Buchness's Online Review Report Card

Have been a patient of Dr. Buchness for almost 10 years. She never rushes, speaks through everything very clearly and above all, so nice! Love Dr. Buchness and her staff. I have never experienced long wait times at her office and the front desk is always reachable when you call.

Doctor Buchness has the rare gift of being a brilliant physician as well as a doctor who embodies the concept of great 'bedside manner'.  Dr. Buchness has diagnosed and helped me in so many respects - she is a true gem.  Her office is incredible, as is her staff.  I encourage anyone wishing dermatology help to run - not walk - to engage her.

I feel cared for and medically seen! Dr Buchness is thorough with her examinations, personable, and remembers everything from year to year!

Staff is super nice and my appointments always ran smoothly. My face has cleared up tremendously since coming here!

I've live in NYC my entire life and only go to the best doctors. Dr.Bushness has stellar credentials and been my dermatologist for a long time, she has seen me through some really challenging times in my life. She is at the top of her profession. She is capable of it all. I recommend her and her staff. What you won't get? A pretentious office filled with staff that make you feel self conscious. They are warm, kind, responsive and professional. I have never had a unpleasant experience andalways leave with a smile and usually a kind word.

While the Dr is great, the front desk staff is horrible. They rarely answer the phone and when they do answer they leave you on hold for long periods of time. They never say "may I put you on hold" but rather they cut you off mid sentence and say "hold on."  I've wasted so much time on hold with this office only for them to tell me to just use the patient portal and send a message that way. When you ask to speak to a Dr or nurse they tell you one will call you back, which doesn't happen. If you try calling back again, they will say use the patient portal. Sometimes, the patient portal can be useful, but other times, when it's an urgent matter, it would be nice to speak with a professional and not the rude receptionist.

Haven't visited the office yet. Reading all these reviews im making an appointment first thing in the morning. Ive been suffering with a unknown skin for a long time and im at the end of my rope, so DR. RUTH see you soon.

I went to Dr. Buchness several years ago for UVB treatments for a skin pigmentation issue and their office was always friendly, hygienic and efficient.I went back today for a consultation on another skin issue and had a good experience. The staff is taking the necessary precautions regarding COVID-19 and I felt safe and comfortable. The office is clean and well kept. My appointment was on time and I got what I wanted out of the consultation.Dr. Buchness takes the time to explain to procedure and treatment options and pricing. The staff is courteous and friendly, as always. Good experience

PLEASE read the other reviews before you come to this office. It was easy to make an appointment through Zocdoc but after that, everything was down hill. Long wait times and very rushed appointment. Prescriptions were written but the CVS repeatedly did not receive anything. After calling Dr. Buchness office over and over and being reassured the prescription would be there the next day..the next day... the next day... with many excuses about broken computers and lies on repeat. Then they FINALLY admit they lost all of my patient information! THEN a year and a half later I receive a bill from them. In the end I never received my prescriptions, they lost confidential patient information somehow and I had to pay $275 to be a new patient. Really horrible experience.

I should have listened to all of the other reviews regarding mismanagement of payments. I paid my balance and am receiving a bill from them THREE years after date of service! The more important reason to see someone else though is, after I was checked for moles and told I was in the clear, I got a second opinion and had a mole removed that came back precancerous!