305 West End Assisted Living's Online Review Report Card

This place is absolutely amazing, from the beautiful cafe and restaurant to the game room, fitness area, and hair & nail salon. The staff are warm, welcoming and polite, better than most NYC doorman apartments. I would highly recommend sending a love one to this assisted living facility. 305 is also an independent living, so need an all inclusive home, this should be it, and pricing is more than competitive for what you get. Ask for Andre, who is in charge of admissions, so is a wonderful and compassionate person, who totally understood our needs. Stop looking and head to 305 West End!

All good except for the food which needs a big change. The head cook needs to be swapped out.

When my sister moved to 305 three years ago she first noticed the superb quality of the food and the stimulating variety of daily activities - from Tai Chi to acrylic paining classes. But the backbone and heart of 305 is the exceptional staff who create a cheerful and caring place to live. When my sister - who is a fall risk and needs help showering, -starts singing and cracking jokes, some aides join in and and her day starts with laughter.. The wait staff knows her dietary restrictions as well as I do. The med techs are wonderful as are the housekeeping personnel .The PT and OT therapists are excellent. They are contractors permanently assigned to 305's gym with its first class equipment. They have helped her balance and boosted her self-confidence. I can't say enough good things about the Wellness Director. I am very hands-on and visit a lot. When there is a problem with meds or my sister's care -- and there have been several serious issues - she is quick to resolve them. She is a calm, very capable presence. In short, my sister feels she has an extended family around her.

After much research, we decided that 305 was the best place for my 87 year old cousin who has become physically compromised. The staff all around are welcoming and helpful in every way. They attend to all his needs with care and compassion. The food, according to him, has been "outstanding"- and Chef Andres takes pride in his work. Drew, Andre and Jonathon answer any questions we have with understanding and patience. The rooms are spacious and the hallways are wide enough for easy wheelchair transport. The programs are interesting and creative. We are very pleased with our choice.

I thank my lucky stars every day that I found the 305 Assisted Living Residence for my husband with Alzheimers. The staff could not be more attentive and pleasant. I have full confidence that living at 305 he receives the very best of care.

We moved my grandmother into 305, and for the money we’re paying, the food situation is completely unacceptable. We know that competing homes are able to do better, and I can’t believe the absolute garbage they try to pass off as a meal. We’ve dined there with her and seen it firsthand. Staff your kitchen appropriately.

My mother moved into 305 West End Avenue Assisted Living a little over a month ago and we are very happy with our decision to choose 305. The building, common areas and residents’ rooms are very well maintained, clean, bright and fresh. There is quite a lot of programming, daily stuff and special events, outings, interesting presentations, talks, music. My mother often goes to watch a film after dinner at the in-house theater (just a large room but well fit out with theater-type seating). Popcorn is served. The staff, really everyone I’ve encountered from the Executive Directors to the Community Relations Directors who introduced us to 305 to the wellness team, and all the many caregivers have consistently been just pleasant, caring people. Location is great too - West End Avenue is elegantly quiet, but a block away you have the action on Broadway and a block the other way is the green serenity of Riverside Park. And last but not least, the residents themselves seem to be a nice bunch of people, a community. So for me and my mom, so far so good! Four stars rather than five only because we’re so new on the scene and still settling in. We’re very happy!

This is my Dad's 2nd assisted living facility and it is 180 degrees better. In the first few weeks we have had like 109 different people responsive to my Dad's needs. Its a top notch facility with a great team!

Staff (notably Andre and Drew) went the extra mile, staying late to show us around and remaining patient and flexible as our process had a number of false starts, twists and turns. Would definitely recommend 305 for attentive staff, good accommodations and great location on the Upper West Side.

I thought long and hard about whether or not to post a review; I honestly am so happy to never have to be involved with this place again. I moved my 86 year old mother, who has a Traumatic Brain Injury, in January of 2023. I live out of state, and my mom’s Live-In caregiver of 14 years was dying of cancer. I moved mom out last week and feel a profound sense of relief. Full disclosure: I have had no previous experience with an Assisted Living Facility, and now NEVER again. I was quoted $14,000 per month for rent and Care Services. Within 1 year, that cost was up to $17,000 per month. Within 6 months or so, it topped $20,000–a combination of two rate increases and management telling me she needed more care. What made it worse was NO consistency of care, apathy from Case Manager and insufficient follow-up/follow-through from nurse and wellness staff. They sell you a story about them taking responsibility for your loved one’s care. I had to stay on top of them for EVERYTHING, from housekeeping protocol to repeated lost laundry, to follow-up urine test after courses of antibiotics for repeated UTI (caused by a male resident who was “visiting” my mother at night, which some of staff knew but never told me) to Podiatrist appointments that never happened. My mother gained 10 pounds in the first 6 months, and they could not come up with any way to have a low calorie diet or some other way to assist with this. There were some kind staff members who made an effort with my mom, who has no short -term memory but does not need Memory Care. But overall, the staff were so inconsistent and more interested in socializing with each other. I blame Very poor training and oversight. Also, her last week there we ordered pizza delivered and ate in the “Bistro” area. I filled 2 glasses from an unmarked container that I thought was water, only to find out that it was an ALCOHOLIC beverage. Neither the staff in the dining room, nor the reception desk could confirm ,when I asked, that there was alcohol in the beverage out on the counter. The response was “..could be, but I’m not sure”. No one was monitoring it. Finally, as I fully expected, they are not returning our Security Deposit saying that they need to replace the carpet; no effort to clean it, no effort to replace only the part that was stained. Money and profit is what management cares about. Perhaps if your loved one can advocate for themself it might be o.k. But I would never recommend this place to anyone.