said i couldn't hear but the receptionist was kind enough to write down the questions she had. Also got new insurance but have an empire card with medicaid, and gave that to them. But the receptionist only took the empire card, but then fixed her mistake. I got to the urgent care at 3:33PM, but it wasn't until 4:57 that i was seen, and i had work at 5. Thank goodness i didn't faint or anything from being dizzy that long.... I also did nicely say that i had work at 5. Saw the doctor, dr. Stoll, Who was very nice, and did indeed confirm that my ears had wax in both of my ears. However had to go before they could clean out my ears because it was already 5:45PM, and i had said that i would be there by 6. Luckily have a follow up with my regular doctor dr. Lau, and will be seeing him to clean out my ears. (side note: part of the reason why i was waiting is because i just got my other insurance, and wasn't sure if i needed another card, so i was trying to wait to get another one, but you can't make your body wait!)

I went in as a first time patient to see Doctor Rajana Meka and had one of the worst experiences I've had to date at Crystal run. She was very uninterested in what I had to say, and gave very snarky remarks. I explained that I previously saw doctors for a Worker's Compensation claim and I felt they did not give me the right care I needed and that's why i came to her. Instead of helping me get the right care or explore my options she defended those same doctors who did basically the same thing as her.... NOTHING. Crystal run has really been falling apart and it's a shame. If you actually want help when you are sick or in pain go somewhere else!!!!!