Sitrin's Online Review Report Card

Was inpatient twice for TKR , the staff was very attentive, the physical therapy dept. was excellent , they made sure I went twice a day and sent someone in on weekends as well to do my PT. I was very happy with the cleanliness of my room. I dined in room only, and cook and staff made sure meals were there on time . Food was very good Nursing staff went out of their way to make sure I was comfortable

COVID has given this facility the opportunity to neglect these long term residents. Patients have fallen out of bed and left on the floor. Staff will go to other houses, leaving residents in houses alone for hours. The food isn’t fit for a pig. residents will be forgotten about to give regular meals and when they ask why they haven’t been fed, staff will tell them they just forgot that they ate . Showers rarely happen. Clothes that are labeled are still given away to other residents.

They one star because you have to give something Believe me they do not even deserve that. So, you probably looked to this place because of their claim to excellence or whatever. So here is my advice. If you want your loved one to be treated like a dollar sign instead of a human, send them here,. If you like to be told by staff when you call to check on them that they are very difficult, that they prefer when your loved one is sleeping, or just plain hang up on you, send them here. If you like the fact that the Drs here will drug your loved one on so many meds that they stop eating, lose 10 pounds in 2 weeks, can barely walk or lift their head, send them here. Last, if you like being lied to by administration, send them here. So that's a summary of what I dealt with in the short time my loved one was there. With all this, I will say that some of the staff was great. I wont name names because I do not want to forget anyone. But some do actually care. Its too bad the other stuff overpowered that Don't send a sewer rat here.

Very bad business treat residents like animals and treat employees like dirt ,unfair plus very dirty place Wouldn’t let the squirrels in my yard sleep in those rooms wouldn’t recommend for family living or employment.

Very good people iv gone several time will go again for pool tharaphy and regular tharaphy

I have a friend who was sent there from another facility. She fell at the previous place and broke her lower denture. It was never replaced. She was sent to Sitrin's long term living facility. That was a couple of years ago. Any time I've called to be connected to her building, I've been told she's not a resident and the building I'm asking to be connected to doesn't exist. Yet I visit her there. Because she doesn't have her denture, they grind up all ( I do mean ALL) her food into what looks like baby food. She hates it and doesn't eat much. She's lost a lot of weight too. I wouldn't send anyone there.

It's gone down hill over the years. If you give your loved ones new cloths remove the tags as the staff will steal and return items. Expect staff to not care about meal preparation recommendations by doctor. Puree everything? The carrots didn't say pureed so I didn't.... Lost hearing aids, clothing, toe guards, anything of value. Don't waste your time filling out the clothing inventory sheets. They are meaningless. Some staff is friendly. Most staff hate there job and it shows. Don't expect the social worker to do her job. She won't fill out paperwork and often gives bad advise when it comes to answering the paperwork. Expect Medicaid and other services to have you correct those answers the social worker gave you. Just waiting on the Masonic Temple to have an opening. So sad since sitting used to be great.

Has a pool for physical activity

Pick up old lady

My grandmother is here and I must say they have some of the most attentive and kind staff you could ask for in that environment.

Staff is nice here

Not good. They look at the elderly as money signs mot humans.

Awsome!!! Wonderful caring workers!!!

My brother David was a resident 2017-May 2018. They are , in all ways, an extended family . His ALS care was magnificent and the social atmosphere for the ward patients has to be experienced to be believed. Gifted and blessed people make this their lives' work … Sticks

The best Rehabilitation Center in New York state

The staff is amazing. They are caring for my wife's grandma. The place is very clean. Has an amazing view of the valley.

Nice clean and very good for my mother-in-law has a lot of activities and helpful with me being able to get my mother in law out for a ride!

I went with my sister like i do every month.and they changed floors on her .not easy with a wheelchair ,should have told her on the phone before we went

I see the dentist there. The people are very personable and proffesional

It's a great place to work....