Cybele Fishman's Online Review Report Card

Referred by my PCP, I made an appointment via their online portal. Dr Fishman doesn't have alot of availability, fyi, so be prepared to schedule something 6 - 8 weeks out. I found the staff very efficient, everything was done via tablet/online, like the patient intake forms and authorizations. Dr. Fishman herself was very thorough if not hurried through my examination. Granted, it was a routine check and I have no prior or family history of skin cancer. She did answer all my questions but I would've appreciated it more if her hand wasn't on the doorknob while she was speaking to me.

Beware using this Dermatology office! Utterly disgusted with both Dr. Cybele Fishman’s Office & Advance Dermatology. This practice is not in network with United Heathcare. I discovered this after my latest annual check up. I have been a patient of Dr. Cybele Fishman since April of 2018 at which time they were in Network. Since April of 2018, I have received zero communication, by any means, including when I recently went in for my much needed checkup, that they were no longer in Network & that I would have to pay more than my usual copay & in network fees. I have of course received multiple emails asking me to come in, to make appointments for check ups & various other costly treatments. I called the office 3 times asking to speak with either Dr. Fishman or the office Manager. I have received no call back & the office receptionist told me neither person had an email through which I could contact them, which I found exceedingly amusing but that they would absolutely call me back… To top it off, today 5/14/22, I received a collection letter requesting payment for my outstanding bill. I have received no invoice from either Dr. Cybele Fishman’s Office nor Advanced Dermatology the group to which she now belongs either digitally or via regular mail. I did of course continue to get many weekly requests via both email & regular mail to come in for cosmetic work… I have called Advanced Dermatology & they have advised me that they have no record of an invoice for me… That they know people are getting letters from collection agencies for bills that they have never received from Cybele Fishman’s Practice. That all I can do is call the Collection Agency. That they cannot help despite being the name on the top of the collection letter… Since receiving the collection letter, I have found it impossible to get hold of Cybele Fishman’s Office on the phone & they no longer give out their direct phone number. You are simply routed to the Advance Dermatology call center. The Collection Agency said they had no copy of the bill & that I JUST OWED THE MONEY… I have now discovered that Cybele Fishman’s office never sent out a bill, so therefore never processed a claim with my insurance & simply just bumped the cost to a collection agency because it probably was too much trouble to deal with while they got bought out by Advanced Dermatology. This is how this practice treats their patients! If you are an existing patient, I suggest you ask before EVERY appointment that you make, whether their insurance has changed…. and again when you arrive, because they aren’t going to volunteer this information & will deceptively take your money unknown to you. Or, alternatively they will never send you a bill & just send a collection agency after you! Look elsewhere for your skin care!

The doctors and PAs are great. The admin and billing is TERRIBLE. It was a big mistake to merge with advanced dermatology. Horrible.

Beware using this Dermatology office! Utterly disgusted with both Dr. Cybele Fishman's Office & Advance Dermatology.This practice is not in network with United Heathcare. I discovered this after my latest annual check up.I have been a patient of Dr. Cybele Fishman since April of 2018 at which time they were in Network. Since April of 2018, I have received zero communication, by any means, including when I recently went in for my much needed checkup, that they were no longer in Network & that I would have to pay more than my usual copay & in network fees.I have of course received multiple emails asking me to come in, to make appointments for check ups & various other costly treatments.I called the office 3 times asking to speak with either Dr. Fishman or the office Manager. I have received no call back & the office receptionist told me neither person had an email through which I could contact them, which I found exceedingly amusing but that they would absolutely call me back...To top it off, today 5/14/22, I received a collection letter requesting payment for my outstanding bill. I have received no invoice from either Dr. Cybele Fishman's Office nor Advanced Dermatology the group to which she now belongs either digitally or via regular mail. I did of course continue to get many weekly requests via both email & regular mail to come in for cosmetic work...I have called Advanced Dermatology & they have advised me that they have no record of an invoice for me... That they know people are getting letters from collection agencies for bills that they have never received from Cybele Fishman's Practice. That all I can do is call the Collection Agency. That they cannot help despite being the name on the top of the collection letter...Since receiving the collection letter, I have found it impossible to get hold of Cybele Fishman's Office on the phone & they no longer give out their direct phone number. You are simply routed to the Advance Dermatology call center.The Collection Agency said they had no copy of the bill & that I JUST OWED THE MONEY...I have now discovered that Cybele Fishman's office never sent out a bill, so therefore never processed a claim with my insurance & simply just bumped the cost to a collection agency because it probably was too much trouble to deal with while they got bought out by Advanced Dermatology. This is how this practice treats their patients!If you are an existing patient, I suggest you ask before every appointment that you make, whether their insurance has changed.... Because they aren't going to volunteer this information & will deceptively take your money unknown to you. Or, alternatively they will never send you a bill & just send a collection agency after you! Look elsewhere for your skin care!

Dr Fishman has been my doctor for well over 15 years. She is kind, generous and has wonderful bedside manner. She's just a good person who cares about the concerns of her patients.. Her P.A. Sydney is also fantastic. The call center which is separate operation needs some major customer service training. Hopefully they resolve that situation because if you are new to the practice and have to deal with them, it's off putting.

Dr. Fishman was smart, knowledgable, friendly and took the time to get to know you and address your concerns.

Dr. Fishman is very thorough, efficient and an amazing listener I am so glad to have her as my dermatologist.

10/10

Excellent!, Dr. Fishman was smart, knowledgable, friendly and took the time to get to know you and address your concerns.

The best! Wonderful! Highly recommend!, Dr. Fishman is superb. High marks for compassion, communication (listening and explaining) skills, not rushed, and basically sets the bar HIGH for other doctors. I’ve been to her for cosmetic (aka Botox and filler) as well ask skin concerns (age spots, weird growth, overall skin screen, etc) and am always confident and grateful to my friend recommended me to her.