The Blavatnik Family Chelsea Medical Center At Mount Sinai's Online Review Report Card

My problem is with the infusion center 1. Long wait time. I arrived 15mins earlier per request and hope that they could honor my appointment on time. And later I was told the treatment room was not ready. It took me 1 hour to be waited at the lobby waiting area. 2. once I sat down in treatment room the woman who takes my temperature had such an attitude, and keep chit chatting with coworker. I don’t feel I was being treated with respect, and the service was very unprofessional. It’s been an hour late, I deserve an efficient service. 3 they kept me waiting for another 10mins and introduced me a translator which I didn’t ask for. I don’t understand why I have been with this facility for over a year and always communicating in English. They made an assumption that Asian don’t speak English? I feel offense for my race I am putting this review because this facilities management needs to implement a training that will help their employees unprofessional and racist behavior

Ultrasound appointment was booked about a month out but the actual appointment itself was very pleasant. I was seen very promptly by a professional provider.

I've been here for scans three times now, and each time I've waited more than an hour for a scan that took all of two minutes and then an additional hour to get a consult from a doctor for a few minutes. These are not isolated events. Several other patients complained about the long wait all three times. Wish this facility and its doctors were more considerate of patients' time and ran their schedules more effectively.

To much mistakes with scheduling and long wait hours for your appointment. (4 hours plus waiting).

I recommend Chelsea medical center in special all the staff department from ambulatory surgery, they were all very friendly, they make you feel very comfortable and calm, super recommended, thank you very much for everything.

The phone should be answered. Why does the call drop when I press the department I’d like to be transferred to. I attempted the other departments yet NO ANSWER!

Margarine at the Radiology phone set up hang up on me. Lack of compassion and awful customer service

There are no waiting areas for the aides/escorts that bring patients to this clinic. Person has to sit outside for hours until patient is finished. It is winter, this is horrible

I would have appreciated financial transparency.I booked a mammogram that was covered by insurance. They called me back for further images and then shuttled me into a room for an ultrasound. They did not tell me that the ultrasound was not covered and I received a surprise bill of $600 . I am from a country that has universal health care so am not used to worrying about extra undisclosed charges.

I have been a patient of this Mt. Sinai facility for 6 years and in the past 2 years the quality of care has gone downhill. I loved my Oncologist and he left or was push out and nobody there compares with him and his care. I recently was seeing Dr. Kenneth Ashley and at my last appointment he told me he could no longer see me. He said that he would give me referrals and ask if my new oncologist would prescribe me the med he prescribed. It's been a week and I have not gotten any referrals or any correspondence. He didn't warn me before at my prior visit that Monday would be my last visit. He wasn't empathic and the whole experience left me dumbfounded. He is a psychiatrists for Cancer patients and to be treated that way is unprofessional and uncaring. No patient who has suffered and is still suffering permanent side effects from Cancer Treatment should have to be told at the end of a session that it's your last without any follow-up. You used to have a wonderful full-time psychiatrist on staff that was kind, empathetic and really cared. But now it's only 1 day a week for Patients in current treatment. It appears to me that all Mt. Sinai cares about is the "bottom line" and their shareholders.