Chelsea Skin & Laser's Online Review Report Card

The best annual skin screening I’ve ever received.

I had a fantastic experience at Chelsea Skin & Laser. What really stands out is the level of hospitality—something you don’t always associate with healthcare. From the moment you walk in, the team is warm, welcoming, and genuinely attentive, making your visit feel seamless and comfortable. The staff is consistently friendly and professional, creating an environment where you feel truly cared for, not just treated. A special shoutout to Dr. Brian Ginsberg, who is exceptional. He takes the time to listen, explains everything clearly, and brings both expertise and a thoughtful, personal approach to his care. You immediately feel you’re in the best hands. Highly recommend Chelsea Skin & Laser for anyone looking for outstanding dermatology paired with real hospitality.

Awesome place I found it based on high reviews and The reviews didn’t lie I was able to get in there on time leave on time the dermatologist was able to diagnose my problem immediately recommend the proper solution overall a great experience honestly

I highly recommend this office. Chloe and staff were wonderful.

Dr. Ginsberg is thorough, friendly, and prompt. Both he and his staff are first-rate!

Excellent experience for both routine check-ups and specific concerns. The care was very thorough, professional, and knowledgeable. I was especially impressed by the patience and attentiveness of both the doctor and the nurse, Chloe and Michelle. I arrived early and was seen within minutes, which was greatly appreciated. Dr. Eidelman was also extremely detailed and clear when explaining the treatment options. The best skin routine check up I personally experienced Thanks, Shiran!

I wasn’t going to write a review about my first and last experience here, but a recent sales call from the clinic prompted me to share it. I visited Dr Ginsberg a year ago for a small amount of Botox and filler. I had previously had both in modest amounts, for a natural look, administered by a board-certified plastic surgeon. I explained my concerns, what I had done in the past, and left it to Dr Ginsberg to make his recommendation. He suggested Botox and filler under my eyes, which I had never done before, in addition to the usual locations. I trusted his advice and went ahead with it. Within a couple of days, the results were very concerning. I had deep, wavy smile lines in my cheeks that were never there before, and it was asymmetrical. The effect under my eyes also made me look very different. I was extremely distressed, having never asked for or experienced anything like this before. I returned to the clinic, where Dr Ginsberg said the result was due to my face, muscles, or tolerance. He dissolved what he could to address the deep lines on my cheeks and the under-eye filler. I left shaken by the experience and $3k lighter. I never received any follow-up or check-in from Dr Ginsberg or the clinic. Then, around a year later, they called to let me know I was probably due to come back. No thanks. I understand that results can vary and that it is not an exact science. But when a result clearly has not gone as hoped, I would expect some acknowledgment and some duty of care after the visit. Instead, I felt blamed for the outcome, was left unhappy with the result, and never received any follow-up.

I wasn't going to write a review about my first and last experience here, but a recent sales call from them inspired me to share this more widely. I visited Dr Ginsberg a year ago for a small amount of botox and filler (I had previously had both in modest amounts for a natural look administered by board certified plastic surgeon). I explained my problem areas/concerns, what I had done in the past, then left it to Dr Ginsberg to make his recommendation. He suggested botox and filler under my eyes (which I had never done before) in addition to the usual locations. I trusted his advice and went ahead with it. Within a couple of days, the results were shocking. I had deep, wavy smile lines in my cheeks that were never there before and extremely alarming. Worse still, it was asymmetrical. The effect under my eyes made me look like a different person. Needless to say, I was panicking, having never asked for or experienced this before. I came back to the clinic, where Dr Ginsberg took zero responsibility for the poor results and instead explained how it was all due to MY face/muscles/tolerance etc etc. He dissolved what he could to undo the deep lines on my cheeks and under-eye filler. I left more than a little freaked out and $3k lighter for the experience. I never received any follow up or check in from Dr Ginsberg or the clinic. Zero... Until the 1 year anniversary of this experience where they called me to let me know I was probably due to come back and spend more money with them. No thanks. I get that results differ and it's not an exact science, but admit when you get it wrong. All he had to say was something along the lines of, "it clearly hasn't done what we had hoped / this isn't what it should look like / I'm sorry about the result", then show some duty of care post-visit. But, blaming me for the result, taking my money and then never following up was unprofessional and insulting.

Do not touch at all costs. I am pregnant and looking for security in my choice of skincare options. I wasn’t asked for images prior to my consultation and believe that would have avoided my $500 5 minute appointment where I was told my issue wasn’t that bad and to purchase a $9 product from a pharmacy or Amazon. An absolute rip off.

As always. Dr. Eidelman and his staff are friendly, professional and efficient. What more can one want?