Robert Burch Family Eye Center At Columbiadoctors's Online Review Report Card
Robert Burch Family Eye Center At Columbiadoctors
3
Average Star Rating
2
Total Reviews
0
Recent Reviews
2
Review Sites Found
Accepts Medicare
Yes
Source: data.cms.gov Check DocInfo.Org for any disciplinary action against this provider.
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Sentiment Analysis
Robert Burch Family Eye Center At Columbiadoctors does not have an adequate amount of comments to generate the sentiment analysis.
Online Reviews Breakdown
Yelp
Facebook
List of Robert Burch Family Eye Center At Columbiadoctors's Reviews
I visited the clinic for a new appointment, and everything started off well. I patiently waited for about an hour, and I didn't mind the wait. However, when I inquired about when I would be seen, the response left me quite disappointed. Initially, they explained that they had to prioritize two emergency cases ahead of me, which caught me off guard as I didn't realize this was an urgent care or emergency room. I expressed my concern to the medical staff about waiting for an hour with my child, and he responded that I wasn't the only one with a child and offered to call the manager. This situation was frustrating because all I wanted was a more accurate estimate of when I would be seen. However, it seemed that they couldn't provide one due to potential ongoing emergencies. The so-called manager approached us with an aggressive demeanor, and it felt confrontational. She informed me that I should expect a lengthy visit, given that it was a new patient appointment with an ophthalmologist, and these appointments tend to be time-consuming. What bothered me the most was the lack of empathy and failure to communicate effectively about the expected wait time. I understand that time is valuable, and both the medical staff and I were investing our time and money in this appointment. However, practicing empathy and avoiding any signs of microaggression would go a long way in improving the patient experience. I attempted to call to lodge a formal complaint but was given seven different phone numbers, which led me to share my feedback on the internet instead."
Reviewed On Google
Excellent care. A thorough examination.
Reviewed On Google
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Locations
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Selection Criteria
All the information you see here is based on our analysis of internet reviews across the seven major review platforms most used by consumers during their healthcare provider selection. The platforms we selected are Google, WebMD, Yelp, HealthGrades, Facebook, RateMDs, and Vitals. The analysis algorithm uses the compiled data of average score, recency of reviews, number of reviews, and the sentiment expressed in the written comments. It then assigns weight to each parameter based on the available research on how consumers use reviews in their doctor selection process. This report is designed to help identify the doctors with the best overall review score in an area and does not reflect the doctors' competence.
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