Veronica Rivera's Online Review Report Card

I've been trying to make an appointment for over 2 months. The staff usually answers, telling me that they are not going to take new patients until late August. The last time I called was mid-July and I asked if I could make an appointment or when should I call back? They said that I'm welcome to look for another doctor in the meantime, and if I don't find one, I can call back and they would make an appointment. That does not make any sense. I obviously would like to be seen by this doctor that's why I'm calling. I left a voicemail a few days ago and they never returned my call. It's hard to find a good doctor nowadays, businesses hire a lot of assistants who shouldn't be in the health industry. They forget we are making appointments because of our HEALTH.

Very pleasant Doctor! Excellent receptionist! Both 5 star! Highly recommend! Easy to find office

I love her ! Always professional and cares about her patients. Has been able to help any time I had an issue either same day or later on.

I saw Dr Rivera to remove an IUD that suddenly became unbearably painful. I stayed with her for several weeks seeking care that didn't transpire. I eventually almost died of this infection because it spread throughout my abdomen and then to my heart. I needed pain management. I needed antibiotics and an infection specialist. I had initially asked the her about having the IUD sent to a lab to identify the infection. Their staff snidely advised me that it had been disregarded, not just discarded. There were several unlabeled open cups of urine smelling up the bathroom vanity which staff had no interest in knowing about, but they also told me they don't do UTI tests. I've come to learn that I had a Bartonella/Lyme infection and that insurance doctors do not treat infections. Over the past few decades standard medical has given up treating serious pathogens and only treat the symptoms, if you are fortunate. Now more people die of sepsis than from AIDS and cancer combined. Dr R kept saying it must be a normal period as if nothing I was saying was registering for her. The staff had poor phone etiquette and were indifferently ignorant of prescription, insurance, disability, and other matters. I would have preferred that if the assistant was just going to guess my vitals that she not enter it in my record. They have a legal obligation to treat customers to medical standards. I survived by finding another obGyn who was willing and capable of surgically removing the worst of the infection through full hysterectomy. And then getting to an LLMD for antibiotics. My story is not so obscure. Lyme is an epidemic of 3M people= 1% of the population every year where only a small fraction get diagnosed, by LLMD's. Please spread the word that Lyme disease needs treatment and you must self refer yourself to a private LLMD for diagnosis. Dr Rivera and her staff seemed kind at first but as others here have also concluded, drop the efforts quickly. It was a very scary, painful, and drawn out ordeal to go through, made more difficult by the lack of respect and ability of this office. You do Not want to go here if you need any real care. And you need a competent doctor at least once a year to screen for cancer etc. It's easy to get a same day appointment though and now you know why. Site moderator, please allow this positing without edits, thank you

She doesn't care about patients, don't let her innocent looks and demeanor fool you. Refused to send me to a different imaging place even though I said I was uncomfortable with going to VRI for various reasons. Asked to note that on my chart and was met with hostility. She seems nice, but don't let her niceness fool you, she's just like the rest of them.

She's the best.. kind.. gentle and she listens to you.. a refreshing doctor..office is quaint and front office help was super nice

Veronica is very nice and professional. I especially like that she is a high quality doctor who accepts a long list of insurance plans. She or her administration assistant helped me to figure out how much my appointment and diagnostics might cost under my insurance, and it all worked out quite well for me. I'll be back!

Dr. Rivera is wonderful. I would recommend her. She is very nice and very caring and listens and gives great feedback.

This review is for the Dr. Rivera's office that is located at 706 N. Winchester Blvd. I chose to go to see Dr. Rivera due to the wonderful reviews on here. I'm happy that I did. She is wonderful. I found her to be professional, very nice, listens well and answered all my questions. I truly felt like she cared about me and I was not just another patient coming through the door. I was seen quickly and did not have to wait long at all. The office was small but but clean and set up for all I needed for my yearly exam. All my phones calls were answered by the doctor herself and I did not see any other person but Dr Rivera herself. No person working the front desk. So I made my appt, checked in, had my dr appt, check out all by the doctor herself!

She is a great gynecologist. she explains everything well. She is calm,polite and great doctor.