Richard L. Whelan's Online Review Report Card

Very thorough conscientious, conservative GI surgeon, with alot of experience for adults & youth

Dr Whelan's office is a joke. Ive been suffering from hemorrhoids from pregnancy and made an appointment over the phone. Weirdly enough I didn't see my appointment on my Northwell App. When I called the office again, I found out that they had moved my appointment to a different day. They then proceeded to move my appointment two more times without asking me. The day of my appointment, they called me 3 hours prior to see if I can come 1 hour early. I've never seen doctor's office being this unprofessional with scheduling and was nervous on going. When I arrived at the office, I was told that my insurance required a referral. I needed to get a referral on the spot or the doctor won't see me. First of all, I'm on a PPO plan where referrals aren't necessary. Also, the office have had my insurance information on file for over 2 weeks and have not contacted me once to ask if I've had a referral. The front desk lady told me that I need to call the insurance company myself to figure it out and refused to let me see the doctor! Glad I dragged my 6 month pregnant self all the way up town to just be denied seeing the doctor. Also there was no patient in the entire office, the whole place was creepy and poorly ran! And the police came in mid way and asked to question one of the medical assistants. Do not waste your time with these guys and go to a real doctor!!!

The office stuff is way terrible than you can imagine. The office told me the prescription will be there before a week from my surgery. I waited for the day gets closer than go to the pharmacy. When I go the pharmacy, they don’t have my prescription at all and some of them got recall. When I call office, they don’t admit that they didn’t send out prescription yet. They just say they will send “now”. And they have so many excuses. No apologize at all. Plus, they blame you about it!!!! They says some of recall medicines are depends on the store which totally doesn’t make sense at all. Recall is recall for all things, can’t be only selected store. I should start from next day for preparing for my surgery, they haven’t send anything yet. Dr. Whelan is great doctor, warm, good heart but his office people are really terrible.

The office stuff is way terrible than you can imagine. The office told me the prescription will be there before a week from my surgery. I waited for the day gets closer than go to the pharmacy. When I go the pharmacy, they don’t have my prescription at all and some of them got recall. When I call office, they don’t admit that they didn’t send out prescription yet. They just say they will send “now”. And they have so many excuses. No apologize at all. Plus, they blame you about it!!!! They says some of recall medicines are depends on the store which totally doesn’t make sense at all. Recall is recall for all things, can’t be only selected store. I should start from next day for preparing for my surgery, they haven’t send anything yet. Dr. Whelan is great doctor, warm, good heart but his office people are really terrible.

I live in PA and travel to NY to see Dr Whelan for my care. He is brilliant compassionate and in my opinion, the absolute best in his specialty. I am thankful that my sister recommended him to me! His staff is professional and a pleasure to work with. Their attention to detail and communication is exceptional.

I have never been to Dr. Whelan, but his WOCN, Kathryn Baxter was a wonderful asset to our local ostomy support group. I'm going to miss her. She is one of the best.

Excellent COLORECTAL Surgeon specialist in Laparoscopic surgery.

They Lie You Can't believe what they say.I called to book a colonoscopy and FIRST thing asked IF they could book me in June for the procedure - due to my own needs/schedule. They said they could. Then I go to a 'required' consult, they keep me waiting 90 minutes , cannot book the procedure that day and then the next week call to tell me the earliest appt. is late July?! Really? A total dealbreaker! Wasted my time and put me in a position of crunch time now. Really bad office.

Terrible. They lied to me to get my appt AFTER I asked BEFORE I made the appt. IF I could get the procedure booked in June (this was mid May when I called). They said YES. Then kept me waiting 90 minutes for a required consult. Apparently anything they say isn't reliable. So they wasted my time, charged me for the consult (which I am now disputing) AND I'm running around trying to do this now very delayed - in JUNE because of these idiot/liars.

Dr. Whelan is a fantastic surgeon. He performed a difficult 6 hour surgery on me and prevented a resection which would have been a more difficult recuperation. He was available for all questions and truly an expert. Ice is now the only doctor I will use for my colonoscopy!