Kin Lam's Online Review Report Card

Dr Lam himself is great. Super nice and knowledgeable. But operations needs work. Understaffed, overbooked, unfriendly staff. Waited 1.5 hours even with an appointment.

This place file false claim to my insurance for phone consultation which did not take place in Nov 2020.  I had made numerous calls to both my insurance and Dr. Lam office, and was refer to the billing dept. I spoke to the billing dept I remember it was their office who initiate the call that day just to ask me if I am interested in going in for covid vaccine shot. I declined and told them that I already had one. But they took the call as if it was a real doctor consultation and file claim trying to cheat money from my insurance. Although, this has already been resolved. The billing dept said they have cleared my charges. I just learned they did the same to my mother. They tried charged her medicare for physician tel patient service for 11-20 min medical discussion 5/19/21, mind you my mother is a home bound patient with difficult of hearing. This is absolutely another false claim act, it's a good thing my mother's Medicare had denied payment for this service. I am not sure why the insurance claim always coming from the different Dr. Nolan Ng other than Dr. Kin Y Lam office, maybe they shared the same office, But beware and pay close attention to the false claim act from this Doctor's office. There is definitely something's going on with their billing department. We will never visit to this office for being dishonest, I do not recommend anyone to this business.

If I could give Dr. Lam, his staff, and office 0 starts I would. My husband and I went in for a Physical and we had to wait for 3 hours. You would think it would be worth the wait but believe me it is not. The doctor had no bedside manners and to make matters worse their "system" is down so you can't view your lab results you have to sign up for an account through quest diagnostic. No one even calls you to talk to you about your results! Oh thank you I came in for nothing. On top of this, they called in my prescriptions incorrectly to the pharmacy!! A medication I have been taking since 2009. I called to have it corrected and they told me Doctor is not here. Oh so no one covers for the doctor while he is away? No one even bothered calling me back. I called again, and they said oh doctor is busy. Didn't even ask me which doctor I was called to speak to and who I was. Don't ever go to this doctor. You will wait forever, get the wrong medication, and will never find out were your lab results ok? Also, they try to have you all these additional labs which are not even needed it is the strangest thing. H. Pylori exam when I didn't even tell you I had any acid reflux or digestion issues?! Never heard of that for a normal physical before. I don't know what is more important eating after 3 hours or having me go to another floor and do 38383 more exams. I am beyond frustrated with this Doctor, staff, and the unbelievably crowded office.

Dr. Lam saved my mother's life. The medical assistant at the home had called Dr. Lam's office staff to notify that his wife was feeling very dizzy and unconscious. He was able to walk us through our telehealth call and we ultimately found out that our mom had arrhythmia. An emergency ambulance was able to come quickly and ultimately save my mother's life. I'm so thankful for Dr. Lam's help in this situation.

Dr Lam is my physician for seven years. He is an excellent physician with very broad knowledge. He is sincere and caring. I find comfort and feel reassured by his friendly and kind persona. He is always professional and very often go the extra mile.I feel lucky having him as my doctor.

I kept asking why me, why I got sick?! After meeting with Dr Kin Y Lam, I know the reason! I got sick so I can be treated and cured by a God sent doctor, a walking angel, an extremely knowledgeable, caring, professional, kind, friendly and warm-hearted doctor. His front desk staff is always helpful and patience, his nurses are incredibly professional, just to name a few, nurse Ho and nurse Lau are beyond efficient. I wish everyone good health and well, but if you need Dr Lam's help, you don't have to think twice, I highly recommend this God sent doctor and his team!

Dr. Lam is very knowledgeable and caring. My whole family including extended family are under his care for years. We cannot thank enough for his accurate diagnosis and have saved our lives

1) Seriously doubting the professionalism of the office in Hematology (have no knowledge on Oncology professionalism). Majority of my questions were left unanswered and nobody was eager to look deeper in my problem besides the textbook knowledge. Responses to some of the question were straight up - "I don't know".2) Long waiting times: an hour + , even if you have an appointment scheduled.

UPDATE: Dr. Lam addressed the issues (stated below, the previous review 1 star rating) and concerns in a rapid manner, which I truly appreciate it. All matters have been concluded and i am happy with the results.LILLY HAS IS THE WORST!!! I definitely want to make you aware of her lack of customer service skills. She was very rude, disrespectful and completely lacks customer service skills. Lilly screamed at me and hung up on me. I called back and asked for a manager, she stated she did not know the name of the manager, yet she stated she has been working there for 10 years (WOW...SMH). I again asked who the manager was and she stated she didn't know and no one in the office knew who the manager was at this location (Center Street NY, NY). When clients call or come in to their doctor's office, they come with a problem or medical issue; not to be disrespected, abused by anyone in the office (the rest of yor staff has been GREAT!), specifically Lily. Rudeness is not a cultural thing, it's a called having BAD MANNERS and LACKING GOOD WORK ETHICS!!! Lilly would be better off in a closed room with no interaction with clients in any capacity (unless Dr. Lam is okay with having bad service presented at his establishment...I do not hhink so). She is terrible and no one should be subjected to such a negative entity.

I've been helping my grandparents to go to Advanced Oncology clinic for the past 8 years, and I couldn't recommend this practice enough. We first came to Advanced Oncology seeking help for my grandma who was facing sleep insomnia. Originally we had went to a hospital where a doctor recommended to us sleep insomnia pills. After several weeks, her condition did not improve. We saw her become increasingly agitated, so we sought a second opinion at Advanced Oncology. Thankfully, when we came here, Dr. Lam recommended a different pill and routine and helped to explain that the drug and dosage prescribed by the hospital was not completely necessary and may not be more effective, at least for a first attempt. After a month on new medication my grandma has since made noticeable improvement and she is sleeping much more soundly at night. Over the years we've been coming back for medical advice and treatment (this clinic is also specializes in oncology), and Advanced Oncology is our go to clini