Newyork-Presbyterian Lower Manhattan Hospital's Online Review Report Card

OMG- Michelle from Ultrasound at the Lower Manhattan NYP is hands down the best spirit in that place. She is very confident and knowledge and respectful. She made me feel so comfortable doing this procedure and honestly I can’t even imagine a next ultrasound with anyone else. Where ever she goes I will follow. #teammichellefromUltrasound! Besssttttt experience ever !

I had a 11:15 am appointment at the Perinatal Diagnostics Unit at NYP-Lower Manhattan Hospital on December 20, 2021. When I checked in, there were no seats available - the waiting room was completely packed, and patients were cramped. There was no opportunity for social distancing and all this while the Omricron variant was/is raging in the city. 30 mins past my appointment time, a patient started coughing violently and blowing her nose, without her mask on. She was obviously and blatantly sick and was allowed to sit there and potentially expose other patients and their families. I was 34 weeks pregnant at the time, high risk, at high risk for pre-term labor and complications, and I and felt my safety and health, as well that of my baby, were compromised by inaction and negligence of the hospital staff and administrators for allowing this situation to precipitate.Consequently, I requested to speak to a supervisor and asked the staff to wait outside and to receive a call when it was my turn to go in, for which I was given an attitude and I was the last patient to go in when I know for a fact that other patients came in after me.Then, I was contacted by the head nurse and was informed that the waiting room situation was taken care of. However, at that point it was too late as exposure happened already. I was further informed that they cannot do anything about a sick patient if they respond “no” to the question whether they "have a fever, cough, or respiratory symptoms.” I am not sure what the point is of asking that question then? I understand if patients say no, but then they are blatantly and openly exhibiting symptoms by coughing violently and the hospital staff is put on notice, something should surely be done about it, esp. in a room full of immune compromised/pregnant women.I was not seen until one hour later, at which point I was already in fact exposed. I developed a cough and sniffles a few days later, and so did my husband and kids. Luckily for the hospital, we tested negative. I should have been notified ahead of time that there was a delay, and consequently given an option to re-schedule or to wait outside. Instead, my safety and health, as well that of my baby, were compromised by inaction and negligence of the hospital staff and administrators. We have been extremely careful and taking all and any precautions not to be exposed (including pulling kids out of school) and to be put at risk by an institution we are to inherently trust is unfathomable. I have weekly appointments coming up now and I am very uneasy and uncomfortable going back to NYP as I have lost all trust in their ability, willingness, or just simple compassion to put patient’s health and safety as their number one priority. Now, I have an added stress of finding a new hospital and a new doctor 3 weeks before my scheduled c-section. I don’t wish this experience for anyone, especially if you are high risk and this has been a long journey for you as it has been for me. I would suggest exploring a hospital where you are not just a number.

Excellent service. They treated my mom with respect and dedication.

This hospital has been putting a friend of mine through hell, and I cannot explain how enraged I am of their agony and pain and misguided “help”. They are being refused FOOD, BATHING, and more! I’ve attached their statement below . If anyone from this hospital sees this, I hope you understand the importance of helping people and giving them answers as efficiently as possible. Making someone go through pain and having them see different people here and there and tell them different things is so inhumane! I get that we are in a pandemic, but emergency and food and care is PRIORITY! Hire better staff, hire qualified people ! Don’t leave people with unanswered questions to simply ROT in your hands! Get better! We shouldn’t have people getting the wrong treatment, there are lawsuits because of this, there are family and love ones who have to deal with horrible outcomes because of this. I advice everyone to choose a better place instead of going through worse pain that what you thought you were in before stepping into this place for anything MAJOR! Again, if someone from this “hospital” sees this, please , I beg of you , reach out to my friend , they’ve been trying to report this matter to you all.

friendly staff but i wish the hospital’s communication to patients and their caregivers was better.

Very nice 🏥🏥🏥

According to your billing department you sent my lab results to a different facility charging me $101 that I never authorized when your billing department said all you had to do was keep it internal to avoid this cost. Thanks for scamming patience. I'll never be coming back.

Thank you so much Michelle from ultrasound for making me feel comfortable and pain-free. I had a great experience and learn alot on the wayThank you Michelle from altrasound 😊

My husband was sent to the ER- Excellent care and monitoring by excellentnursing staff and MDs-

Brought my 6mo old baby here to the ER the other night for severe vomiting. The staff and doctors were amazing. Everyone was so kind and caring. It was great to feel taken care of in such a stressful time.