Manhattan Endocrinologist's Online Review Report Card

When my insurance denied a prescription the doctor refused to schedule a peer to peer review with them to advocate for me. Said it was “a waste of time”. Terrible care from this place!

Dr Leonardi and staff is great I have been a patient over 10 years the front desk is wonderful too especially tommy Annabelle and Martha the follow up is great. This makes my life so much easier. And also to Elise who is the best assistant to dr. She is very organized and thorough. Thank u guys for all u do

Wonderful team here! Everyone will take amazing care of you- they are knowledgable, caring and compassionate. Top notch medical advice and they will follow up! They return calls and e-mail's promptly too. I am lucky to have them in my corner!

Wonderful team here! Everyone there is compassionate and respectful. Excellent medical care and advice. They will patiently listen to your concerns and even follow up to check up on you! They return correspondence quickly. Best of the best!

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Holy. Cow. I was willing to give this office a pass for being twenty minutes late to telehealth visits at least 3 times in a row because you know, people get busy and it's not like there's consideration for others at the moment. But I draw the line at AN HOUR AND A HALF WAIT to see the doctor. When I showed up, another patient had been waiting forty minutes. my wait ended up being an hour and a half for literally zero reason. I'll give Dr. Leonardi credit that she has excellent bedside manner and was thorough once she arrived. But her office staff isn't doing her any favors. In the time I was waiting they said she was running twenty minutes behind (like I didn't just hear another patient saying she had Been waiting for forty) and then I proceeded to hear the entirety of another patient's medical record including her diagnosis, date of birth, full name and insurance. Can you say HIPPA VIOLATION?

Dr. Leonardi and the PA Elise were always perfectly nice to me, and I never had to wait for a long time in the waiting room. So, those are the pluses, and why I'm giving them three stars instead of one or two. However, I decided to look into switching doctors after a weird experience w/ this office's front desk people last month. On a Friday, they called to confirm a Monday appointment. I arrived for the appointment on Monday to find the office closed. What's more, right outside the elevator door, was a huge puddle of wet cement with no warning sign or anything, and I slipped and fell. I was fine -- and really I would say this was their building's fault, not the office's -- but I'm pregnant, so it fell extra scary to fall, and I'm lucky it wasn't worse. I called their offices to complain about the whole thing and they blamed me. They denied they'd called to confirm the appointment and said they'd notified me by phone a month earlier that the appointment had been moved to a different day. I don't recall ever getting that call a month earlier, and not sure how I could've mentally fabricated them calling to confirm the Monday appointment the Friday before. Anyway, the whole thing prompted me to research other doctors. This place had been recommended by my GP when he diagnosed me, via blood work, with a possible autoimmune disease. Dr. Leonardi put me on a synthetic thyroid medication and I went in for blood work and a quick check up periodically for two years. The medication was occasionally increased. As I never had any symptoms of any kind of issue, and didn't feel better or wors on the medication, I didn't think about it much: I went to the appointments, took the pill, and was glad when they told me that my numbers seem to look good and I should continue to take the meds, etc. However, in researching other doctors, and eventually finding one I like, I realize how much more there is to autoimmune diseases than I ever realized. I don't feel that Dr. Leonardi ever really helped me be a more knowledgeable patient. For instance: There was never any discussion about the role of gluten in my diet and how it can impact the degeneration of my thyroid, and never any discussion about non-synthetic thyroid hormone replacement therapies. She never talked to me about how one autoimmune can lead to another if not treated the right way. I think the fact that I am one of the lucky few that has no symptoms of autoimmune disease made me sort of complacent and lazy about taking my health seriously, and I think made it easy to be fine with a doctor whose approach seems, basically, to be "just take a pill." So, in a weird way, I'm glad that their office screwed up, and that I nearly killed myself slipping on cement, as it forced me to research doctors who have a more holistic perspective and are more willing to talk through various options and protocol.

Waited over 40 minutes with no communication from staff or doctor. There was absolutely no one in the waiting room so no reason for the wait time. Place was empty. After I left I receive a half hearted voice message that didn’t even offer a sincere apology. I traveled from uptown during covid to see her and I will not be returning. Do not see this doctor.

Waited for over 40 minutes and there was absolutely no one in the waiting room. No communication from staff or doctor. I traveled from uptown Manhattan during a pandemic to see this doctor and had to leave because of work commitments. If they were busy I would have understood but that was ridiculous. I do not recommend this practice.