Columbia Gynecologic Specialty Surgery-Midtown's Online Review Report Card

Great doctors, billing staff and administrators broadly speaking are simply awful. Good luck making appointments, and the billing people are extremely aggressive and predatory. Sadly, it is a reason to consider other venues for healthcare.

Can't even get an appointment w ENT doc they just put you on hold and transfer you around

After first surgery doctor told me I will hear good but unfortunately nothing happened. When I went to last consultation she said that she mentioned that she told me that I need two surgeries! I felt myself very stupidly and shocked. She ruined my hopes immediately. I don't trust this doctors anymore! I don't recommend nobody to get any risk ! I still don't feel my right ear and other parts of head because of surgery! This doctor is liar !!!!! She shouldn't work in USA! Or do surgeries! It's huge risk for your health

This is literally the worst service for a doctor that I've ever received. Considering the amount of out of pocket money required to go there, it is definitely not worth it. Three things specifically stand out: 1) I've gone to multiple doctors for the same issue, and I received the exact same treatment. There is no need to pay more for the exact same thing. The problem still persists after 18 months, it's very clear that I need a different treatment or the diagnosis is incorrect. 2) The staff is very unprofessional. Aside from the many times I've been hung up on, I've also had them tell me that I can't receive the service that the doctor ordered (various versions of scans). I'm also very unclear on how to book an appointment. Every number is the wrong number to do that, and walking in in person isn't an option to schedule an appointment. I was told that I had to continue to call the number where they either hung up on me, told me i couldn't make an appointment, or the one time they were going to let me make an appointment was like six months out. 3) they apparently had a tiff with my insurance. Rather than handling through normal channels, they treated it was like a political campaign that needed me to get out and view. I received tons of messages asking me to reach out to my insurance to get them to accept the Columbia doctors terms. I've been willing to pay whatever they ask, whenever they ask... it's not my job to step into an argument between my insurance and the medical center (you should hire lawyers for that).

I don't know why my dentist referred me to a specialist here- surely there must be other options. The website says they're accepting new patients, however I've called several times - the phone rings out and goes to another department who takes a message and is supposed to email the dental team to call you back and schedule an appointment- I was told this is the only way- can you imagine TF !? I have yet to hear from them. It's a terrible shame this is the kind of "care" you receive in a first world metropolitan such as New York City.

Reviewing for the ColumbiaDoctors Midtown Dentistry team. As a Columbia student on the Columbia insurance, I CANNOT recommend. Avoid at all costs if you are able to. Appointments can only be booked 5 months out in advance because of the sheer demand. My teeth are well-cleaned, but the quality of care is not worth the sheer unprofessionalism of canceled appointments and being incorrectly billed hundreds of dollars with no easy way to remedy the billing. 3/5 stars for good care from the staff at the front desk and good care from the hygienists and dentists. 0/5 stars for everything else. Here's a list of complaints from two years of care: - Canceled my appointment 1 week before (even though I booked 5 months ago), they said because of the Christmas tree lighting, and almost refused to rebook me for another 3 months (had to argue to rebook me for the same week). - Billed me incorrectly out-of-network because they messed up their Tax Identification Number with insurance. - Billed me incorrectly at a non-student price despite me confirming with the front desk that I am a Columbia student. Took 5 months to correct. - Was on the phone multiple times with multiple different people to correct billing. Every time they keep telling me "it's an insurance issue" when it turned out it was their problem. - Billed me a year later for an appointment I already paid in full. If anyone in ColumbiaDoctors or Columbia University sees this, FIX YOUR ADMIN. FIX YOUR BILLING. This is unacceptable, shameful, and predatory. You should be ashamed for treating your own students like this!

Unhelpful receptionists, they will waste your time and cancel your appointment if you are 10 minutes late. I was told there is no grace period which is BS as I've run late before. This is nyc there's traffic and the doctors office was totally empty. Nowhere during checkin does it say there's no grace period. I took time off from work to be here, fasted for my blood test and took an expensive Uber all to have my appointment canceled for a 10 minute delay.

West 51st Street Offices - Primary Care: DO NOT USE THIS LOCATION. 1. You cannot actually speak with anybody other than an answering service - try it yourself at (212) 326-8830. On a priority basis I called 4 times in 3 days... and eventually someone 3 days AFTER THAT returned a call (a total of 6 DAYS WAIT for what turned out to be metatarsal fracture). 2. So I tried to set up a video call in lieu of an office visit and was informed on-line that the soonest a video call could be booked is in FOUR MONTHS. 3. The doctors are decent But they book the doctors so they see a patient EVERY 15 MINUTES. 4. On top of all this, the front desk staff issued a badly incorrect specialist referral. This is just plain Bad Medical Practice. I freely sign my name and contact info: S Starensier (646) 996-5792 Starensier@verizon.net

I do love my hubby's doctor there, but please hire her a PA or NP to care for patient follow up questions or medical questions. A medical secretary is not able to handle patients. Also, hire someone competent for surgical preop procedure coordination. There was no follow through. I was on my own, making it very stressful. Finally, how is that no one calls to confirm surgery? Just a txt and message on the patient portal. It was weird not having someone tell you all workups are in and you are cleared for surgery. All in all, doctor was great, staff not so much.

On 4/21/23, my doctor said that I could bring my sample into ColumbiaDoctors Midtown laboratory for testing; on 4/24/23, I easily did so. But man at Midtown lab desk told me no such order was in system, and he explained all options. Long story short: He repeated something to which I replied (in my inimitable NYC way), "I got it. I'm old but not stupid." To which the woman at Midtown lab desk yelled out, "You can't call us 'stupid'!" Huh!? Then things went from bad to worse with Midtown's own Nurse Ratched outrageously calling Security on me. And I asked a patient in the waiting room to call 911. On 4/26/23, I mailed letter to laboratory supervisor demanding written apology and assurance that woman would be re-assigned to job without interaction with paying patient$. To boot, that letter (to Suite 100) was returned as "not deliverable"! Is communication so dismal at Midtown that my letter couldn't have been "walked" to correct Suite 110? As of 6/6/23, no response.