Park Smiles Nyc Pediatrics's Online Review Report Card

I want to be clear that this is not a reflection on the care providers here which we had nothing be great experiences with, but rather how the office/practice is managed. We had a frustrating experience including a mix-up in scheduling with my daughter which we provided an honest feedback on based on their automated feedback request. We then received a call day of our next appointment, informing us that they are cancelling our daughter's appointment unless we would pull down our review--essentially holding us hostage. I am literally dumbfounded at the request and nerve! Holding an appointment hostage??? This is completely unprofessional! I would avoid this practice at all costs.

I want to be clear that this is not a reflection on the care providers here which we had nothing be great experiences with, but rather how the office/practice is managed. We had a frustrating experience including a mix-up in scheduling with my daughter which we provided an honest feedback on based on their automated feedback request. We then received a call day of our next appointment, informing us that they are cancelling our daughter's appointment unless we would pull down our review--essentially holding us hostage. I am literally dumbfounded at the request and nerve! Holding an appointment hostage??? This is completely unprofessional! I would avoid this practice at all costs.

Agree with the latest review. RUN from this practice. The practice back office is run by We Brighten and I have never been treated so unprofessionally in my life. The woman was just lying to me and started sending anonymous snarky text messages to my phone. stay away.

I would give zero stars if I could. Parents, please be very cautious with this office. Dr. Choi recommended a space maintainer for my 7-year-old daughter, with no upfront communication about costs. I assumed it was preventive/orthodontic and covered by insurance. On the day of the mold, the front desk suddenly asked for a $600 deposit, telling me that should be it. A few months later, they came after me for another $900. After going back and forth, they eventually collected $550 from insurance, plus the $600 deposit I had already paid — totaling $1,150 for a simple space maintainer that usually costs around $300. Now, during my recent annual check-up, they told me I still owed them another $350. When I questioned this, they refused to see me. This feels like nothing short of a rip-off and completely dishonest practice. Parents deserve transparency and fair billing, not surprise charges months later.

what an amazing pediatric dental office. My sons both love going and they are handfuls my 3.5 year old act cannot wait to come. The docs are so nice and caring and great staff! Highly recommend.

I usually do not leave reviews but I really think is needed for awareness so other people stay away from this dental practice. My 5 year old daughter had big cavities in 2 of her teeth and they recommended extraction. We agreed as they said these upper teeth may cause further infections. On July 29th we went for the procedure and dentist Dr.Jessica Kaplan was successful on placing the space maintainers for the teeth behind the ones that were to be extracted, then she started the extraction of one tooth but (even though under local anesthesia) my daughter was experiencing terrible pain. She injected more anesthesia and continued her attempts to remove the tooth while my daughter was screaming her lungs out and I was holding her hands to try help her stay still. She was explaining me that my daughter is not feeling pain but she is screaming just from the pressure she is applying to remove the teeth.Ultimately she said, let’s try another day (maybe under general anesthesia) as it was impossible to carry on. At that moment I just wanted to take my daughter home so she can calm down and get some rest from all of that. After few days, they called me to schedule a FREE consultation appointment with another dentist Dr. Aryeh Mahana to see how to move forward with the leftover tooth extraction. On August 20th, the day of consultation they ask me to pay $300 for the NITROUS Dr. Kaplan used on her attempt to extract the tooth even though the tooth was not extracted. I ended up paying for that. They gave us option for general anesthesia with $3400.00 ($1700.00/hr, imagine they need 2 hours to extract 2 teeth ot a 5 year old) to pay out of pocket just for anesthesiologist they would have to bring from somewhere else. I told them to give us some time to decide and went home. After few days, I received an email from METLIFE, about a claim of $420.00 for the consultation that we have been told is free. These people just want to rip you off while providing terrible service.

Avoid. Better yet run from this practice. Dishonesty and upselling and lack of care for patients is pervasive here.

My family’s been coming here for years… the environment is great and the doctor provided excellent dental care for me and my children.

Went to this office for years with our whole family. When our 6 year old little girl had cavities to deal with, they upsold us Nitrous oxide for her (very pricey). Then they cut the appointment short and said they have to finish the second cavity next time and charge us all over again for the gas. Spoke to office manager several times and she kept insisting they are in the right. Promised to call us back after discussing with her boss and she never did. After this experience, we decided to all move to another dentist office. They lost our entire families business over their inconsideration and greed.

Staffs are very friendly, peaceful environment