Healogics's Online Review Report Card

At first I had my reservations about Mount Vernon hospital. Due to the employees often times in the hallways of the Emergency room openly speaking their mind on the service and the overall experience. Then it happened to my mother and I as she had a stroke. I SEILDOMLY WRITE A BAD REVIEW. EVER The overall care for my mother was okay and Ive been through this once before too many times in Westchester but in a more organized setting. Meaning this was a very painful experience for me from 9am Sunday morning until present. My mother came into the Emergency room with belongings from the nursing home. Even rode with her there. Even washed her belongings telling Emergency room nurses and brought the items back. Nursing staff in emergency placed the foot heals in a bag for personal belonging on the back of her bed. When the staff moved her from Emergency room to the 4th to the 5th floor she had her personal belonging from the nursing home. I know because I was there all day 2 times a day everyday. Some how as she moved to the 5th floor with belongings and was moved into 3 different rooms to be Isolated and was supposed to be discharged within two days according to her doctor I brought her an sweatsuit to wear. It was cold out discharge was in a day or two according to her doctor. Told her acting nurse floating in the hallway on the computer that I brought the clothing where I placed them in her personal belongings bag. The night of discharge 3 days later due to still being isolated her belongings are LOST. THE STAFF NEVER REPORTED SHE HAD BROUGHT PERSONAL BELONGINGS FROM THE NURSING HOME FOOT HEALS AND SWEATSUIT GONE FROM EMERGENCY ROOMTO THE 4TH TO THE 5TH FLOOR. BUT I WAS THERE I TOLD THE NURSES I AM SO HURT that theyd LIE and not reimburse me for her belongings. MOST OF ALL THAT THEY WOULD LIE. I even held up EMT from taking MY MOM until they could find her belongings. Lied and told me the didnt see nothing as some of the nurses that where on staff the night my mom was brought to the 5th floor were present. NOTHING Trying to STAY CALM BUT MAD. Then being DISCHARGED to be placed into the nursing home that night 7pm my mother was supposed to be cleared of being in Isolation as to her being released to the nursing home. Nothing in the doctors notes said STILL ON Isolation stated EMT. We get to the nursing home they didnt have a bed ready because the hospital didnt state in the notes she was off of isolation. But her acting doctor from the nursing home stated she was cleared. After 30mins to an hour pass waiting for the head nurse to figure out the riddle almost 8309pm she was finally placed in a room with another patient because they didnt have a room ready for an Isloated patient bacterial stomach infection. Next day she has a room in a isolated room. I just pray my mother is okay being so far away in the Bronx in another nursing facility still on Islation with Alzheimers away from me feel like I lost my child in the system cant get them back and she has insurance because she was ABUSED in a Mount Vernon nursing facility long term the only dialysis center in Westchester. Im so upset hurt and frustrated of this overall experience. My advice TO ALL watch your loved ones closely double check everything and watch your love ones personal belongs closely. Make sure you speak up when you see something THEY DO WRONG. AND LISTEN WHEN THE EMPLOYEE SPEAK IN THE HALLWAYS. Because as patient as I am they still have LIED to my face about what their doing to rectify this situation as their looking diligently for items with NO NAME IN THEM. NOW THEIR STILL ASKING FOR MY PATIENTS IN THIS MATTER. HOWEVER SIGNS POSTED ON THE WALL IN ALL ROOMS STATE NOT RESPONSIBLE FOR PEROSNAL ITEMS BEING LOST OR STOLEN. I WILL LET YOU KNOW IF I GET JUSTICE FROM MOUNT VERNON HOSPITAL. SO DISAPPOINTED. HURT. FEEL BETRAYED. I WAS THE ONLY ONE THEIR WITH HER. I BROUGHT HER HER BELONGS. GOD BLESS