Orange Urgent Care's Online Review Report Card

Made appointment to be seen after not feeling well for several (5) days to be tested for Covid, I get there 15 minutes before appointment to not be late. I was told a two hour wait for a room to be seen. Two and a half hours after my original appointment time later, I was called into office after being made to wait in the car. It took 15 minutes total time to be seen! Appointment is worthless and they just stack up the people being tested while others going in for non urgent care walk in and seen within a short period of time! I will never use this facility again! Total joke! Stop using this facility and when business drops off they may then start treating people right instead of cattle.They replied saying they had sick patients that they were also taking care of!?!? What was I ??? I was very sick and needed to be seen but waiting over 2 hours 45 minutes in my car while others came in and out in 20 minutes! Really what nonsense is this!!! DO NOT BOTHER WASTING YOUR TIME HERE!!! Unprofessional!!!

No consideration or hospitality shown in any staff.Disgusted. My boyfriend went in tremendous pain, explained his personal problem thinking they would be able to help him right away.. they told him to have a seatand fill out paperwork After making the decision to stay they told him that they won't have the proper equipment to see him. So had he paid it would have been for nothing. We left and won't be returning.

Try to avoid as much as possible. I went in for pain in my achilles (I was limping). I was misdiagnosed, never given a referral to a specialist, and told I could continue my routine as normal. After a week the limp became a lot worse and I couldn't bear weight on it. They were nice people (well some of them) and I don’t wish them ill. Had I gone with a more serious concern that they didn’t properly address the outcome could have been much worse.

When going online, it states no appointment needed for work related Covid testing. All appointments are taken for the next 2 days (which is fine, given we're in the middle of a pandemic), and will not allow you to make an appointment further out. Due to all this, I Walk-in, and I am turned away due to I have no symptoms or appointment. I can not go back to work unless I am tested, because I live with someone who tested positive. Point of complaint is you guys need to either change your advertising, work on appointment scheduling, or get everyone on the same page as to what you offer.

I took back my 5 star rating, the first time I went to this facility I was having an asthma attack and they acted quickly. I was taken care of immediately, which was great. This has not been the case for my last two visits. My second to last visit they refused to see me even though I was really sick because I had a balance I was unaware of(they never contacted me about any balances owed by phone or mail). It's horrible your facility is an urgent care but all that is actually cared about is money, they don't care about their patients at all. So on to my last visit yesterday, I went in because I wasn't feeling well but the doctor I saw treated me like covid was the only thing I could have. I understand there is a pandemic but I went to urgent care to get treatment not just have a doctor assume something and move on. There was no further diagnosis nothing, I did need a covid test to be able to return to work but I still needed to be treated and I definitely wasn't. It seems I was lucky to get one good experience because the last two experiences have been horrendous.

Number 1, I had my daughter come here to get tested and guess what? They don't introduce themselves which isn't professional in my opinion. The room wasn't clean and you say you take covid protocols. Hmmm. They never asked my daughter if she's on any medication prior to coming here. No paper on the exam tables. The doctor or whoever saw my daughter and even after a half an hour she still wasn't tested. We should have went to Middletown Medical or Crystal Run healthcareThey don't know how to submit anything to the insurance company?It gets better someone knocks on the door and asks my daughter what her name is and she tells them next they ask what she's there for? How incompetent are you here?

Wife had scheduled Covid test and had to wait in the car 2.5 hours. Reasonable delays are to be expected but they should at least inform people if scheduling changes

DONT COME HERE UNLESS YOU WANNA WAIT ALL DAY FOR A TEST absolutely horrible experience all the nurses are rude and dont even bother to double check the phone number either. i had an appt for 10:45 and they NEVER even called me i had to COME INTO the building and complain for them to go back and i see that they completely SKIPPED over me its now 12 and im STILL WAITING for my test which also costs $40. Id rather take the l and go ANYWHERE ELSE or not even anywhere at all then this place again. PLEASE do not waste your time or your money and find a different facility for testing

Professional and friendly staff during this pandemic. Met with doctor who also was informative and took time to answer my questions! First time visit would definitely use again in the future.

We waited 5+ hours for Covid testing. And that was WITH an appointment! I will never come back here again. Although the nurse was friendly the exam room was not clean at all!