Bruce Heller's Online Review Report Card

Dr. Bruce Heller is THE BEST!!! I have been seeing him for a couple of years now and he is fantastic. He is quick and to-the-point. He is a non-cosmetic dermatologist, so I know he’s not trying to upsell unnecessary Botox or laser treatments to me. He is very professional. And I absolutely LOVE his staff. This entire office is amazing.

I have been going to Dr. Bruce Heller for a few years now. He is a good doctor and has always prescribed the correct medicine. In the past I have been to dermatologists and have never been prescribed the correct medicine the first time - it is always trial and error which is absolutely ridiculous. Dr. Heller has years of experience and knows what to prescribe and I have always seen instant results. Why then the low rating? First, the front office is awful. They have never ever called me with test results, ever. And they lost the results from my patch test. They had a system change and they can't recover my patch test results, which was so so incredibly painful. I had a biopsy once and they never bothered to call for results. I had Staph infection and had to wait over a month and several follow ups and appointment at a different location to get results. Truly unacceptable. Second, Dr. Heller rushes through and keeps calling you back. The first time I went, he could have asked his assistant to do the patch test since he recommended it, and he recommends it to most patients - he still recommends it when I visit! So they should be ready to do it. But no, he called me back. So I went. Then I had to go back to get it removed. Then I had to go back for follow up. So I was expected to go 4 times within a few weeks. The second time I went with an issue, he could have done a biopsy which was required, but he asked me to come back for it. Biopsy doesn't take too long. Then they canceled my appointment the day before. By then Covid had hit so I understand, but at least give advance notice. I went to a different location where they did a biopsy on the spot and I got results back that the cells were pre-cancerous. Why not do the biopsy in the first meeting itself instead of calling me back every single time even though I told the front desk my issues while booking? The other office location had no issues and did it in the same appointment. Third, he speaks very fast and his assistant got the medicines wrong. Thankfully I was listening and challenged her info, and she confirmed with Dr. Heller. But it took more time for me to have to wait there. She was going to prescribe just one instead of the 2 medicines required, and the medicine she missed is more effective! Overall, Dr. Heller has a lot of experience but the office is poorly managed and he overbooks and doesn't give his patients enough time, expecting them to come back over and over. I saw the same trend at another location. The doctor there got my results instantly and followed up diligently, but she prescribed antibiotics after I had taken Dr. Heller's prescription and my infection was cured but came back. So I took another round of antibiotics. The other doctor advised not using Dr. Heller's ointment so I didn't. Then I had to do a phone meeting since I wasn't getting better. Then she called me back for another appointment to look at my infection after having already seen it once - so I met her, then did a video call due to Covid, then was asked to come back, but I was 2 hours away and nervous to go back due to Covid so skipped. Since I had Dr. Heller's ointment, I decided to use it and my infection is completely cured; I still have some scars but I am using the ointment daily. It has steroids but is that really worse than another course of antibiotics at this point? I was taking antibiotics for a month on and off, and the doctor was going to prescribe another round of new antibiotics. I can't do another round when the steroid ointment works much better. I am not very impressed with how the whole practice is run. And I wish Dr. Heller got himself a better system in place and stopped rushing his patients. He seems to have the knowledge but needs to spend more time with his patients instead of expecting people to come back over and over. Nobody should have to go back 4-5 times for every little thing, just 2 times should suffice. And what is the point of doing tests if you aren't going to call with results? I had a Staph infection and they didn't even have the results even one month later. My patch test results are lost, they keep saying the new system hasn't updated but for how long? I think someone should report them. How can they function like this, not even giving results?

I have never left a review for a doctor, but my experience with Dr. Heller and his office was so disappointing that I wanted to share. I went to his office after having a strange allergic reaction while traveling abroad. He ordered a variety of tests that he ensured was covered by my insurance. I took all the tests, went to the lab, receive a diagnosis - turns out 1) the diagnosis was SO WRONG (he said I was allergic to red meat, corn, and wheat, which are all untrue), and 2) I get a $1500 bill a few days later. I go back to try to talk to him - he first tries to order THE SAME TESTS before I explained why I was there and then after my explanation, he claims that “this has been happening a lot to my patients” and leaves it at that. I was never demanding, loud, or in any way difficult, and it’s really disappointing that I am brushed off and ignored - his practice just churns out patients and clearly has no empathy for the people they see.

Took me right away. Dr. Bruce Heller was awesome. He knew immediately what my skin condition was and had the answer!!!!!!!!

Every time I've been to see this doctor, I have had to wait at least 30 minutes to be seen. Dr Heller is always in a rush to get the procedure done to move onto his next patient, and therefore doesn't take the time to explain the procedure or what the results mean of the various biopsies he has done. This was particularly upsetting when he rushed through an explanation of the potential cancer risks associated with a specific biopsy result - when I asked questions he still didn't provide a clear answer and so I had to ask the nurse what he meant after he left the room. I would not recommend either this doctor, or the office.

This office routinely runs 30-45 minutes late. Dr. Heller is nice and clearly knows what he's doing, but sauntered into my appointment after I'd been waiting for 45 minutes and told me I should have made an appointment with someone in his practice who was less in-demand. For the record, I didn't ask to see him, specifically.There are good doctors in this city that can run on-time. This guy is not one of them.

Don't recommend, mostly for the reasons stated by others here.

Bruce Heller is excellent.

Sanchez N. I visited Dr. Heller for a consultation for hair loss due to chemical treatment. Dr. Heller is committed to providing me with the best of treatment for my hair, and he is extremely knowledgeable, thorough and caring. I am satisfied and love the result of having my hair back. The staff and medical assistance are incredibly friendly. I absolutely encourage anyone who wants excellent treatment and service to come here. I highly recommend Dr. Heller to anyone who is looking for a dermatologist. He is informative and always take the time to answer all my questions and concerns. I definitely return for my follow-up.

Dr. Heller is second to none.  He quickly diagnosed what was causing the rash on my leg and gave me a prescription for a cream to make it go away.  Within a day of using the cream, the rash was gone.  Dr. Heller is a true professional and always asks if there is anything else that you have concerns about before saying goodbye.Thank you Dr. Heller for taking care of myself and family all these years.