Ivan madrid's Online Review Report Card

Dr. Madrid was so absolutely fantastic. I am a Professor of Medicine and a residency program director and this is a guy who can operate on other doctors. I saw six surgeons before I chose him. I was incredibly anxious and he was super calm and nice. This guy screams "competent" when you see him

Great doctor and surgeon. Has done both knees and a hip replacement plus carpel tunnel, a one stop shop! Very professional and easy to talk to.

Dr . Fernandez- Madrid is the best. His manner before the operation and after was rewarding. I always felt I was in great hands and I was. I had no pain and was home in 3 days. He has my blessing and would recommend him to anyone, anytime. Allan S. Abrams

He was excellent. I feel very lucky to have had such a good experience.

Dr Madrid is the most kind and compassionate person in the world. His bedside manner was immaculate.

Dr. Madrid replaced my hip & both knees within a 3 month period. The surgery was flawless & the recovery went well. I'll be playing tennis again about 6 months after both procedures. This is the best outcome possible.

I lost confidence in him and would not go back. Fortunately for all, there are other Doctors

Incredibly long wait. Basically if you are not OBVIOUS told to suck it up.

Everything about this experience was fantastic! My hip healed so quick (11 days!) I almost forget I even had the surgery! I had been scared about getting up my 4 flights of stairs and so I put it off for years, but Dr Madrid sat me down and walked me through what the experience would be like. Dr. Madrid has a warm, reassuring personality that makes you let go of any fear you might be holding on to. He's been doing these surgeries for over 15 years and I felt completely confident in his hands. They use all the latest medical inventions, so infections aren't a worry and they have an online support system that is amazingly quick and efficient. Everyone in his office is insightful, friendly and very competent. I just can't say enough about the experience.

Could not have been better. Knee replacement went fine. He and his staff always made sure I knew what to expect and responded immediately to any of my concerns. Nothing got sugar coated and everything went great! Plus he has great sense of humor.

I have been having very bad knee pain for over two years. Dr. Madrid just looked at my x-rays and said they looked fine and prescribed PT. I've never had an injury and think PT is not the answer. I wish he would have prescribed an MRI. When I asked him to prescribe one a few months later someone in the office said I'd have to come in for another visit first. There is no reason to go in for another visit for him just to prescribe an MRI. I can't afford another copay, or missing a few hours of work, for no reason. I feel he didn't take my pain seriously.

