Montefiore Medical Center Ipa's Online Review Report Card

Attention Patients Relations Department, I had a love one that was brought to the Hospital Emergency Room. They were transported via Ambulance from their Mental Health provider for high fever. He was tested for Covid after 3 hours, and sat there for (9) HOURS. THE TEST CAME BACK NEGATIVE.What happened to RAPID Testing???We called for information and left our phone number. Nobody as in ER Doctor or Charge Nurse NEVER called us BACK.Our love one who has Mental Health Challenges was IGNORED. He was never given any food or water. He on Medication, if someone called us BACK this information could have been extended. When he was released all he said was I never felt so Disrespected. The Level of Quality Assurance is ZERO. If he truly needed to have a Serious Medical issue addressed would this have happened?

I've been calling the radiology dept.for weeks to get an appt for a mammogram. I leave messages and no one returns phone calls. Tried to speak to the operator and he just transfer the phone call. DOES ANYBODY WORK IN THAT HOSPITAL???

I’m calling to schedule an ultrasound and as they answer they hang up. If that’s how communication works I don’t want their service.

Last night we visited the E.D. Everyone we encountered was professional and friendly. Each detail of care was explained. The Associates were exemplary. Our thanks to the E.D. Team.

I was born in this hospital in 1963. I came out okay. Thanks.

This is the absolute worse hospital and I wouldn't recommend them to anyone. The nurses are rude and insensitive and the "doctors" are not knowledgable and they misdiagnosed my husband who had suffered a stroke. Instead they gave him a bunch of pills for his pressure and sent him home when he could barely walk. I feel we have been traumatized by this hospital. (This is not the first time we have tried them for emergency care and it's been the same thing)If you care for your life and your loved ones stay away from this place.

I was rushed to the hospital by ambulance with covet. I was taking excellent care of. The nurses were amazing. They allowed my husband to stand next to the door and wave to me and talk to me.The only reason I'm not giving it five stars is because my hospital room was disgusting. Roaches were coming up out of the shower drain.

I went here for my COVID vaccines, and all the staff were very kind, outgoing, and helpful. A good experience on the whole.

Throw the whole hospital away get all new staff nurses on the 5th floor horrible never gave me a wheelchair had me walk out the door.

My Mother was here for a week on the 5th floor: Drs & Nurses were very good to excellent; Aides were good to a few with tough attitudes. But overall good care, good food, & good people! And CLEAN! (contrary to some other reviewer).[I presume all of these ONE STAR reviewers will be happy when they have to travel to other cities for their medical care when the hospital is closed for "business" reasons.]