Nyu Langone Fertility Center Nomad's Online Review Report Card

We had a great experience with NYU and especially Dr. Brooke Hodes Wertz. Everyone we’ve dealt with has been attentive, eloquent and kind, and has really cared about our journey. The call system is a bit frustrating to deal with- you usually have to call the nurse hotline and then wait for a call back but once you’re in touch with the doctor or any of the nurses it’s a very pleasant experience.

Avoid this location at all costs! The doctor was excellent, but one of the female nurses here was shockingly unprofessional. She mocked my English because I didn’t understand a word, then went on to laugh about it with her coworkers while my husband and I were still in the next room—we could clearly overhear their conversation. During the blood draw, she struggled multiple times and eventually inserted the needle too deeply, causing me severe pain. Immediately afterward, I couldn’t move my arm. It developed a large bruise and remained painful for several days, with numbness running from my elbow down to my hand. I continued my egg-freezing procedure at NYU but made sure to avoid this location, going only to the 53rd Street office. There, I never had the same painful or unprofessional experience with blood draws or the nursing staff

I had a great experience at NYU Langone Fertility Center for egg freezing. It’s definitely not the cheapest option, and I hesitated at first about having to wait six months for the consultation appointment, but I’m really glad I did. From start to finish, I felt like I was in good hands. The clinic is super clean and modern, and everyone I interacted with was kind, professional, and supportive. Dr. Blakemore is amazing - she explained everything clearly and had a calm, reassuring bedside manner that helped ease a lot of my nerves. The egg freezing process can feel overwhelming, but NYU made it as smooth and manageable as it could be. I’d absolutely recommend them and would go back again without hesitation.

Dr. Blakemore is one of the best fertility doctors in the world. Highly recommend - great communication, quality care and incredible nursing staff. Nomad office is more cozy and feels like a regular doctor office where 53rd feels more like a hospital.

The staff is incredibly rude and snappy. I understand there's repetitive on your end. But as a patient, this is all new. Do your job and have human courtesy to all these ladies who's experiencing infertility and already on edge. The doctors are incredible but the staff and technicians who draws blood are the worst people i have ever experienced. Do a favor. Go somewhere else. Why get treated by trash people?

Great doctors, amazing care. Clean facilities, good scheduling and online systems! Loved my care here!!

Very disrespectful behavior of the reception behind the desk. I asked a few question about my bill and he acted like leave this place asap. I feel so disrespected.

The doctors are great! If you can through the receptionists and schedulers. I’m currently in the waiting room for a 8:30am procedure - a procedure I’ve waited 2 months for, and they’ve botched the schedule twice already (I took a day off work to come in just for them to tell me they messed up). So they told me to arrive at 7:30am, and I arrived at 7:20. It is now 8am and they haven’t checked me in yet. The first receptionist showed up at 7:45. Now they’re telling me I have to prepay for the surgery, but I don’t have my HSA card on me because typically you don’t pay a medical bill upfront. They sent me 2 pre-surgery emails and called me to prep me but never mentioned payment. So it is 20 mins until my surgery, I’m still not prepped for it and the lady upfront said she needed to talk to the billing before she lets me in. Of course she’s not doing so because 10 other people are checking in and she’s the only person at the desk. There doesn’t seem to be much urgency to raise my problem to anyone. This is an absolutely horrendous experience.

Beware of misleading and surprise fees when it comes time for IVF. After waiting nearly 6 months after all the testing, one insanely rude doctor and multiple different appointments outside of NYU facilities (they literally do nothing and outsource everything). Egg retrieval done at NYU, bloodwork done at NYU, anesthesia is outsourced and out of network for all patients but they tell you months beforehand it’s covered by insurance and then hit you with a surprise $1,080 charge knowing they were using out of network, embryo testing done out of network and refuse to tell you the lab fees associated with this secret lab, allow you to choose how many embryos you want tested but ask you to prepay for 10 at $4,600 even if you choose less than 10. So what is my $4,600 for if NYU isn’t testing the embryos themselves? Tells you insurance covers genetic testing but they don’t so that $480. Which by the way, if I ended up pregnant on my own none of this testing would be done so I should have the option to refuse to test and save myself 6k. NYU does nothing in their own facilities and is not transparent with pricing. And Blanca from billing who decided she was having a bad day and called me for 2 seconds to say insurance won’t cover embryo testing and then hang up and not ask if I had questions about pricing etc should be spoken to about her etiquette. Find a facility who does everything in house.

I do not normally write reviews, but this one feels important to share as I recently went through my second of two egg retrievals with NYU Fertility. After a moderately successful—but not sufficient—first retrieval, I was encouraged by my doctor to pursue a second, as she was “confident we could achieve better results.” I was put on a more aggressive protocol, but the preliminary stages of the treatment plan were mismanaged and the results of the second round were drastically worse—on the order of about 50%. I am now being encouraged to undergo a third round, but am confused, disheartened, and disappointed by this experience, and have little confidence that the doctor and clinic are carefully managing and personalizing care plans to achieve the best results.