Patina Lui's Online Review Report Card

This practice is severely understaffed. New "Pandemic parameters" for this practice is that they do not need to communicate with you on any timeline, unless you are giving birth or hemorrhaging. This is direct quote from Dr. Buxbaum's email to me. Nurses station a VM dump. The one time I got through, nurse Cara Dubroff angrily stated: "you are NOT our priority!". Messages sent via patient's Portal do not get answered for weeks, sometimes longer. You can, however, set up a PAID Video call for your questions, new medications, followups and/or referrals. My guess is that is how this practice stays afloat. Completely unethical behavior. Pandemic or not, this "WOMEN for WOMEN" practice gets zero stars.

Adding to the slew of negative reviews about this place, particularly about their billing. Was double billed for what should have been a covered annual visit because of a yeast infection I had at the time. Spoke to my insurance who said this is absolutely a result of how they billed the visit. Billing team was nice but did nothing to correct the double charge and defended the practice. Needless to say I won’t return here.

Typical office where the booking/receptionist/billing either do not care or are not properly educated to relay the proper information to new patients. My wife has been out of work for a year because she is a restaurant worker during Covid-19 and her place of work closed. Upon needing an appointment she not only called to ask if the office accepted our insurance but also presented her card to the receptionist before her first appointment. The receptionist failed to tell her they did not accept our insurance even though we were told they do over the phone and was now hit with a nearly $400 bill. Shame on the receptionist for not letting her know and shame on the billing person she spoke with over the phone trying to fix this matter who did nothing. I had something similar happen to me 2 years ago HOWEVER my receptionist alerted me they did not take my insurance and allowed me to cancel before my actual appointment and worked with me if I decided to keep it. Kudos to that office which was Maiden Lane Urology if anybody is curious. If you are going here for the first time I recommend making sure they take your insurance before you go in. This is a known scam offices take part in because, in the end, they do not care about the patients which is clearly the case here.

I am amazed every year I go for my annual check up that Dr. Kolton is so punctual. I never wait even though the receptionists are so delightful and I enjoy chatting with them every time I come there. Also I feel so lucky as Dr. Kolton is such a fantastic doctor and follows up on my mamograms and bone density exams. You'd be lucky to have such an excellent physician.

Such amazing doctors. Every doctor and support staff in this practice is beyond wonderful. They are supportive and helpful and make you feel beyond involved in choosing your care. Their offices are very nice and more importantly their staff is amazing. If you want quality care look no further.

I really don’t understand these reviews. The office is never packed and I am always seen on time and certainly no one is ever rude. I love all of my doctors here, especially Dr Kolton and Dr Buxbaum. The care and treatment is top notch and the respect and listening is of the highest order.