THIS REVIEW IS FOR THE NYU LANGONE SEAPORT LOCATION AND FOR DOCTOR IVAN FERNANDEZI had the worst experience with Doctor Madrid and many members of his staff, due to medical errors that 90% of the time I had to contact Gary who is the Office Manager in order to fix this errors made by Dr Madrid and his staff something that enraged Doctor Madrid.Examples of this is that after seeing Dr Madrid for over 1 year he was unable to FIND MY MANY PROBLEMS WITH MY SHOULDER, ARM, HAND AND ANKLE, now new Doctors were able to identified the issue and discover things that I mention to Dr Madrid who he dismiss immediately and was INCORRECT.His staff is a complete mess they think they are better and that they know everything. One of the issues is for example I need it an MRI of the Right Shoulder and instead they requested first an MRI of the LEFT ANKLE, then when I point out the mistake I become an enemy of his staff, so they made a huge mistake and I am the enemy, after contacting the Office Manager, Gary, they send a new request and....hey once again they made another mistake and instead of requesting the RIGHT SHOULDER they ask for any body part.Your billing department is charging me money for an Xray that was already paid by my personal insurance and also by my Workers Comp Insurance and now AFTER 1 YEAR you are sending me a bill due to mistaken made by Dr Ivan Fernandez Madrid, his assistant Charlene and Felix who was the technician who took the Xray.On the day of the test I was told by Charlene Brown Bryan that Dr Madrid need it Xrays from both of my shoulders and right ankle and she stated that they were going to be paid because they were part of the visit.I NEVER HEARD OF THAT WITH WORKERS COMP due to the fact that ANY test must be pre approved.She left in a hurry and since in the past she was very nasty with me I decided to ask the doctor or the person who will do the exam(Xrays).A person came he introduced himself as Felix and I asked him if they were pre-approved because if not I will not pay for the test.He told me that Billing that was located on the front may now and he went and asked them. A few minutes later he comes back and tells me that is all approved and that I will not be charged, that he spoke with Charlene and she told him that.CHARLENE LIED. The tests were never pre-approved.This office never send the reports to the Workers Comp Board and I argue in numerous occasions with Charlene and with Dr Madrid about this, even my lawyers office contacted them to explain that they MUST send this important info to the board but they never heard them at all, Dr Madrid and some members of his staff think they are bigger than God.Due to this and many other serious issues with Dr Madrid and his bad temper, I stop seeing him and a year and 2 months pass and today August 15 2019 I got an email from the Billing department saying that I MUST PAY $170 for 1 Xray THAT WAS PAID FOR MY INSURANCE(THAT SHOULD NOT HAVE BILL THEM BECAUSE THIS IS A WORKERS COMP CASE) AND FOR THE WORKERS COMP INSURANCE.I contacted my personal insurance because I look and realize that this hospital not only charged my WORKERS COMP INSURANCE they also charge my Personal Insurance, something called DOUBLE BILLING, an illegal act that NYU does often.Then I contacted the billing department and at first I spoke at 11:15am with a lady whose name was Samantha and after putting me on hold for a period of 20 minutes and telling me that THEY MADE A MISTAKE and they need to correct it she transferred me with a nasty racist Supervisor whose name was Theresa, who once she heard my accent she started screaming to me because Theresa said: "I DID NOT UNDERSTOOD", but I did and it seems Theresa thinks that SCREAMING someone can understand better, Theresa the "Manager" refuse to allowed me to speak and then when she did she refuse to answer me and continue creating issues.I explained to Theresa everything and she dismiss all and I even told her that since in my last visits I lost trust in Dr Madrid I have proof of everything that was said, WORD BY WORD during that June 20th 2018 visit where the staff stated that I AM NOT RESPONSIBLE FOR THE BILL BECAUSE THE INSURANCE WILL COVER IT.I requested to speak with her supervisor and she refuse.I also wrote the Billing Department online and so far nobody had the decency to respond.Lastly this is not the first time that an incident like this takes place. On August 3 2018 and after several months of going back and forth, Megan A from the billing department apologize in writing for the mistakes on charging both insurances and also trying to charge me, and promised that mistakes like this one will not happenIf you want to avoid a lawsuit get back to me and reverse this bill, I have proof that there were lots of mistakes committed by this office and I am sick and tired of wasting my time to fix your mistakes this time NYU must compensate me for the time I wasted or a lawsuit will follow .

Dr. Madrid has replaced both of my knees and my surgeries were very successful, which is due to his expertise and care. He is a very personable surgeon. Both he and his team go to great lengths to assure a safe and successful procedure. They take the time to answer questions and put your fears to rest. I have been a patient of his for less than 3 years and highly recommend him.

Dr madrid has a super efficient team that guide you throughout the entire experience from beginning to end. The same goes with the ambulatory surgical team.

Dr. Fernandez-Madrid did a wonderful job with my hip replacement surgery. I am pain free with my hip and would highly recommend him for any orthopedic procedures.

i had 2 surgeries with him and so did my husband i highly recommend any one to go and see him first

This was my first major surgery, a total knee replacement. Dr. Madrid was calm and informative, supportive, as was his staff. I will be scheduling a second knee replacement with him.

Dr.Madrid listen to my needs; explain the procedure step by steps and gave me options. I’m happy with rt knee replacement and now I have to do my left knee and who is better than my Doctor Fernandez Madrid .

Dr. Madrid is exceptionality kind and reassuring. He and his staff were terrific!!! Thank you!!!

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